AIRS: Resource Database Style

AIRS: Resource Database Style 

It is vital to be able to convey information that is clear, concise, consistent, and relevant. This ability is one of the most critical skills required by Resource Specialists who are responsible for the maintenance of human services databases in accordance with the AIRS Standards and Quality Indicators for Professional Information and Referral (I&R). This interactive course covers the structure of I&R database records and the data elements within that structure. It outlines the style considerations for many of those elements, while focusing on 2 of the most important yet challenging tasks confronted by a Resource Specialist: naming organizations and writing good service descriptions. The course was developed by AIRS staff member, Clive Jones, a former President of InformCanada who is responsible for the AIRS Certification Program, in addition to assisting with training and standards development. It was adapted from material within The AIRS I&R Training Manual (copyright AIRS). AIRS is the nonprofit Alliance of Information and Referral Systems at www.airs.org.

$23.00

Hours: 2.00
REL-HHS-AIRS-RDB-V2

Certificates

Certificates provided by accrediting body (1 Match)

Alliance of Information and Referral Systems Certificate of Completion

2.0 HOURS


Course Details

Course Code: REL-HHS-AIRS-RDB-V2
Hours: 2
Type: Online Course
Content Expiration Date: 11/30/2024
Learning Objectives:
Describe the reasons why a clear, consistent, concise, and relevant style is an important quality component of a resource database.
Define the structure of a resource database record in terms of its agency, site, and service/program components.
Explain the main considerations for handling other important database elements.

Outline:
Section 1: Introduction

About This Course

Learning Objectives

Section 2: Importance of Style

What Is Style?

Clear

Consistent

Concise

Relevant

Review

Summary

Section 3: Structure of Database Records

Agency

Site

Service or Program

Data Elements

Mandatory and Recommended Data

Review

Summary

Section 4: Guidelines for Naming an Organization

Agency Names

Guidelines for Naming an Organization

Review

Summary

Section 5: Writing Service Descriptions

Service Descriptions

Writing Good Service Descriptions

What Is an AKA?

Review

Summary

Section 6: Style Rules for Other Key Data Elements

Address

Telephone Numbers

Contacts

Hours

Physical Access

Eligibility

Review

Summary

Section 7: Summary

Review

Summary

Course Contributor

References

Congratulations!

Exam and BrainSparks

Instructor: Clive Jones, B.A.
Clive Jones is a consultant specializing in association management, standards development, and the operation of certification and accreditation programs. He is actively involved in the planning and implementation of 2-1-1 systems in Canada and the United States. With over 20 years of community services experience, Clive is the former Director of Operations for 2-1-1 Toronto and a past President of InformCanada. Before joining the non-profit sector, he worked as a news writer, corporate video producer, and editor for a legal publishing company. Clive has an Honours B.A. in Politics and History, and diplomas in Broadcast Journalism and Call Centre Management. Disclosure: Clive Jones, B.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Accommodations
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