AIRS: Resource Database Style

AIRS: Resource Database Style 

It is vital to be able to convey information that is clear, concise, consistent, and relevant. This ability is one of the most critical skills required by Resource Specialists who are responsible for the maintenance of human services databases in accordance with the AIRS Standards and Quality Indicators for Professional Information and Referral (I&R). This interactive course covers the structure of I&R database records and the data elements within that structure. It outlines the style considerations for many of those elements, while focusing on 2 of the most important yet challenging tasks confronted by a Resource Specialist: naming organizations and writing good service descriptions. The course was developed by AIRS staff member, Clive Jones, a former President of InformCanada who is responsible for the AIRS Certification Program, in addition to assisting with training and standards development. It was adapted from material within The AIRS I&R Training Manual (copyright AIRS). AIRS is the nonprofit Alliance of Information and Referral Systems at


Hours: 2.00


Certificates provided by accrediting body (1 Match)

Alliance of Information and Referral Systems Certificate of Completion


Course Details

Course Code: REL-HHS-AIRS-RDB-V2
Hours: 2
Type: Online Course
Content Expiration Date: 11/30/2024
Learning Objectives:
Describe the reasons why a clear, consistent, concise, and relevant style is an important quality component of a resource database.
Define the structure of a resource database record in terms of its agency, site, and service/program components.
Explain the main considerations for handling other important database elements.

Section 1: Introduction

About This Course

Learning Objectives

Section 2: Importance of Style

What Is Style?







Section 3: Structure of Database Records



Service or Program

Data Elements

Mandatory and Recommended Data



Section 4: Guidelines for Naming an Organization

Agency Names

Guidelines for Naming an Organization



Section 5: Writing Service Descriptions

Service Descriptions

Writing Good Service Descriptions

What Is an AKA?



Section 6: Style Rules for Other Key Data Elements


Telephone Numbers



Physical Access




Section 7: Summary



Course Contributor



Exam and BrainSparks

Instructor: Clive Jones, B.A.

Clive Jones is a former President of InformCanada, and is responsible for I&R training, credentialing, and standards development.

Disclosure: Clive Jones, B.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
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