Crisis Management

 

Professionals responding to individuals who are experiencing a crisis are often challenged by the unpredictable moods; escalating, high-risk behaviors; and deep despair presented by their clients. Without a good framework for understanding crisis dynamics, and an understanding of the essential elements of effective crisis management, serious symptoms might be left unaddressed, exacerbating the crisis. This results in an extremely stressful and high-risk situation for both the client and the professional.

This course provides key training for licensed behavioral health professionals on how to recognize when a person is in crisis. You will learn how to effectively help people return to their pre-crisis level of functioning through the use of a task-based model of crisis management. Specific interventions will be described that you can use to stabilize clients who may be impacted by an isolated crisis, as well as those challenged with multiple crises. You will learn how to create a crisis prevention plan, along with how to use it with clients in a variety of settings. Further, you will explore how to handle situations with individuals who experience recurring crises, those who are hostile and aggressive, and people with substance use disorders.

Note: While assessing for safety risks is one component of crisis management addressed in this course, it is beyond the scope of the course to provide comprehensive training on how to manage suicidal or homicidal emergencies. Clinicians are advised to seek additional training in these areas. This course also assumes the learner has a clinical background and foundational knowledge relevant to the content as it is targeted to licensed clinicians.



$15.00

Hours: 1.75
REL-HHS-0-CM-V2

Certificates

Certificates provided by accrediting body (26 Match)

California Board of Registered Nursing

1.75 HOURS


Provider approved by the California Board of Registered Nursing, CEP# 13791

Nurses will receive 1.75 contact hours for participating in this course.

District of Columbia Board of Nursing

1.7 HOURS


DC-RN -- District of Columbia Board of Nursing Approved Continuing Education program (CE Provider #50-290).

Nurses will receive 1.70 contact hours for participating in this course.

Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling

1.75 HOURS


Provider #50-290 This activity is approved for 1.75 contact hours.

Florida Board of Nursing CE

1.5 HOURS


Florida Board of Nursing CE Provider #: 50-290

Nurses will receive 1.50 contact hours for participating in this course.

American Nurses Credentialing Center

1.75 HOURS


Relias, LLC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Nurses will receive 1.75 contact hours for participating in this course.

Florida Board of Psychology

1.7 HOURS


Georgia Board of Nursing

1.75 HOURS


Georgia Board of Nursing CE Provider #: 50-290

Nurses will receive 1.75 contact hours for participating in this course.

South Carolina Board of Nursing

1.75 HOURS


This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CE provider #50-290) CE Broker Course # 20-[Custom_Code]

American Psychological Association

1.75 HOURS


Relias, LLC is approved by the American Psychological Association to sponsor continuing education for psychologists. Relias, LLC maintains responsibility for this program and its content. This activity is approved for 1.75 contact hours.

Illinois Professional Counselor/Clinical Counselor

1.75 HOURS


This activity is approved for 1.75 contact hours.

National Board for Certified Counselors

1.75 HOURS







Relias, LLC has been approved by NBCC as an Approved Continuing Education Provider, ACEP No.6110. Programs that do not qualify for NBCC credit are clearly identified. Relias , LLC is solely responsible for all aspects of the programs. This activity is approved for 1.75 contact hours

Texas State Board of Professional Counselors

1.75 HOURS


This activity is approved for 1.75 contact hours.

Texas State Board of Examiners of Marriage and Family Therapists

1.75 HOURS


This activity is approved for 1.75 contact hours.

Association of Social Work Boards

1.75 HOURS


Relias, LLC, #1273, is approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB) www.aswb.org, through the Approved Continuing Education (ACE) program. Relias, LLC maintains responsibility for the program. ASWB Approval Period: 2/10/2018-2/10/2021. Social workers should contact their regulatory board to determine course approval for continuing education credits.

Course Delivery Format: Asynchronous Distance Learning-interaction includes quizzes with questions and answers, posttests. This module is Text-based.

Social workers participating in this course will receive 1.75 Clinical continuing education clock hours.

New York State Education Department, Office of the Professions, Division of Professional Licensing Services, Social Work Unit

1.75 HOURS


Relias, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0009.

Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of licensed master social work and licensed clinical social work in New York. As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice for an LMSW and LCSW. A licensee who practices beyond the authorized scope of practice could be charged with unprofessional conduct under the Education Law and Regents Rules.

As a provider of online, asynchronous education, some courses offered by Relias Learning are considered “self-study” under section 74.10(c)(2)(ii)(b)(4) of the Commissioner’s Regulations. The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months.

Social workers will receive 1.75 continuing education hours for participating in this course. This activity is approved for 1.75 contact hours.

Illinois, Department of Financial and Professional Regulation, Marriage and Family Therapist Continuing Education Sponsor

1.75 HOURS


This activity is approved for 1.75 contact hours.

New York State Education Department, Office of the Professions, State Board for Mental Health Practitioners, Mental Health Counselors (MHC)

1.75 HOURS


Relias, LLC, is recognized by New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0011

As a provider of online, asynchronous education, some courses offered by Relias, LLC are considered "self-study". The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months.

This activity is approved for 1.75 contact hours.

New York State Education Department, Office of the Professions, State Board for Mental Health Practitioners, Marriage and Family Therapists (MFT)

1.75 HOURS


Relias, LLC, is recognized by New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for Licensed Marriage and Family Therapists. #MFT-0009

As a provider of online, asynchronous education, some courses offered by Relias are considered "self-study". The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months.

This activity is approved for 1.75 contact hours.

NAADAC, The Association for Addiction Professionals

1.75 HOURS


This course has been approved by Relias LLC, as a NAADAC Approved Education Provider, for 1.75 CE. NAADAC Provider #86124, Relias, LLC is responsible for all
aspects of their programming.

Ohio Marriage and Family Therapist Board

1.75 HOURS


Provider # RTX050401 290
This activity is approved for 1.75 contact hours.

Ohio Professional Counselor Board

1.75 HOURS


Provider # RCX100502 290
This activity is approved for 1.75 contact hours.

National Academy of Certified Care Managers

1.75 HOURS



Relias,LLC is approved by the National Academy of Certified Care Managers (NACCM) as a continuing education provider, #18-502RA.

This activity approved for 1.75 CMC contact hours

Massachusetts Association for Marriage & Family Therapy

1.5 HOURS


This activity is approved for 1.50 contact hours.

Montana Board of Behavioral Health

1.75 HOURS


This activity is approved for 1.75 contact hours.

Illinois Alcohol and Drug Abuse Professional Certification Association

1.75 HOURS


Categories Counselor II, Preventionist II, CARS II, CODP I or II, PCGC II, CCJP II, CRSS I or II, CPRS I or II, MAATP II, NCRS II, CFPP II, CVSS II
This activity is approved for 1.75 contact hours.

West Virginia Board of Registered Nursing

1.75 HOURS


Course Details

Course Code: REL-HHS-0-CM-V2
Hours: 1.75
Type: Online Course
Content Expiration Date: 4/30/2021
Learning Objectives:
Define what constitutes a crisis and explain how to recognize when a person is in crisis.
Explain the major elements of effective crisis management.
Apply crisis management techniques to help a person return to their pre-crisis level of functioning.
Explain the process of developing crisis management plans and what details these plans should include.
List ways that approaches for managing crises may be adapted with special populations, including those who experience frequent crises or who have a substance use disorder.

Outline:

