Adverse Incidents - Florida ALF

Adverse Incidents - Florida ALF 

Quality-related issues, including adverse incidents, can have a negative effect on the health and well-being of residents. Therefore, assisted living facilities have processes in place to identify, investigate, and resolve these issues. In fact, given the potential severity some of these issues have, the State of Florida has specific regulations for assisted living facilities regarding adverse incidents and reporting. In this course, you will learn about Florida Statute 429.23 regarding internal risk management, quality assurance programs, adverse incidents, and reporting requirements. Additionally, you will learn about incident report completion and investigations and the role of risk management and quality assurance programs.


Hours: 1.00


Certificates provided by accrediting body (2 Match)

Florida Board of Nursing - Certified Nursing Assistants


This is not an accredited course for professional license renewal. Florida CNAs may use this inservice toward meeting their annual inservice requirement.This activity is approved for 1.00 contact hours.

Non-Licensed Direct Care (DSP, HHA, CNA, DCW, PCA, IHA, NA)


Course Details

Course Code: REL-PAC-0-AIFLALF
Hours: 1
Type: Online Course
Content Expiration Date: 4/30/2024
Learning Objectives:
Identify the requirements under Florida Statute for adverse incidents and reporting.
Explain the purpose, completion, and use of the incident report form.
Describe components of the risk management and quality assurance program.


Section 1: Introduction

A. About This Course

B. Learning Objectives

Section 2: Understanding the Florida Statutes

A. The Regulations

B. Adverse Incident Defined

C. Examples of Adverse Incidents

D. Determining Adverse Incidents

E. Practice

F. Reporting Requirements

G. Submission of Reports

H. Agency Investigation

I. Review

J. Summary

Section 3: Incident Reports and Investigations

A. Incident Reports

B. Purpose of the Incident Report Form

C. Use of the Incident Report

D. Completion of the Incident Report

E. Confidentiality of Incident Reports

F. Submission of Incident Reports

G. Incident Management

H. Documentation in Resident Records

I. Incident Investigation

J. Interventions to Prevent Recurrence

K. Review

L. Summary

Section 4: Risk Management and Quality Assurance

A. Requirements for an Internal Program

B. Program Oversight

C. Policies and Procedures

D. Quality Management and Incident Reports

E. Risk Management Strategies

F. Warning Signs for Litigation

G. Review

H. Summary

Section 5: Conclusion

A. Summary

B. Course Contributor

C. Resources

D. References

E. Congratulations

Instructor: Jennifer Moore, RN-BC, CDP, WCC
Jennifer Moore, RN-BC, CDP, WCC started working in the senior care industry in 2000. She is a certified Gerontological Nurse, a Certified Dementia Practitioner, and Wound Care Certified. She has held positions including MDS Coordinator, Director of Nursing, Medicare Nurse Coordinator, Nurse Consultant, Area Manager, and Director of Quality Assurance. Her overall responsibility within each of these positions was to ensure residents received the highest quality of care. This included active participation in quality improvement initiatives, review of clinical records to identify areas of weakness, corroboration with the medical director to institute policies and procedures for resident care, and staff education/training. Additionally, she was responsible for maintaining an effective compliance program under a Quality of Care Corporate Integrity Agreement with the Office of Inspector General for a period of five years. She currently serves as the Director of Curriculum Design & Research for Relias. Within this position, her responsibility is to oversee the development of online training modules across the healthcare continuum. She has served as the subject matter expert for courses on re-hospitalization, clinical skill reviews, leadership, management, and various OSHA and regulatory compliance topics. In addition, she has presented at various state conferences on mandatory compliance, quality assessment and assurance (QA&A), and quality assurance and performance improvement (QAPI).  Disclosure: Jennifer Moore, RN-BC, CDP, WCC has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Intermediate level General Staff; in the following settings: Post-Acute Care.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.