As Caregivers, one of the most important skills to have is proper communication with our clients. A component of being able to communicate effectively is also being able to listen and observe. Being a good listener and observing your client's communication needs requires attentiveness, patience, acceptance, and consideration. Your abilities in communication can either enhance and encourage your client or shut down communication altogether. In this course, we cover the key strategies on how to communicate with your client.
This is not an accredited course for professional license renewal. Florida CNAs may use this inservice toward meeting their annual inservice requirement.This activity is approved for 0.70 contact hours.
Relias Learning, LLC is approved as a Curriculum Developer by the Washington State Department of Social and Health Services. This activity is approved for 1.00 contact hours for all WA State Direct Care Workers. Training Provider Code: WA0624. CE Approval Code: CO1832317
Texas HHSC has determined that Relias Learning’s submitted training meets or exceeds the minimum standards for HCSSA administrator training in the following categories: Licensed Home Health (LHH), Licensed and Certified Home Health (L&CHH), Personal Assistance Services (PAS), Hospice. Texas HHSC also recognizes Relias Learning provides continuing education for administrators and alternate administrators. This activity is approved for 0.75 contact hours.
Mr. Silknitter is the founder of R.O.S. Therapy Systems and Caregiving 101. He has co-written family caregiver books with national experts for the Activities for the Family Caregiver Series to help caregivers engage and improve the quality of life for millions of people who suffer from dementia, Parkinsons ALS, stroke, Traumatic Brain Injury, and other debilitating diseases or issues. The books are based on the principles and core focus areas for communication, engagement and care taught to long term care professionals. He has spoken to audiences from the largest at-home care company to insurance professionals, civic groups, and to the multinational audience of TEDx viewers. He has written articles and pieces for Foxnews.com, A Place For Moms Alzheimers website, the National Parkinsons Foundation, McKnights Long Term Care Magazine and other publications and media outlets. Disclosure: Scott Silknitter has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.Instructor: Colleen Knudson (Keegan), AP-BC, CDP, CADDCT
Colleen Knudson (Keegan), CADDCT, AP-BC, CDP, who is a Board Certified Activity Professional through NAAPCC and CDP Certified through NCCDP. Colleen has over 14 years' experience in Activity and Senior Care facilities, and serves on the Board of the National Association of Activity Professionals (NAAP). Disclosure: Colleen Knudson (Keegan), AP-BC, CDP, CADDCT discloses the following potential conflict of interests/commercial interests: Relevant Financial Relationship with Caregiving 101 as Consultant Relevant Non-Financial Relationship with Knudson Consulting LLC as Consultant Relevant Non-Financial Relationship with National Association of Activity Professionals as Board Members
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