Caseload/Workload Issues

Caseload/Workload Issues 

As federal and state agencies continue to face budget shortfalls, administrators are looking to find the most effective correctional policies. This, in turn, has increased the number of individuals being placed on community supervision. Probation and parole agencies need to develop effective and innovative solutions for handling the influx of cases that won’t jeopardize public safety. The American Probation and Parole Association (APPA) is often asked questions such as, “What is the ideal caseload size?” or “What is the best way for administrators to assign cases to officers?” This course will explore the caseload and workload demands of the profession with you, and you will learn practical strategies and tools that will help you make informed resource allocation decisions. The goal of this course, through the use of instructional materials and experiential exercises, is to teach you how to balance caseloads and workloads under today’s financial constraints. This course is intended for corrections and public safety mid-level and senior-level managers working in community-based programs, and it is based on the Community Supervision Workload Considerations for Public Safety report developed by DeMichele, Payne, and Matz.


Hours: 2.00


Certificates provided by accrediting body (1 Match)

American Probation and Parole Association


This activity is approved for 2.00 contact hours.

Course Details

Hours: 2
Type: Online Course
Content Expiration Date: 1/31/2021
Learning Objectives:
Discuss the difference between workload and caseload models in community corrections.
Identify challenges that community corrections professionals confront when completing different supervision and administrative tasks.
Describe issues to consider when conducting time studies or using time study matrices developed by APPA.

I. Section 1: Introduction A. Course Contributor B. About This Course C. Learning Objectives II. Section 2: The Need to Consider Workload in Caseload Allocation A. Who’s to Blame? B. What is the Ideal Caseload Size? C. What’s the Difference? D. Comparison of Caseload and Workload Models E. Why Is Analyzing Caseload and Workload Important? F. Organizational Functioning and Goal Development G. Increased Efficiency H. Common Tasks I. Quality vs. Quantity of Contacts J. Category of Offense K. Managerial Design L. Promoting a Balance M. It Is Budget Time N. Section Summary III. Section 3: Challenges to Completing Supervision and Administrative Tasks A. Identifying Barriers B. Supervisee-Based Barriers C. Officer-Based Barriers D. Officer Burnout E. Situational-Based Barriers F. Examining Travel Time as a Situational Barrier G. Sanction-Based Barriers H. Jason’s False Alert I. Agency-Based Barriers J. Occupation-Based Barriers K. Community-Based Barriers L. State-Based Barriers M. A Quick Check N. Section Summary IV. Section 4: Conducting Time Study A. What Is a Time Study? B. Resources Available to Help You C. Time Study Matrices D. Case Types E. Using the Time Study Matrices F. How to Interpret the Summary Chart G. Calculation Example: Mark’s Caseload H. Limitations of the Time Study Matrices I. A Little More Discussion about Mark’s Caseload J. Quiz on Using the Matrices K. Preparing for a Workload Analysis L. Keep it Simple M. Before You Begin a Time Study N. Time Study Template O. Back to Budget Time P. Section Summary V. Section 5: Conclusion A. What You Have Learned B. References C. Congratulations!

Instructor: Roger Bonner, Ph.D.
Roger Bonner, Ph.D. retired from the Kansas Department of Corrections as Deputy Director of the Enforcement, Apprehensions, and Investigations Division. During his 28 years with the Department, he was instrumental in the development of policy, procedure, and protocol throughout the Department. Dr. Bonner is on the advisory board of the Kansas Gang Investigator's Association and served on the executive board of the National Major Gang Task Force. He has a Doctoral Degree in Public Safety with a specialization in Criminal Justice. Dr. Bonner is the criminology program director at the University of Saint Mary and an Adjunct Associate Professor in Organizational and Security Management at Webster University. Disclosure: Roger Bonner, Ph.D. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Correctional Officers.
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Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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