Reducing Medical and Treatment Errors in Behavioral Health

Reducing Medical and Treatment Errors in Behavioral Health 

In this course, you will learn the scope of medical and treatment errors within the overall healthcare system and specifically in behavioral health settings. You will explore the types of medical errors, including error-prone situations, and the use of root cause analysis to determine why and how an error occurred. You will explore some best practices that will help improve client safety and outcomes within your organization. Finally, you will learn your responsibilities regarding the reporting of medical errors. With this information, you will be empowered to create a safe environment in which clients can get the care they need.



$25.00

Hours: 2.00 - 2.25
REL-HHS-0-CSRME-V2

Certificates

Certificates provided by accrediting body (23 Match)

American Psychological Association

2.25 HOURS


Relias, LLC is approved by the American Psychological Association to sponsor continuing education for psychologists. Relias, LLC maintains responsibility for this program and its content.

California Board of Registered Nursing

2.25 HOURS


Provider approved by the California Board of Registered Nursing, CEP# 13791

Nurses will receive 2.25 contact hours for participating in this course.

District of Columbia Board of Nursing

2.2 HOURS


DC-RN -- District of Columbia Board of Nursing Approved Continuing Education program (CE Provider #50-290).

Nurses will receive 2.20 contact hours for participating in this course.

Illinois Professional Counselor/Clinical Counselor

2.25 HOURS


This activity is approved for 2.25 contact hours.

National Board for Certified Counselors

2.25 HOURS







Relias, LLC has been approved by NBCC as an Approved Continuing Education Provider, ACEP No.6110. Programs that do not qualify for NBCC credit are clearly identified. Relias , LLC is solely responsible for all aspects of the programs. This activity is approved for 2.25 contact hours

Ohio Marriage and Family Therapist Board

2.25 HOURS


Provider # RTX050401 290
This activity is approved for 2.25 contact hours.

Ohio Professional Counselor Board

2.25 HOURS


Provider # RCX100502 290
This activity is approved for 2.25 contact hours.

Texas State Board of Professional Counselors

2.25 HOURS


This activity is approved for 2.25 contact hours.

Florida Board of Nursing

2.0 HOURS


Florida Board of Nursing CE Provider #: 50-290

Nurses will receive 2.00 contact hours for participating in this course.

Texas State Board of Examiners of Marriage and Family Therapists

2.25 HOURS


This activity is approved for 2.25 contact hours.

American Nurses Credentialing Center

2.25 HOURS


Relias, LLC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Nurses will receive 2.25 contact hours for participating in this course.

Association of Social Work Boards

2.25 HOURS


Relias, LLC, #1273, is approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB) www.aswb.org, through the Approved Continuing Education (ACE) program. Relias, LLC maintains responsibility for the program. ASWB Approval Period: 2/10/2018-2/10/2021. Social workers should contact their regulatory board to determine course approval for continuing education credits.

Course Delivery Format: Asynchronous Distance Learning-interaction includes quizzes with questions and answers, posttests. This module is Reading-based.

Social workers participating in this course will receive 2.25 Clinical continuing education clock hours.

New York State Education Department, Office of the Professions, Division of Professional Licensing Services, Social Work Unit

2.25 HOURS


Relias, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0009.

Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of licensed master social work and licensed clinical social work in New York. As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice for an LMSW and LCSW. A licensee who practices beyond the authorized scope of practice could be charged with unprofessional conduct under the Education Law and Regents Rules.

As a provider of online, asynchronous education, some courses offered by Relias Learning are considered “self-study” under section 74.10(c)(2)(ii)(b)(4) of the Commissioner’s Regulations. The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months.

Social workers will receive 2.25 continuing education hours for participating in this course. This activity is approved for 2.25 contact hours.

Georgia Board of Nursing

2.25 HOURS


Georgia Board of Nursing CE Provider #: 50-290

Nurses will receive 2.25 contact hours for participating in this course.

Illinois, Department of Financial and Professional Regulation, Marriage and Family Therapist Continuing Education Sponsor

2.25 HOURS


This activity is approved for 2.25 contact hours.

New York State Education Department, Office of the Professions, State Board for Mental Health Practitioners, Mental Health Counselors (MHC)

2.25 HOURS


Relias, LLC, is recognized by New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0011

As a provider of online, asynchronous education, some courses offered by Relias, LLC are considered "self-study". The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months.

This activity is approved for 2.25 contact hours.

New York State Education Department, Office of the Professions, State Board for Mental Health Practitioners, Marriage and Family Therapists (MFT)

2.25 HOURS


Relias, LLC, is recognized by New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for Licensed Marriage and Family Therapists. #MFT-0009

As a provider of online, asynchronous education, some courses offered by Relias are considered "self-study". The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months.

This activity is approved for 2.25 contact hours.

Accreditation Council for Continuing Medical Education

2.25 HOURS


Relias LLC is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Relias LLC designates this enduring material activity for a maximum of 2.25 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

South Carolina Board of Nursing

2.25 HOURS


This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CE provider #50-290) CE Broker Course # 20-[Custom_Code]

Florida Board of Medicine

2.25 HOURS


Florida Board of Medicine CE Provider #: 50-290

Florida Physician Assistants

2.25 HOURS


West Virginia Board of Registered Nursing

2.25 HOURS


Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling

2.25 HOURS


Provider #50-290 This activity is approved for 2.25 contact hours.

