Managing Hospice Complaints and Complaint Surveys

Green Clock Hours: 1.25

 Hospices routinely encounter complaints from various sources and of varying types. How a hospice handles complaints whether from internal or external sources is key to its organizational success in survey readiness, response, and service recovery. This course discusses how to respond to various complaints to assist hospices in their management and to set the hospice up for success in resolving them.



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$20.00

Course Description

 Hospices routinely encounter complaints from various sources and of varying types. How a hospice handles complaints whether from internal or external sources is key to its organizational success in survey readiness, response, and service recovery. This course discusses how to respond to various complaints to assist hospices in their management and to set the hospice up for success in resolving them.



Only $249
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Only $249