Crisis Management Across Health and Human Services

Crisis Management Across Health and Human Services 

This course is the culmination of the knowledge and skills you have gained from the crisis management learning path. Within this path, you have learned best practices for preventing and stabilizing crisis situations. These concepts will be incorporated into the following simulation to provide you with a real-world experience that challenges you to use the knowledge and skills you have gained. You will also be presented with a model you can use to help you make critical decisions for managing a crisis. This course includes a video representation of a person experiencing a crisis. Please be aware that the portrayal of the individual in crisis is one of many possible ways that a crisis may be experienced, and is not intended as a universal representation.


Hours: 1.50


Certificates provided by accrediting body (1 Match)

National Alliance for Direct Support Professionals


This activity is approved for 1.50 contact hours.

Course Details

Course Code: REL-CV-0-CRISISMGT-V2
Hours: 1.5
Type: Online Course
Content Expiration Date: 9/30/2023
Learning Objectives:
Summarize the common signs associated with the three phases of a crisis.
Describe three primary levels of interventions to assess and manage a crisis.
Explain when it is necessary to call 911 or a supervisor during a crisis.

Section 1: Introduction A. About This Course B. Opening Section 2: How Can You Help Jeffrey? A. 1 B. 2 C. 3 D. 4 E. 5 F. 6 G. 7 H. 8 I. 9 J. 10 K. 11 L. Escalation 1A M. Escalation 1B N. Escalation 1C O. Escalation 1D P. Escalation 1E Q. Escalation 1F R. Escalation 1G S. Escalation 1H T. Escalation 1J U. Escalation 1K V. Escalation 1L W. Escalation 2 X. Awards Ceremony 1 Section 3: Training Video 1 A. What is a Crisis? B. Crisis Escalation Continuum: 5 Ds C. Daily Life Routine D. Distractive Behavior E. Disruptive Behavior F. Destructive Behavior G. De-Escalation H. The Intervention Pyramid I. Support Section 4: Step Down Simulation A. 12 B. 13 C. 14 D. 15 E. 16 F. 17 G. 18 H. 19 I. 20 J. 21 K. Escalation 3A L. Escalation 3B M. Escalation 3C N. Escalation 3D O. Escalation 3E P. Escalation 3F Q. Escalation 4 R. Awards Ceremony 2 Section 5: Training Video 2 A. Step Down Section 6: Secure Simulation Sequence A. Prompt 1 B. Prompt 2 C. Prompt 3 D. Prompt 4 E. Prompt 5 F. Prompt 6 G. Prompt 7 H. Awards Ceremony 3 Section 7: Training Video 3 A. Secure B. The Importance of Early Intervention Section 8: Conclusion A. Summary B. Course Contributors C. Resources D. References E. Congratulations!

Instructor: Bruce Davis, MS, PhD
Bruce Davis, Ph.D. is the Director of Behavioral and Psychological Services for the Tennessee Department of Intellectual and Developmental Disabilities (DIDD). He has 27 years of experience providing services to persons with intellectual disabilities and co-occurring behavioral health disorders. He is a Licensed Senior Psychological Examiner, a Licensed Professional Counselor, and a Board Certified Behavior Analyst. Dr. Davis has served as Regional Behavior Analysis Director for DIDD and was also Director of TN-START, a model crisis intervention program for persons with co-occurring disorders. He has also worked as an Assistant Professor in the Vanderbilt University Department of Psychiatry and directed the Behavioral Health and Intellectual Disabilities Clinic supported by the Merck Fund. Dr. Davis is a past President of the Tennessee Association for Behavior Analysis and served as President of TN-NADD (an association for persons with developmental disabilities and mental health needs) from 2005 to 2008 and 2011 to present. In the interim, he served as a TN-NADD Board Member and is an active member of the NADD organization. Disclosure: Bruce Davis, MS, PhD has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Staff Writer: Monique Kahn, Psy.D.
Monique Kahn, Psy.D. received her doctoral degree in Clinical Psychology from Nova Southeastern University in Florida. She completed a pre-doctoral internship at Spokane Mental Health in Washington, which included specialty rotations in behavioral medicine and time-limited psychotherapies. She is licensed as a psychologist in Maine, where she was in private practice for 14 years, providing services to adult clients with varied presenting issues, but with particular emphasis on the treatment of anxiety disorders, the relationship between psychosocial stress and illness, insomnia, and coping with chronic illness. She has taught in the undergraduate psychology program at Husson University in Maine. In addition, she has worked as a content writer and psychology subject matter expert for several major educational publishing firms. She joined Relias as a clinical content writer and subject matter expert in 2016. Disclosure: Monique Kahn, Psy.D. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Entry, Intermediate level General Staff; in the following settings: All Healthcare Settings.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.