Developing Collaborative and Effective Interpersonal Relationships

Developing Collaborative and Effective Interpersonal Relationships 

Without essential “people skills,” a correctional manager’s efforts to become a leader will fail, and his or her entire career can be derailed. The ability to build and maintain effective relationships is an intangible, yet critical, element of professional success in any workplace. This is particularly true in the corrections field—a “people” business with a dual focus on inmates/clients and the staff and colleagues who drive an agency’s success. In this course, targeted toward supervisors and managers in jails, prisons, community corrections, and juvenile justice services, participants will learn to create and maintain effective professional relationships. You will learn about “emotional intelligence” and why empathy is the basis for trust and leadership. You will also learn to frame your role in your agency using the concept of social responsibility, which explains why success on the job means not focusing narrowly on your own job responsibilities but working collaboratively with others when necessary to achieve the best overall outcomes for your organization. Skills for building a strong professional network that keeps you informed and prepares you to further your agency’s success will be covered. These facets then come together in a discussion of the principles of internal and external collaboration. Finally, you will learn how to avoid the potential pitfalls inherent in today’s e-communication tools and to use them effectively so your colleagues and direct reports feel heard, connected, and appreciated and business gets done. The course material is based on content presented in Correctional Leadership Competencies for the 21st Century: Manager and Supervisor Levels, U.S. Department of Justice, National Institute of Corrections, 2006.


Hours: 2.00


Certificates provided by accrediting body (0 Match)

Course Details

Course Code: EL-DCEIR-CORR-0
Hours: 2
Type: Online Course
Content Expiration Date: 1/31/2021
Learning Objectives:
Explain the primary skills that demonstrate an effective leadership relationship with others.
Outline the benefits of building a professional network characterized by mutual trust, respect, and cooperation.
Describe the essential skills needed for managing people and organizations that are engaged in complex, collaborative efforts.

Section 1: Introduction A. Course Contributors B. About This Course C. Learning Objectives Section 2: Understanding Empathy A. Meet Tony B. Empathy Means Connecting with Others C. Why Is Empathy Essential for Leadership? D. The Six Skills of an Empathetic Manager E. Active Listening Is Critical F. Can You Use Empathy to Lead? G. Section Summary Section 3: Recognizing and Applying Social Responsibility A. Are You a Team Player? B. The Four Characteristics of a Socially Responsible Manager C. Perspective: Looking Beyond the Immediate D. Show Me the Money E. Section Summary Section 4: Developing Relationship Networks A. The Importance of Networking B. Growing Your Network C. The Challenge: Stopping the Cellphones D. Section Summary Section 5: Achievement Through Collaboration A. Overview: Internal and External Collaboration B. Informal/Interpersonal Collaboration C. Work Team Collaboration D. Collaboration Within Your Organization E. Collaboration with External Partners F. Key Attributes of Successful Collaborations G. The Collaboration That Wasn’t H. Section Summary Section 6: Best Practices in Using Communications Technology A. Synchronous and Asynchronous Communication B. Communication Cues: Connection and Disconnection C. Technology and Message: The Right Fit D. Keeping It Human E. Confusion Ensues F. Section Summary Section 7: Conclusion A. Summary B. References

Instructor: Connie Clem
Connie Clem has been involved in corrections training and information-sharing for more than 25 years, beginning at the U.S. Department of Justice, National Institute of Corrections (NIC) Information Center. Connie has conducted training needs assessments, developed training curricula, and delivered virtual and face-to-face training. She facilitated online networks for expertise exchange among correctional trainers and other groups and developed guidelines for subject matter experts who contribute to broadcast training programs. Connie enjoys writing, research, training, and online outreach. As Principal of Clem Information Strategies in Longmont, Colorado, she consults with clients and writes about topics in communications, stakeholder education, online tools, and specialty topics in corrections and related fields. She is the editor of NIC’s National Jail Exchange, an online journal, and is the author of Government Online: Improving Service and Engaging Communities (Ark Group, 2010). Connie is also active with professional organizations, including the American Jail Association, the Association of Women Executives in Corrections, and the American Correctional Association. Disclosure: Connie Clem has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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