People who work in correctional facilities are exposed to people in crisis all the time. Detainees and inmates in custodial settings face an array of challenges that can lead them to respond in inappropriate, and sometimes dangerous, ways. This course will provide an overview of what constitutes a crisis in an adult correctional facility, the phases of crisis escalation, and strategies for resolving conflict as appropriately and safely as possible. This course is applicable to correctional officers working in adult correctional facilities.
This activity is approved for 1.25 contact hours.
This activity is approved for 1.25 STC credit hours.
This class has been accredited by the Council on Law Enforcement Education and Training for 1.25 hours of mandatory continuing education credit. Regarding any law enforcement concepts, practices, methods, techniques, products, or devices as might be taught, promoted, or otherwise espoused in outside schools or seminars, there is no intent, expressed or implied, that ‘accreditation’ indicates or in any way conveys ‘CLEET approval’ of such concepts, practices, methods, techniques, products, or devices, unless such approval is explicitly stated by CLEET.
Section 1: Introduction
About This Course
Section 2: Crisis and Verbal De-escalation
Crisis Behaviors in a Custodial Setting
Phases of Crisis Escalation
Section 3: Response Strategies
Correctional Officer Responsibilities in Resolving Crisis
Assess the Situation
Use De-Escalation Techniques
Use Force Appropriately
Considerations for Use of Force
Things to Keep in Mind
Section 4: Conclusion
Mrs. Cobb is a Lead SME Writer/Trainer at Relias. Her primary writing responsibilities are in the Health and Human Services vertical, in the content areas of public safety and behavioral health. Mrs. Cobb is also the onboarding trainer for new Relias staff joining the Content Department. Mrs. Cobb has a Bachelor of Science Degree in Correctional and Juvenile Justice Studies and a Master of Science Degree in Criminal Justice. She has over 24 years of experience working in criminal and juvenile justice. Her work includes direct service, research, and training and technical assistance. She was the statewide evaluator for the Commonwealth of Kentucky for adult, juvenile, and family drug courts; a Research Associate for the American Probation & Parole Association providing training and technical assistance to Native American Nations/Alaska Native Villages on systemic criminal and juvenile justice initiatives; and a Research Administrator for the University of Kentucky. Disclosure: Kimberly Cobb, MS has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.Instructor: Robert Hood
Lt. Robert L. Hood began his career with the Sheriff's Office in 2004 as a corrections officer. He was duly promoted to Corrections Sergeant in 2009 and then to Corrections Lieutenant in 2012. He worked his way through college where he received his AAS degree from Jefferson State Community College in 2009 and his BS degree from Troy University in 2011. Most recently he completed the National Jail Leadership Command Academy Class #17 at Sam Houston State University and passed the Certified Jail Manager (CJM) examination given by the American Jail Association (AJA). Lt. Hood was recognized nationally by the AJA in January of 2016 as one of The Top 35 under 35. Lt. Hood is an FBI trained instructor in several disciplines related to corrections. Lt. Hood has instructed classes for a 2-week Jail Management School through the Northeast Alabama Law Enforcement Academy for the last 9 years. Lt. Hood was elected to be on the American Jail Association Board of Directors in 2018. Lt. Hood currently holds the position of 2nd Vice-President of the Alabama Jail Association. Disclosure: Robert Hood has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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