Section 1: Introduction



A.     About This Course



B.     Learning Objectives



Section 2: Recognizing a Crisis




  1. Meet Tito and Patrick

  2. What Is a Crisis?

  3. How Does a Crisis Develop?

  4. Types of Precipitating Events

  5. How Serious Is the Crisis?

  6. When Is a Crisis an Emergency?

  7. Crisis as a Process

  8. Review

  9. Summary



Section 3: Elements of Effective Crisis Management




  1. What Are the Goals of Crisis Intervention?

  2. General Response Guidelines

  3. Task-Based Crisis Management

  4. Overview of Continuous Tasks

  5. Continuous Tasks: Assessment

  6. Continuous Tasks: Safety

  7. Continuous Tasks: Support

  8. Overview of Focused Tasks

  9. Focused Tasks: Make Contact

  10. Focused Tasks: Re-establish Control

  11. Focused Tasks: Define the Crisis or Problem

  12. Focused Tasks: Follow Up

  13. Putting It All Together

  14. Summary



Section 4: Specific Crisis Management Techniques




  1. Validating

  2. Examples of Validation

  3. The Basic Verbal De-escalation Loop

  4. Elements of Effective Verbal De-escalation

  5. Grounding

  6. Self-Regulation

  7. Highlighting Successes

  8. Improving Problem-Solving Skills

  9. Review

  10. Summary



Section 5: Developing Crisis Management Plans




  1. Safety First

  2. What Is a Crisis Management Plan?

  3. Elements of a Crisis Intervention Plan

  4. What a Crisis Intervention Plan Is Not

  5. Review: Normand’s Crisis Management Plan

  6. Summary



Section 6: Crisis Prevention Strategies for Special Circumstances




  1. Tools for People Who Experience Frequent Crises

  2. Longer-Term Approaches for Preventing Recurring Crises

  3. Crisis Management for Escalated or Hostile People

  4. A Note on Medication and Restraints

  5. Clients in Recovery

  6. Managing a Crisis When Active Substance Use is Involved

  7. Review

  8. Summary



Section 7: Conclusion




  1. Summary

  2. Course Contributors

  3. Resources

  4. Verbal De-escalation

  5. References

  6. Congratulations!

  7. Exam


BrainSparks

Instructor: Monique Kahn, Psy.D.
Monique Kahn, Psy.D. received her doctoral degree in Clinical Psychology from Nova Southeastern University in Florida. She completed a pre-doctoral internship at Spokane Mental Health in Washington, which included specialty rotations in behavioral medicine and time-limited psychotherapies. She is licensed as a psychologist in Maine, where she was in private practice for 14 years, providing services to adult clients with varied presenting issues, but with particular emphasis on the treatment of anxiety disorders, the relationship between psychosocial stress and illness, insomnia, and coping with chronic illness. She has taught in the undergraduate psychology program at Husson University in Maine. In addition, she has worked as a content writer and psychology subject matter expert for several major educational publishing firms. She joined Relias as a clinical content writer and subject matter expert in 2016. Disclosure: Monique Kahn, Psy.D. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Expert Reviewer: Kathryn Falbo-Woodson, MSW, LCSWA
Kathryn Falbo-Woodson, MSW, LCSWA, is a systemic therapist with 17 years of professional experience, including 11 years in leadership. Her background includes training, community and resource development, advocacy, case management, and psychotherapy. She is a Master Trainer for QPR (Question, Persuade, Refer) and a former certified instructor for Mental Health First Aid. Kathryn is certified to train audiences in Talk Saves Lives and More Than Sad, and provides instruction about suicide risk during Crisis Intervention Team training (CIT) to law enforcement audiences. She has led and participated in various mental health and suicide prevention initiatives, including the development of the NC Mental Health First Aid program and the creation of the first-ever online suicide prevention curriculum for NC's Department of Public Instruction. Kathryn serves as president of the board of directors with the NC Chapter of the American Foundation for Suicide Prevention, co-chairing the public policy committee, and leading local efforts to raise awareness and funding for suicide prevention through the Charlotte Out of the Darkness Walk (NC's largest event dedicated to saving lives and bringing hope to those affected by suicide). She serves on a leadership team implementing Zero Suicide for Carolinas HealthCare System in Charlotte, NC, the largest healthcare system in the Southeast. She works as a clinical social worker and psychotherapist at Levine Cancer Institute, the world's only outpatient cancer center with Planetree designation. Disclosure: Kathryn Falbo-Woodson, MSW, LCSWA has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: entry level Case Managers; entry level Psychologists; intermediate level Alcohol and Drug Counselors; intermediate level Marriage and Family Therapists; intermediate level Nurses; intermediate level Professional Counselors; intermediate level Social Workers; in the following settings: Health and Human Services.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Accommodations
If you require special accommodations to complete this module, please contact Relias Customer Support here.