Section 1: Introduction A. Course Contributors B. About This Course C. Learning Objectives Section 2: Understanding Empathy A. Meet Tony B. Empathy Means Connecting with Others C. Why Is Empathy Essential for Leadership? D. The Six Skills of an Empathetic Manager E. Active Listening Is Critical F. Can You Use Empathy to Lead? G. Section Summary Section 3: Recognizing and Applying Social Responsibility A. Are You a Team Player? B. The Four Characteristics of a Socially Responsible Manager C. Perspective: Looking Beyond the Immediate D. Show Me the Money E. Section Summary Section 4: Developing Relationship Networks A. The Importance of Networking B. Growing Your Network C. The Challenge: Stopping the Cellphones D. Section Summary Section 5: Achievement Through Collaboration A. Overview: Internal and External Collaboration B. Informal/Interpersonal Collaboration C. Work Team Collaboration D. Collaboration Within Your Organization E. Collaboration with External Partners F. Key Attributes of Successful Collaborations G. The Collaboration That Wasn’t H. Section Summary Section 6: Best Practices in Using Communications Technology A. Synchronous and Asynchronous Communication B. Communication Cues: Connection and Disconnection C. Technology and Message: The Right Fit D. Keeping It Human E. Confusion Ensues F. Section Summary Section 7: Conclusion A. Summary B. References
Connie Clem has been involved in corrections training and information-sharing for more than 25 years, beginning at the U.S. Department of Justice, National Institute of Corrections (NIC) Information Center. Connie has conducted training needs assessments, developed training curricula, and delivered virtual and face-to-face training. She facilitated online networks for expertise exchange among correctional trainers and other groups and developed guidelines for subject matter experts who contribute to broadcast training programs. Connie enjoys writing, research, training, and online outreach. As Principal of Clem Information Strategies in Longmont, Colorado, she consults with clients and writes about topics in communications, stakeholder education, online tools, and specialty topics in corrections and related fields. She is the editor of NIC’s National Jail Exchange, an online journal, and is the author of Government Online: Improving Service and Engaging Communities (Ark Group, 2010). Connie is also active with professional organizations, including the American Jail Association, the Association of Women Executives in Corrections, and the American Correctional Association. Disclosure: Connie Clem has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.