Disclosure & Apology Module 4: Guidelines for Disclosure

Disclosure & Apology Module 4: Guidelines for Disclosure 

This section is devoted to the nuts and bolts of disclosure conversations. We provide a bulleted guidelines summary that describes:

Preparation for the conversation

Pointers for having the conversation

Things to remember after the conversation

After reviewing them, it may be helpful to download and print these guidelines to refer to throughout this section and CME course in general, as well as for use as a resource in your own practice.

We will also explore a single case in detail, and discuss some of the more common pitfalls that can lead these discussions off track.

Why should I care?

The call for full disclosure following an adverse event is getting louder.

The Joint Commission (TJC) and the American Medical Association (AMA) call for informing the patient when complications occur.

Patients deserve (and increasingly) expect honest and transparent communication when things go wrong.

Early data suggests that full disclosure and apology may decrease litigation following adverse outcomes.

Dr. Lucian Leape, one of the leading champions of the patient safety movement, emphasizes the importance of disclosure to improve patient safety.



$15.00

Hours: 0.75
REL-AC-APSG-0-DAMOD4

Certificates

Certificates provided by accrediting body (1 Match)

Accreditation Council for Continuing Medical Education

0.75 HOURS


Relias LLC is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Relias LLC designates this enduring material activity for a maximum of 0.75 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Course Details

Course Code: REL-AC-APSG-0-DAMOD4
Hours: 0.75
Type: Online Course
Content Expiration Date: 11/30/2020
Learning Objectives:
Describe the core elements of a disclosure conversation following an adverse event or medical error.
Explain some of the ways that a disclosure coach can be useful in helping clinicians prepare for a disclosure conversation.
Provide some examples of common pitfalls that may occur in disclosure conversations and how to avoid them.

Outline:
Introduction A. Overview B. Learning Objectives Core Concepts: Primary Elements of Disclosure A. Concept: Conversation Overview Core Concepts: Disclosure Guidelines A. Concept: Determining Need for Disclosure B. Concept: Team Preparation C. Concept: Disclosure with Patient D. Concept: After Disclosure E. Concept: Guidelines List Core Concepts: Conversation Mistakes and Pitfalls: Medication Error Case A. Concept: Case Overview B. Concept: Case Conversation #1 C. Concept: Case Conversation #2 D. Concept: Case Conversation #3 E. Concept: Case Conversation #4 F. Concept: Case Conversation #5 Summary: Disclosure Conversations A. Summary: Patient Focus

Instructor: Sigall K. Bell, MD
Disclosure: Sigall K. Bell, MD has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Instructor: Robert D. Troug, MD
Disclosure: Robert D. Troug, MD has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Instructor: Lisa Catanese, ELS
Disclosure: Lisa Catanese, ELS has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Expert Reviewer: Lucien Leape, MD
Disclosure: Lucien Leape, MD has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Physicians; in the following settings: Acute Care Facility.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Accommodations
If you require special accommodations to complete this module, please contact Relias Customer Support here.