Coaching for Better Performance

Coaching for Better Performance 

Today's employees do not respond well to traditional “bosses”; instead, they expect to be treated as full members of a team. Therefore, many managers today find themselves in the somewhat uncomfortable position of being a "coach." Unfortunately, they are typically lacking in the knowledge and skills to master their new role. The ideas in this course are designed to help you become a coach in the very best sense of the word. This course stresses the need for good coaching skills and provides practical suggestions for confronting poor performance.

$25.00

Hours: 1.25
REL-PAC-0-CBP

Certificates

Certificates provided by accrediting body (7 Match)

California Board of Registered Nursing

1.25 HOURS


Provider approved by the California Board of Registered Nursing, CEP# 13791

Nurses will receive 1.25 contact hours for participating in this course.

American Nurses Credentialing Center

1.25 HOURS


Relias, LLC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Nurses will receive 1.25 contact hours for participating in this course.

District of Columbia Board of Nursing

1.2 HOURS


DC-RN -- District of Columbia Board of Nursing Approved Continuing Education program (CE Provider #50-290).

Nurses will receive 1.20 contact hours for participating in this course.

Florida Board of Nursing

1.0 HOURS


Florida Board of Nursing CE Provider #: 50-290

Nurses will receive 1.00 contact hours for participating in this course.

Georgia Board of Nursing

1.25 HOURS


Georgia Board of Nursing CE Provider #: 50-290

Nurses will receive 1.25 contact hours for participating in this course.

South Carolina Board of Nursing

1.25 HOURS


This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CE provider #50-290) CE Broker Course # 20-[Custom_Code]

West Virginia Board of Registered Nursing

1.25 HOURS


Course Details

Course Code: REL-PAC-0-CBP
Hours: 1.25
Type: Online Course
Content Expiration Date: 12/31/2021
Learning Objectives:
Discuss the difference between being a coach and being a boss.
Examine 8 keys to effective coaching and identify your own coaching style.
Examine ways to make the transition from manager to coach.
Summarize the most effective ways to communicate and how to be a good listener.
Examine ways to confront and correct poor performance through coaching and a Performance Improvement Plan.

Outline:

Section 1: Introduction

Course Description

Learning Objectives

Section 2: The Purpose of Employee Coaching

Defining Coaching

Employee Coaching

Characteristics of a Successful Coach

Review

Keys to Effective Coaching

Identifying Coaching Styles

Review

Summary

Section 3: Making the Transition to Coach

Transitioning to Coach

Lead Yourself

Creating A Motivating Coaching Atmosphere

Effective Communication Strategies for Coaches

Judging vs. Learning

Minimizing Filters

Telling vs. Asking

Coaching Questions

Nonverbal Communication

Addressing an Employee’s Attitude

Review

Summary

Section 4: Coaching Feedback

Giving Feedback

Receiving Feedback

The Feedback Survey

Sample Survey Form

Review

Summary

Section 5: Confronting and Correcting Performance

Confronting Poor Performance

Review

Coaching Steps

Dealing with Poor Performance

Implications

Review

Summary

Section 5: Conclusion

Summary

Course Contributors

References

Congratulations!


Instructor: David A. Winter, MBA, SPHR, SHRM-SP
​​​​​​​Mr. Winter received an MBA from the University of Richmond and a BA in Psychology from the University of Virginia. He is certified as a Senior Professional in Human Resources by the Human Resources Certification Institute and as a Senior Certified Professional by the Society for Human Resource Management. Mr. Winter has served as an HR executive in a variety of business settings and has more than 30 years of experience as a human resources practitioner. He is currently the president of an HR consulting firm focused on HR strategy and leadership, organizational and individual development, coaching, and training.  Disclosure: David A. Winter, MBA, SPHR, SHRM-SP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Administrators; Nurses; in the following settings: Post-Acute Care.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Accommodations
If you require special accommodations to complete this module, please contact Relias Customer Support here.