Cognitive-Based Communication Skills with Individuals on Community Supervision

Cognitive-Based Communication Skills with Individuals on Community Supervision 

Community supervision officers are tasked with facilitating positive changes in the behavior of people who, for the most part, are reluctant to change their behavior. Many of the individuals on supervision are committing crimes or are involved in antisocial behavior because their criminal or antisocial behavior is justified by their way of thinking. In other words, antisocial thinking leads to antisocial acts. As a supervision officer, you have a responsibility to be effective in your supervision of individuals on your caseload and facilitate positive behavioral change by challenging and helping individuals change the way they think and act. You may refer individuals on your caseload to cognitive-based interventions, which are designed to help them change their thinking and behavioral problems. However, referring individuals on supervision to cognitive behavioral interventions is not enough. You should also use cognitive-based approaches in your everyday communication with the individuals you supervise to increase their immediate responsiveness to your supervision efforts, improve their chance of success on supervision, and reduce their likelihood of committing new crimes. Within cognitive-based offender management approaches is the belief that relationships for the management of behavior and the fostering of change are based on cooperation of people on supervision. This course will provide supervision staff with background information on some of the common thinking errors and how antisocial thinking patterns drive criminal, delinquent, or disruptive behavior. You will also be introduced to four cognitive-based skill strategies that you can use to improve your interpersonal communication with individuals you supervise, leading to more positive outcomes. In addition to presenting information, this course includes interactive exercises and case studies to help reinforce what you learn.


Hours: 2.75


Certificates provided by accrediting body (0 Match)

Course Details

Hours: 2.75
Type: Online Course
Content Expiration Date: 1/31/2021
Learning Objectives:
Identify eight common thinking errors of individuals with antisocial tendencies.
Explain four basic skill strategies in cognitive-based communication.
Determine which of the basic skill strategies to use when confronted with certain types of behavior from individuals on your caseload.

Section 1: Introduction A. Course Contributor B. About the Course C. Learning Objectives Section 2: Understanding Behavior A. Behavior is Not as Random as it Seems B. Antisocial Cognition: A Criminogenic Need C. Common Themes to Antisocial Thinking D. Cycle of Antisocial Thinking and Behavior E. The Cycle Demonstrated through Jacob F. A Caveat about the Cycle G. Breaking the Cycle with Cognitive-Based Skill Strategies H. Three Principles of Cognitive-Based Offender Management I. Four Basic Cognitive-Based Skill Strategies J. Section Summary Section 3: Setting Clear Communication Goals A. What helps Facilitate Change in Individuals on Supervision? B. Creating a Supportive Environment C. Qualities of Clear Communication Goals D. Expectation of Cooperation E. Meet Larry F. Very Clear Limits and Conditions G. Official and Unofficial Limits H. Open Communication between Officer and Supervisee I. Section Summary Section 4: Depersonalizing Conflict and Personalizing Cooperation A. It’s Nothing Personal B. Using Authority from a Personal vs. Impersonal Attitude C. Personal or Impersonal Attitude? D. How Personalizing Cooperation Connects with Depersonalizing Conflict E. How to Personalize Cooperation F. Sample Messages to Personalize Cooperation G. Jane H. Section Summary Section 5: Presenting Choices A. Presenting Choices B. Bob C. Presenting Choices with Graduated Responses D. Bob’s Choice E. Keys to Presenting Choices with Limited Options F. Bob’s Graduated Responses G. Section Summary Section 6: Bringing it All Together A. Using the Strategies Together B. Lisa and Matt C. Section Summary Section 7: Conclusion A. Summary B. Is that All there Is To It? C. References

Instructor: Tracy Mullins, M.Ed.
Tracy G. Mullins is the Curriculum Designer for Public Safety at Relias. Tracy has a B.S. in the Administration of Criminal Justice and a Masters of Education in Instructional Technology. Prior to joining Relias Learning in 2017, Tracy worked in various capacities for the American Probation and Parole Association for 22 years. As a Research Associate and Sr. Research Associate, she worked on a variety of federally funded projects focusing on leadership, juvenile justice, victim services, tribal justice, and offender issues. Her responsibilities on these projects include researching justice issues, writing curricula and other publications, and delivering training and technical assistance. From 2010-2016, as Deputy Director of APPA, Tracy managed its grant division, as well oversaw its e-learning initiatives, which included writing and developing online training courses. Disclosure: Tracy Mullins, M.Ed. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Correctional Officers.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
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All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
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