Provider approved by the California Board of Registered Nursing, CEP# 13791
Nurses will receive 1.25 contact hours for participating in this course.
DC-RN -- District of Columbia Board of Nursing Approved Continuing Education program (CE Provider #50-290).
Nurses will receive 1.20 contact hours for participating in this course.
Provider #50-290 This activity is approved for 1.25 contact hours.
Florida Board of Nursing CE Provider #: 50-290
Nurses will receive 1.00 contact hours for participating in this course.
Relias, LLC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
Nurses will receive 1.25 contact hours for participating in this course.
Georgia Board of Nursing CE Provider #: 50-290
Nurses will receive 1.25 contact hours for participating in this course.
This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CE provider #50-290) CE Broker Course # 20-[Custom_Code]
Outline:
Section 1: Introduction A. Learning Objectives Section 2: Communication Practices A. Importance of Skillful Communication B. Verbal Communication Study C. Knowledge Check D. Four Attributes of Empathy E. Communication with the Patient – Verbal F. Communication with the Patient – Nonverbal G. Communication with the Family H. Knowledge Check I. Four Key Mindful Communication Practices J. Know Your Audience K. Ask Questions L. Discard Scripts M. Recognize Your Role N. Knowledge Check O. How Do I Cope? P. G.R.A.C.E.: Cultivating Compassion in Interactions with Others Q. Core Practices R. Knowledge Check S. Summary T. Additional Reading U. References
Heidi Gessner, MDiv, BCC, is an Ordained United Church of Christ Minister who serves as the Bereavement Coordinator and Palliative Care Chaplain at UNC Hospitals in Chapel Hill, North Carolina. She felt deeply called to end of life and grief work after her own father's journey and death from lung cancer in 1994. She developed and created UNC Hospital Bereavement Support Services with a goal of attending to the emotional pain that is the result of loss and death. Heidi provides emotional and spiritual care, as well as grief counseling to clients, families, and staff. In addition to connecting with clients, families, and staff in the hospital, Heidi facilitates grief support groups and writing workshops in the community for individuals grieving the loss of a loved one. Heidi is also an active member of the UNC Hospitals Critical Incident Stress Management (CISM) Team, which responds to unexpected, traumatic events within the hospital. Disclosure: Heidi Gessner has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.