This activity is approved for 1.50 STC credit hours.
This activity is approved for 1.50 contact hours.
Section 1: Introduction
A. About This Course
B. Learning Objectives
Section 2: Verbal Communication Skills with Inmates/detainees
A. Reasons Why Verbal Communication Skills Are Important in Correctional Setting
B. Giving Directives
C. Obtaining Information
D. Mediating and Resolving Conflict
E. Encourage and Motivate
Section 3: Handling Requests
B. Officer Colton
C. Officer Requests to Inmates/Detainees
D. Knowledge Check
E. Responding to Requests from Inmates/Detainees
F. Questions to Consider When Handling Inmate/Detainee Requests
G. 3 Ways to Respond to Inmate/Detainee Requests
Section 4: Conclusion
A. Course Contributors
F. Brain Sparks
Ms. Geiman is ACA’s Online Training Administrator. She also serves as the Academy’s instructional curriculum developer. Ms. Geiman has more than 20 years of experience in developing training programs for criminal justice professionals, including lesson plans, multimedia training programs, and print and online courses. She has received numerous awards for both print curricula and comprehensive video programs on topics such as criminal and juvenile justice, medical and mental health, supervision, management, and law. She received her bachelor’s degree from the University of Maryland. Disclosure: Diane Geiman has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.Instructor: Jon Galley
Mr. Galley began his career with the Maryland Division of Correction (MDOC) in 1967 as a Correctional Teacher at the Maryland Correctional Training Center (MCTC). In 1972, he became the Assistant Warden, and in 1979, he was promoted as Warden of MCTC. In 1981, he became Commissioner of the Maryland Division of Correction. In 1984, he returned to the field as Warden of Roxbury Correctional Institution until 1993 when he resigned to become Warden at the Montgomery County Detention Center. He later served as Chief of Security at the Frederick County Detention Center. In 1999, Mr. Galley returned to the Maryland Division of Correction to accept the position as Warden of Western Correctional Institution. Under his leadership, the Western Correctional Institution became the first Maryland institution to achieve accreditation by the American Correctional Association. He became the Assistant Commissioner of the former West Region in 2007 and the Regional Executive Director of the North Region of the newly reorganized Department of Public Safety and Correctional Services in 2011. He is responsible for the oversight of six (6) major institutions and Community Supervision offices in eight (8) counties. Mr. Galley serves as an auditor for the accreditation program of the American Correctional Association and has done consulting work for the U.S. State Department. He holds a Bachelor’s degree from Frostburg State University and graduate degrees from Shippensburg State University and Southern Illinois University. Disclosure: Jon Galley has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.Expert Reviewer: Joe Martin
Joe Martin is a career employee for the Kentucky Department of Corrections. Joe started his career as an officer in 1998. Joe was promoted to Sergeant in 2002 and to Lieutenant in 2005. Joe worked and supervised most security positions within a male and female facility while in security that include: Internal Affairs supervisor, Special Management Unit Supervisor, Shift Supervisor, Visitation Supervisor, Adjustment Committee, and Grievance Chairman. In 2012 Joe was again promoted to the Accreditation Manager. In 2013 Joe was promoted to Central Office and started in the PREA Executive department. In 2014 Joe gained his DOJ PREA auditor certification where he served as chair for many PREA Audits in Missouri and Kansas while the KY DOC was part of a consortium with several other states. During his career, he has also served as the Hostage Negotiation Team Leader and active member of the team. Joe’s accomplishments include Commissioner’s and Achievement awards for the department. Disclosure: Joe Martin has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.Staff Writer: Kimberly Cobb, M.S.
Mrs. Cobb is a Content Writer for Public Safety and Health and Human Services at Relias. She has a Bachelor of Science Degree in Correctional and Juvenile Justice Studies and a Master of Science Degree in Criminal Justice. Mrs. Cobb has 24 years of experience working in criminal and juvenile justice. She has worked in direct service positions as well as in research, training, and technical assistance capacities. She was the statewide evaluator for the Commonwealth of Kentucky for adult, juvenile, and family drug courts; a Research Associate for the American Probation & Parole Association providing training and technical assistance to Native American Nations/Alaska Native Villages on systemic criminal and juvenile justice initiatives; and a Research Administrator for the University of Kentucky managing federal, state, and foundation grants awarded to the College of Medicine, Behavioral Science department, Center for Drug and Alcohol Research, and Kentucky Rural Medical Centers.
Disclosure: Kimberly Cobb, M.S. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.