Hospice Data - Part 2: How to Make It Work For, Not Against, Your Hospice

Hospice Data - Part 2: How to Make It Work For, Not Against, Your Hospice 

This session will take a deeper dive into organizational data and explore how to use it to drive quality initiatives. It will discuss techniques for using data in performance improvement efforts; exploring problematic patterns to help uncover their causes, informing performance improvement projects (PIPs) to address these causes, measuring and evaluating the impact of the PIPs, and communicating the results to others in your organization and outside of it. It will also examine the use of data in decision-making and how to avoid some of the pitfalls that many organizations face. Finally, it will consider some ways data might be used in conversations with current and potential partners to enhance collaboration.


Hours: 1.25


Certificates provided by accrediting body (7 Match)

California Board of Registered Nursing

1.25 HOURS

Provider approved by the California Board of Registered Nursing, CEP# 13791

Nurses will receive 1.25 contact hours for participating in this course.

District of Columbia Board of Nursing


DC-RN -- District of Columbia Board of Nursing Approved Continuing Education program (CE Provider #50-290).

Nurses will receive 1.20 contact hours for participating in this course.

Florida Board of Nursing


Florida Board of Nursing CE Provider #: 50-290

Nurses will receive 1.00 contact hours for participating in this course.

American Nurses Credentialing Center

1.25 HOURS

Relias, LLC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Nurses will receive 1.25 contact hours for participating in this course.

Georgia Board of Nursing

1.25 HOURS

Georgia Board of Nursing CE Provider #: 50-290

Nurses will receive 1.25 contact hours for participating in this course.

South Carolina Board of Nursing

1.25 HOURS

This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CE provider #50-290) CE Broker Course # 20-[Custom_Code]

West Virginia Board of Registered Nursing

1.25 HOURS

Course Details

Course Code: REL-HOS-WB-HDP2
Hours: 1.25
Type: Online Course
Content Expiration Date: 5/31/2021
Learning Objectives:
Identify common hospice data sources.
Describe how data can be used in performance improvement projects and the PDCA cycle.
List common pitfalls in using data for decision-making and describe how to avoid them.
Begin an organizational discussion of how to use data in business development and collaboration.



Topic for Discussion



Hospice Data Part 1 Review

Developing a Data Strategy

Using Data is Not Optional

Using Data is Not Optional, cont’d

Data vs. Information vs. Knowledge

Questions for a Data Strategy

Some Hospice Data Sources

A Data-driven Performance Improvement Cycle

Poll: Do you use PDCA in your organization?

Sample PDCA Cycle: Pain Assessment





Avoiding Common Pitfalls

Four Common Pitfalls in Using Data for Decisions

Always Ask “Why”

We Need to Fire Sue

Poll: Should We Fire Sue?


Don’t Let the Data Wag the Dog

Point in Time Comparison: Do We Have a Problem?

Trend: Maybe Not…

To Play the Game, Learn the Rules…

Measure What Matters

Data & Marketing & Collaboration

Poll: Have you ever discussed Hospice Compare results with a referral source?


Engage Referral Sources and Partners

Key Take-aways


Resources, cont’d


Instructor: Theresa Schmidt MA, PMP, CSPO, Director at Discern Health

Theresa has over a decade of experience in health care and health information technology and leverages a strong background in non-acute care, analytics, quality measures and quality improvement, project management, and agile product development methodologies to help Discern clients and partners achieve their business goals.  Prior to working at Discern, Theresa served as the Chief Data and Quality Officer for the National Partnership for Hospice Innovation, where she led the Data and Quality Initiative and worked with Hospices and other stakeholders across the United States to better define, measure, and improve quality in hospice. Concurrently, she was the Vice President of Strategy at Healthsperien, where she worked with provider and association clients to develop and execute business strategies, led consulting projects, and produced research on a variety of healthcare topics.  Theresa has also worked at Avalere Health where she directed large-scale projects in the Data Analytics Practice and served as the Product Manager for Avalere Quality Measures Navigator®, overseeing the product's strategy, roadmap, development, launch, and go-to-market activities. In both of these roles, Theresa drew on her subject matter expertise and project management skills along with her ability to convene and align diverse stakeholder groups.  Theresa served the LTC-PAC community as the Manager of Education at eHealth Data Solutions (eHDS), where she headed product implementation and support. She also collaborated in the software development process, serving as a subject matter expert in quality, reimbursement, and performance improvement. Theresa promoted a high level of customer service, leading her team of education, support, and documentation specialists to help clients navigate the changing regulations and integrate the use of data into their workflows. During her eight years at eHDS, Theresa visited long term and post-acute facilities across the United States and served her clients through training, data analysis, strategic planning, and thought leadership.  Theresa has an MA in Sociology from The Ohio State University and a BA in Sociology and English from Oberlin College. She maintains a Project Management Professional (PMP) certification and is a Certified Scrum Product Owner (CSPO). She has served on the board of Advancing Excellence in America's Nursing Homes and is an active member of the Advancing Excellence Long Term Care Collaborative. Theresa has also presented on quality, reimbursement, and performance improvement at state and national events.

Disclosure: Theresa Schmidt MA, PMP, CSPO, Director at Discern Health has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Nurses; in the following settings: Hospice, Palliative Care.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.