Disclosure & Apology Module 5: The Experience of Clinicians

Disclosure & Apology Module 5: The Experience of Clinicians 

Most attention to medical error has been appropriately focused on the suffering of patients and families. But medical error can also be emotionally traumatic for clinicians. Some experts have referred to clinicians as the “second victims” of medical error. In this lesson:

We will use both stories and video interviews from physicians who have been involved in medical error as a springboard to exploring the experience of clinicians.

We will discuss some of the ways that organizations can better support clinicians around these difficult events.

Why should I care?

The call for full disclosure following an adverse event is getting louder.

The Joint Commission (TJC) and the American Medical Association (AMA) call for informing the patient when complications occur.

Patients deserve (and increasingly) expect honest and transparent communication when things go wrong.

Early data suggests that full disclosure and apology may decrease litigation following adverse outcomes.

Dr. Lucian Leape, one of the leading champions of the patient safety movement, emphasizes the importance of disclosure to improve patient safety.



$15.00

Hours: 0.50
REL-AC-APSG-0-DAMOD5

Certificates

Certificates provided by accrediting body (1 Match)

Accreditation Council for Continuing Medical Education

0.5 HOURS


Relias LLC is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Relias LLC designates this enduring material activity for a maximum of 0.50 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Course Details

Course Code: REL-AC-APSG-0-DAMOD5
Hours: 0.5
Type: Online Course
Content Expiration Date: 11/30/2020
Learning Objectives:
Appreciate the complexity of medical error as it is experienced by practicing clinicians.
Understand the profound impact that errors can have on the everyday functioning of those who are involved.
Describe some of the barriers that individual clinicians face in coping with errors, and the personal as well as institutional factors that make these barriers difficult to overcome.
List some of the ways that organizations are beginning to respond to the needs of “second victims,” including key elements that successful programs have incorporated into their support systems.

Outline:
Introduction A. Overview B. Learning Objectives Core Concepts: Facing Our Mistakes A. Concept: One Physician's Experience B. Concept: Difficulty of Facing Mistakes C. Concept: Clinician Suffering D. Case: Healing the Relationship E. Concept: Peer Support for Clinician Suffering F. Concept: Organizational Support for Clinician Suffering Summary: Clinicians as Second Victims A. Summary: Peer and Organizational Support

Instructor: Sigall K. Bell, MD
Disclosure: Sigall K. Bell, MD has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Instructor: Robert D. Troug, MD
Disclosure: Robert D. Troug, MD has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Instructor: Lisa Catanese, ELS
Disclosure: Lisa Catanese, ELS has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Expert Reviewer: Lucien Leape, MD
Disclosure: Lucien Leape, MD has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Physicians; in the following settings: Acute Care Facility.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Accommodations
If you require special accommodations to complete this module, please contact Relias Customer Support here.