AIRS: Resource Database Maintenance

AIRS: Resource Database Maintenance 

An Information and Referral (I&R) resource database that describes the available programs and services needed by a community must be accurate, not just at the moment it is collected but as far as possible, at all subsequent moments. It must also be responsive to the creation of new programs and the closure of existing ones. Database maintenance is a standards-driven requirement for I&R services. This course describes the resource database maintenance process, including ways of handling agencies that are not responsive to requests for information. It outlines activities that help I&R services keep up-to-date on changes in the various sectors of health and human services, and stresses the importance of database security. This course is primarily for I&R Resource Specialists and managers. The course was written by AIRS staff member, Clive Jones, a former President of InformCanada, who is responsible for the AIRS Certification Program, in addition to assisting with training and standards development. It was adapted from material within The ABCs of I&R (copyright AIRS). AIRS is the nonprofit Alliance of Information and Referral Systems at


Hours: 1.50


Certificates provided by accrediting body (1 Match)

Alliance of Information and Referral Systems Certificate of Completion


Course Details

Course Code: REL-HHS-AIRS-RDM-V2
Hours: 1.5
Type: Online Course
Content Expiration Date: 11/30/2024
Learning Objectives:
Describe the database maintenance process and the related requirements of the AIRS Standards.
Outline the processes involved in database maintenance, including data verification.
Identify activities that help the I&R service keep abreast of changes in the various sectors of health and human services.

Section 1: Introduction

About This Course

Learning Objectives

Section 2: Data Maintenance Standards


Data Maintenance Standards

Annual Updating Process

Updating Process

Response Rates

Recording Contact

Handling Late Responders

Promoting Value of Updating



Section 3: Updating Process and Data Gathering

Interim Updating Process

Agency Information Validation

Reviewing Returns



Section 4: Service Descriptions

Writing Good Service Descriptions

Keeping the Information Flowing



Section 5: Security and Standards

Database Security

AIRS Standards



Section 6: Conclusion

Course Summary

Course Contributor


Exam and BrainSparks

Instructor: Clive Jones, B.A.

Clive Jones is a former President of InformCanada, and is responsible for I&R training, credentialing, and standards development.

Disclosure: Clive Jones, B.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.