AIRS: An Overview for Resource Specialists

AIRS: An Overview for Resource Specialists 

Resource Specialists in Information and Referral (I&R) programs create and maintain community databases that help bring people and services together. This interactive course is for new staff at Information & Referral (I&R) organizations who will be responsible for the maintenance of resource databases. The course provides an overview of the activities of a Resource Specialist and an insight into some of the challenges of their position. Although they sometimes have different titles in different agencies, there are two main categories of staff within I&R organizations: I&R Specialists who work directly with inquirers, and Resource Specialists who provide the information needed by the I&R Specialists and other community partners. This course is primarily for Resource Specialists. The course was written by AIRS staff member, Clive Jones, a former President of InformCanada, who is responsible for the AIRS Certification Program, in addition to assisting with training and standards development. It was adapted from material within The ABCs of I&R (copyright AIRS). AIRS is the nonprofit Alliance of Information and Referral Systems at


Hours: 1.00


Certificates provided by accrediting body (1 Match)

Alliance of Information and Referral Systems Certificate of Completion


Course Details

Course Code: REL-HHS-AIRS-ORS-V2
Hours: 1
Type: Online Course
Content Expiration Date: 11/30/2024
Learning Objectives:
Identify the functions and purposes of an I&R resource database.
Demonstrate how the AIRS Standards outline the processes and methods for ensuring database quality.
Describe the primary activities and skills of an I&R Resource Specialist.

Section 1: Introduction

Learning Objectives

Section 2: Functions of an I&R Resource Database


What Is a Resource Database?

Database Users

Database Products

Responsibilities of a Resource Specialist

Structure of a Resource Database

Did You Know?

What Are Records and Fields?



Section 3: Organizations, Sites, and Services/Programs

I&R Organization Structures

The Organization or Agency that Operates the Program or Service

The Site or Sites from Which Those Services and Programs Are Operated

The Individual Programs/Services and the Details about their Operation

AIRS Standards on Resource Databases



Section 4: Skills of a Resource Specialist

You as a Resource Specialist

Test Your Knowledge

Section 5: Conclusion

Take a Moment to Reflect on What You Learned


Course Contributor


Instructor: Clive Jones, B.A.

Clive Jones is a former President of InformCanada, and is responsible for I&R training, credentialing, and standards development.

Disclosure: Clive Jones, B.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.