ELNEC Geriatric Module 7: Communication

ELNEC Geriatric Module 7: Communication 

Welcome to the Communication module in the ELNEC-Geriatric curriculum. Communication is the foundation of all we do in palliative care. It is critical in all healthcare situations, but is of special significance in palliative care and at the end of life. Interdisciplinary team members must work together with the older adult and their family in developing goals of care. Communication with older adults who have illnesses that make communication difficult or impossible is always challenging. But you have a unique opportunity to contribute to the compassionate care of older adults. Remember that communication is not always verbal. It also includes listening, being present, and “bearing witness.” Communication is a wonderful skill to have and we get better over time, especially if we pay attention to those who do it well.


Hours: 1.00


Certificates provided by accrediting body (7 Match)

California Board of Registered Nursing


Provider approved by the California Board of Registered Nursing, CEP# 13791

Nurses will receive 1.00 contact hours for participating in this course.

Georgia Board of Nursing


Georgia Board of Nursing CE Provider #: 50-290

Nurses will receive 1.00 contact hours for participating in this course.

South Carolina Board of Nursing


This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CE provider #50-290) CE Broker Course # 20-[Custom_Code]

West Virginia Board of Registered Nursing


District of Columbia Board of Nursing


DC-RN -- District of Columbia Board of Nursing Approved Continuing Education program (CE Provider #50-290).

Nurses will receive 1.00 contact hours for participating in this course.

Florida Board of Nursing


Florida Board of Nursing CE Provider #: 50-290

Nurses will receive 1.00 contact hours for participating in this course.

American Nurses Credentialing Center


Relias, LLC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Nurses will receive 1.00 contact hours for participating in this course.

Course Details

Course Code: REL-PAL-ELNEC-GER7-V2
Hours: 1
Type: Online Course
Content Expiration Date: 9/30/2021
Learning Objectives:
Explain communication as an essential competency in palliative care.
Identify prominent barriers to effective communication.
Describe the primary factors that influence communication when caring for older adults.
Illustrate effective palliative care communication techniques.

Section 1: Introduction

A.About This Course

B.Learning Objectives

Section 2: Communication – The Essentials

A.Mr. Quarters Has a Question

B.Importance of Communication

C.Communication Myths

D.Verbal vs. Non-Verbal Communication

E.Barriers to Communication

F.Factors Influencing Communication


H.Culturally Competent Communication



Section 3: Communication Techniques

A.Promoting Effective Communication

B.Set the Stage

C.Meet Mr. Ahmed

D.Attentive Listening

E.Mindful Presence

F.Listening and Presence in Action

G.Reflections on the Conversation

H.Family Meetings

I.Conducting a Family Meeting

J.Testimonial #1

K.Breaking Bad News

L.End-of-Life Discussions

M.Am I Dying?

N.Reflections on the Conversation

O.Providing Emotional Support

P.Asking Questions

Q.Communication and Dementia

R.Messages to Give the Dying

S.Team Communication


U.Resolving Conflict

V.Testimonial #2



Section 4: Conclusion


B.Course Contributor



Instructor: The National ELNEC Project - GER 2018

The ELNEC Project, which began in 2000, is a partnership between the American Association of Colleges of Nursing (AACN), Washington, DC and the City of Hope, Duarte, CA. For more information about ELNEC, go to www.aacnnursing.org/ELNEC

The content for this course was created or revised by:

Carol O. Long, PhD, RN, FPCN, FAAN is a national and international expert in geriatric palliative care and community-based health delivery and is the founder of Palliative Care Essentials. Dr. Long has been a registered nurse for over 40 years holding various staff, management, education, and consultant positions. She has numerous articles, book chapters, abstracts, and monographs related to end-of-life care, hospice, pain management, and palliative care for advanced dementia and has presented and provided program consultation in the US and throughout the Middle East, Southeast Asia, Australia, and Latin America. Her research centers on outcome indicators in advanced dementia care and staff knowledge and attitudes relative to palliative care interventions. Dr. Long has been an ELNEC (End-of-Life Nursing Education Consortium) trainer since the course's inception. Dr. Long is a Fellow in Palliative Care Nursing with the Hospice and Palliative Nurses Association; a Transcultural Nursing Scholar with the Transcultural Nursing Society; and a Fellow in the American Academy of Nursing. She holds a BSN from Marquette University, MS from the University of Michigan, and PhD from Arizona State University where she is adjunct faculty.

This course was reviewed by:

Pam Malloy, MN, RN, FPCN, FAAN is an oncology clinical nurse specialist with over 40 years of experience in clinical oncology and palliative care nursing, staff development, education, program development, and administration. Ms. Malloy is currently the national Director and Co-Investigator of the End-of-Life Nursing Education Consortium (ELNEC) Project and Special Advisor on Global Initiatives at the American Association of Colleges of Nursing (AACN) in Washington, DC. She serves as faculty for all the national ELNEC courses and has presented ELNEC in 12 international countries. In addition, she has developed palliative care nursing leadership curricula, taught, and mentored current and future nursing and physician leaders throughout Eastern Europe, Kenya, and Asia. Ms. Malloy directed the California Endowment project for AACN on developing cultural competencies for undergraduate and graduate nursing students. In addition, she collaborated with the US Department of Veterans Affairs to develop the ELNEC-For Veterans curriculum, which was presented to over 500 nurses, representing every VA hospital across the nation. Ms. Malloy serves on the Board of Directors of Living Room International—which provides hospice/palliative care services in Kipkaren, Kenya. She has also served on the Board of Directors for the Leukemia, Lymphoma Society/Washington, DC Chapter and the Hospice and Palliative Nurses Foundation (HPNF). Ms. Malloy is a Florence Wald Fellow, a Fellow in Palliative Care Nursing (FPCN), and the American Academy of Nursing (FAAN). She has written and had published numerous articles in peer-reviewed journals, has written chapters for various textbooks, and currently consults on three palliative care grants. She was recently presented with a Lifetime Achievement Award from the MD Anderson Cancer Center.

Disclosure: The National ELNEC Project - GER 2018 has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Nurses; in the following settings: Hospice, Palliative Care.
F Tags:
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
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