Course Details

Course Code: REL-HHS-0-CSRME-V2
Hours: 2.25
Type: Online Course
Content Expiration Date: 12/31/2021
Learning Objectives:
Identify the scope of treatment and medical errors within the healthcare setting.
Define the various terms used to describe and categorize treatment or medical errors.
Describe analysis methods used to determine why and how treatment errors occur.
Identify strategies to reduce behavioral health treatment errors.
Identify your responsibility in reporting medical errors.

Outline:
Section 1: Introduction

About This Course

Learning Objectives

Section 2: The Scope of the Problem

Meet Mindy

Providing Quality Healthcare

Is Healthcare Safe?

Public Perception of Medical Errors

Consequences of Errors

Review

Summary

Section 3: Categorizing Errors

Medical and Treatment Planning Errors and Near Misses

Dr. Holman and Jane, Part 1

Getting the Whole Picture

Dr. Holman and Jane, Part 2

A Question of Competence and Judgment

A Missed Diagnosis

Cultural Awareness

Unavoidable and Preventable Adverse Events

Knowledge Check

Sentinel Events and Never Events

Meet LPC Mark

Classifying Medical Errors

Review

Summary

Section 4: Analyzing Errors

The Blame Game

Root Cause Analysis

Downfalls of Root Cause Analysis

Failure Modes Effect Analysis

Common Causes

Review

Summary

Section 5: General Strategies to Prevent Treatment Errors

Creating a Culture of Safety

Professional Competence

Care Coordination and Integrated Care

Improving Communication

SBAR Approach

SBAR Example

National Patient Safety Goals

CARF International

Client Education

5 Steps to Safer Healthcare

Special Populations

Review

Summary

Section 6: Issues in Behavioral Health Treatments

Clinical Judgment Situations

Confidentiality Breaches

Treatment Delay

Suicide Precautions

Medication Errors

Avoiding Prescribing Errors

Avoiding Administration Errors

Other Medication-Related Concerns

Client Education on Medications

Summary

Section 7: Reporting Medical Errors

Your Responsibility

State Reporting Requirements

Notifying Clients

Plan Ahead

Review

Summary

Section 8: Conclusion

Summary

Course Contributors

Resources

References

Congratulations!

Exam and BrainSparks

Staff Writer: Jennifer Moore, RN-BC, DNS-CT, CDP, WCC
Jennifer Moore, RN-BC, DNS-CT, CDP, WCC started working in the senior care industry in 2000. She is a certified Gerontological Nurse, a Director of Nursing Services – Certified, a Certified Dementia Practitioner, and Wound Care Certified. She has held positions including MDS Coordinator, Director of Nursing, Medicare Nurse Coordinator, Nurse Consultant, Area Manager, and Director of Quality Assurance. Her overall responsibility within each of these positions was to ensure residents received the highest quality of care. This included active participation in quality improvement initiatives, review of clinical records to identify areas of weakness, corroboration with the medical director to institute policies and procedures for resident care, and staff education/training. Additionally, she was responsible for maintaining an effective compliance program under a Quality of Care Corporate Integrity Agreement with the Office of Inspector General for a period of five years. She currently serves as the manager of curriculum design for post-acute care for Relias. Within this position, her responsibility is to oversee the development of online training modules for the post-acute care industry. She has served as the subject matter expert for courses on re-hospitalization, clinical skill reviews, and various OSHA and regulatory compliance topics. In addition, she has presented at various state conferences on mandatory compliance, quality assessment and assurance (QA&A), and quality assurance and performance improvement (QAPI). Disclosure: Jennifer Moore, RN-BC, DNS-CT, CDP, WCC has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Instructor: Angela Giles, DBH, LCSW
Angela Giles, DBH, LCSW, is a Faculty Associate in the Doctor of Behavioral Health Program in the College of Health Solutions at Arizona State University. She is also a Licensed Clinical Social Worker for the Veterans Health Administration (VHA). She received a Doctor of Behavioral Health degree from Arizona State University. She also received a Masters of Social Work degree from Virginia Commonwealth University, in Richmond, Virginia. Dr. Giles has nearly 20 years of experience in the fields of integrated behavioral health, juvenile justice, inpatient and outpatient mental health. In 2007, she helped launch the Primary Care Mental Health Integration program. She has been involved in cutting edge VA National initiatives in the field of behavioral health. Dr. Giles was featured on the Public Health Minute, a radio show which is on 10 public radio stations, including National Public Radio (NPR). The Public Health Minute reaches 2.5 million listeners nationwide each week. Disclosure: Angela Giles, DBH, LCSW has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Staff Writer: Joseph Murphy, Ph.D.
Dr. Joseph Murphy, Ph.D. is a Clinical and Research Psychologist who has extensive clinical and administrative expertise working in the field of Behavioral healthcare at the county and state levels in California, Maryland, Pennsylvania and North Carolina. He has served as a Federal contractor in Behavioral Health. His work supported research at the National Institutes of Health, Bethesda, the Military Operational Medicine Psychological Research Program at Ft. Detrick, and the Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury, Silver Spring, MD. For nine years he was the Director of State Operated Mental Health programs for At-Risk youth in Butner, North Carolina. He developed a number of webinars and a Peer Training course in Older Adult Behavioral Health Literacy for the Pennsylvania Department of Public Welfare, and National Libraries of Medicine. He served as Director of a Wellness and Recovery program in Gaithersburg, MD. Disclosure: Joseph Murphy, Ph.D. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: entry level Alcohol and Drug Counselors; entry level Marriage and Family Therapists; entry level Professional Counselors; entry level Psychologists; entry level Social Workers; Nurses; in the following settings: Health and Human Services.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Accommodations
If you require special accommodations to complete this module, please contact Relias Customer Support here.