About End of Life: Communication
Certificates
Association of Social Work Boards
Relias, LLC, #1273, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Relias LLC maintains responsibility for this course. ACE provider approval period: 02/10/2018-02/10/2021.
Course Delivery Format: Asynchronous Distance Learning-interaction includes quizzes with questions and answers, post-tests.
This module is Text with audio.
Social workers completing this course receive 1.25 Clinical continuing education clock hours.
New York State Education Department, Office of the Professions, Division of Professional Licensing Services, Social Work Unit
Relias, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0009.
Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of licensed master social work and licensed clinical social work in New York. As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice for an LMSW and LCSW. A licensee who practices beyond the authorized scope of practice could be charged with unprofessional conduct under the Education Law and Regents Rules.
As a provider of online, asynchronous education, some courses offered by Relias Learning are considered “self-study” under section 74.10(c)(2)(ii)(b)(4) of the Commissioner’s Regulations. The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months.
Social workers will receive 1.25 continuing education hours for participating in this course. This activity is approved for 1.25 contact hours.
California Board of Registered Nursing
Provider approved by the California Board of Registered Nursing, CEP# 13791
Nurses will receive 1.25 contact hours for participating in this course.
District of Columbia Board of Nursing
District of Columbia Board of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
Nurses will receive 1.20 contact hours for participating in this course.
Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling
Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling (CEBroker Provider #50-290).
This activity is approved for 1.25 contact hours.
Florida Board of Nursing
Florida Board of Nursing (CEBroker Provider #50-290).
Nurses will receive 1.00 contact hours for participating in this course.
American Nurses Credentialing Center
In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Georgia Board of Nursing
Georgia Board of Nursing (CEBroker Provider #50-290).
Nurses will receive 1.25 contact hours for participating in this course.
South Carolina Board of Nursing
This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CEBroker Provider #50-290).
Nurses will receive 1.25 contact hours for participating in this course.
West Virginia Board of Registered Nursing
West Virginia Board of Registered Nursing (CEBroker Provider #50-290).
Nurses will receive 1.25 contact hours for participating in this course.
New Mexico Board of Nursing
New Mexico Board of Nursing (CEBroker Provider #50-290).
Nurses will receive 1.25 contact hours for participating in this course.
Ohio Social Worker Board
Ohio Counselor, Social Worker and Marriage and Family Therapist Board
CEBroker Provider: 50-290
This activity is approved for 1.25 contact hours.
South Carolina Board of Social Work Examiners
South Carolina Board of Social Work Examiners (CEBroker Provider 50-290)
Course Details
List the goals of effective communication.
Describe how to pursue communications at the end of life.
Identify opportunities to discuss the end of life.
List key issues that need to be communicated at the end of life.
Outline:
Section 1:Introduction
A.About This Course
B.Learning Objectives
Section 2:What Is Communication?
A.Communication
B.Communication Skills
C.Family Communication
D.Discussing End of Life Issues
E.End of Life Communication: Why is it Important for the Nurse?
F.Review
Section 3:Effective Communication
A.Every Patient has Unique Needs
B.Identify Patient Needs
C.Communication Skills
D.Effective Communication
E.Barriers to Effective Communication
F.Become an Engaged Listener
G.Cultural Competency
H.Patient Admission
I.Admission Process
J.Clinical Assessment
K.Dietary Needs
L.Healthcare Support & Access
M.Communicate Healthcare Plan
N.Healthcare Terminology
O.Screening Questions
P.Clients Preference of Receiving Information
Q.Visual Models
R.Teach Back Method
S.Open-Ended Questions
T.Encourage Note-taking
U.Review
Section 4:Changes in Communication Status
A.Communication Status
B.Monitoring Status
C.Changes in Status
D.Document Status
E.Patients Understanding
F.Patient Advocate
G.Patients’ Needs Change
H.End of Life Decisions
I.Preparing for Death
J.Meaningful Conversations
K.A Conversation about the End of Life
L.Never Assume Needs or Wants
M.End of Life Decisions
N.Review
Section 5:Cues for Conversation
A.Starting End of Life Conversation
B.Family Conversation
C.Related Events & Discussions
D.Conversation Cues
E.Television Programs, Movies, and Documentaries
F.Death of a Public Figure
G.News Articles
H.A Family Communication: Janie and Rey
I.Families Communicate Differently
J.A Family Communication: Blake
K.Signs
L.Beginning End of Life Conversation
M.Review
Section 6:Communication at End of Life
A.Communication
B.Successful Communication
C.End of Life Discussion Debate
D.Research Findings
E.Benefits to Patient
F.Starting the Conversation
G.End of Life Care Priority
H.Family Awareness
I.End of Life Discussion Survey
J.Benefits
K.Discussion Alternatives
L.What Issues Should Be Discussed
M.Symptom Management
N.Advance Directives
O.Designated Medical Power of Attorney
P.Wills
Q.Funeral Arrangements
R.Communication at the End of Life: A Scenario
S.No Advance Directive
T.Review
Section 7:Goal of Communication: A “Good Death”
A.A Good Death?
B.Meaning Varies for Everyone
C.Definition
D.Your Definition
E.Factors for Defining A Good Death
F.Patient Communication
G.Death Affects Several People
H.Benefits of a Companion
I.Patient Acceptance
J.Goal of Communication
K.Example of Communication
L.Discussing Future Plans
M.Expressing Hopes & Fears
N.Seek Appropriate Help
O.Patient Conversations
P.Review
Section 8:Conclusion
A.Summary
B.Course Contributors
C.Resources
D.References
Ms. Lentz has 25 years of experience in the home health and hospice industry in operations and consulting roles. She has been responsible for accreditation, regulatory compliance, performance improvement, disease management, clinical benchmarking, and service utilization for home health, hospice, and durable medical equipment organizations. She has also served as Director of Regulatory Services for the Association for Home Hospice Care of North Carolina. Disclosure: Sandra S. Lentz, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.Staff Writer: Susan Heinzerling, BSN, RN, CHPN
Susan Heinzerling earned a Bachelor of Science in biology and a Bachelor of Science in nursing from the University of North Carolina at Chapel Hill as well as a Master of Lifes Sciences in physiology from North Carolina State University. She became a doctoral candidate in immunology at the University of South Alabama. Her research experiences in the biomedical sciences led to an interest in evidence-based practices. Ms. Heinzerling began her nursing career as a medical/surgical nurse. Renal patients in acute care with multiple chronic conditions and repeated hospitalizations inspired her practice of hospice nursing. She has worked as a hospice admissions nurse and a hospice RN case manager in both a large urban setting and a rural community. Disclosure: Susan Heinzerling, BSN, RN, CHPN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
The target audience for this course is: Beginner level Social Workers; Nurses; in the following settings: Post-Acute Care.
F684
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.
