AIRS: Resource Database Maintenance

AIRS: Resource Database Maintenance 

An Information and Referral (I&R) resource database that describes the available programs and services needed by a community must be accurate, not just at the moment it is collected but as far as possible, at all subsequent moments. It must also be responsive to the creation of new programs and the closure of existing ones. Database maintenance is a standards-driven requirement for I&R services. This course describes the resource database maintenance process, including ways of handling agencies that are not responsive to requests for information. It outlines activities that help I&R services keep up-to-date on changes in the various sectors of health and human services, and stresses the importance of database security. This course is primarily for I&R Resource Specialists and managers. The course was written by AIRS staff member, Clive Jones, a former President of InformCanada, who is responsible for the AIRS Certification Program, in addition to assisting with training and standards development. It was adapted from material within The ABCs of I&R (copyright AIRS). AIRS is the nonprofit Alliance of Information and Referral Systems at www.airs.org.

$18.00

Hours: 1.50
REL-HHS-AIRS-RDM-V2

Certificates

Certificates provided by accrediting body (1 Match)

Alliance of Information and Referral Systems Certificate of Completion

1.5 HOURS


Course Details

Course Code: REL-HHS-AIRS-RDM-V2
Hours: 1.5
Type: Online Course
Content Expiration Date: 11/30/2024
Learning Objectives:
Describe the database maintenance process and the related requirements of the AIRS Standards.
Outline the processes involved in database maintenance, including data verification.
Identify activities that help the I&R service keep abreast of changes in the various sectors of health and human services.

Outline:
Section 1: Introduction

About This Course

Learning Objectives

Section 2: Data Maintenance Standards

Introduction

Data Maintenance Standards

Annual Updating Process

Updating Process

Response Rates

Recording Contact

Handling Late Responders

Promoting Value of Updating

Review

Summary

Section 3: Updating Process and Data Gathering

Interim Updating Process

Agency Information Validation

Reviewing Returns

Review

Summary

Section 4: Service Descriptions

Writing Good Service Descriptions

Keeping the Information Flowing

Review

Summary

Section 5: Security and Standards

Database Security

AIRS Standards

Review

Summary

Section 6: Conclusion

Course Summary

Course Contributor

Congratulations!

Exam and BrainSparks

Instructor: Clive Jones, B.A.
Clive Jones is a consultant specializing in association management, standards development, and the operation of certification and accreditation programs. He is actively involved in the planning and implementation of 2-1-1 systems in Canada and the United States. With over 20 years of community services experience, Clive is the former Director of Operations for 2-1-1 Toronto and a past President of InformCanada. Before joining the non-profit sector, he worked as a news writer, corporate video producer, and editor for a legal publishing company. Clive has an Honours B.A. in Politics and History, and diplomas in Broadcast Journalism and Call Centre Management. Disclosure: Clive Jones, B.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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