This activity is approved for 2.75 contact hours.
This activity is approved for 2.75 STC credit hours.
Case Management in Community Corrections
Section 1: Introduction
About This Course
Section 2: Purpose and Common Tasks Related to Case Management
Tasks of Case Management
Agency Expectations for Case Management
Section 3: Importance of Supervision Style and Officers’ Role
Characteristics of an Effective Supervision Officer
Considerations for Case Management
Supervisee and Officer Relationship
How to Build Rapport
Section 4: Strategies for Effective Case Management
Strategies for Effective Case Management
Recognize Change Isn’t Always Easy
Collaborate with Providers
Make Contacts Count
Monitor the Case or Supervision Plan
Get the Supervisee Involved
Deal with Obstacles
Use Graduated Responses
Manage the Unexpected
Section 5: Documenting a Case
What Makes a Good Case Note?
Types of Reports
Tips for Effective Documentation
Use Good Report Writing Skills
Rely on Facts versus Opinions
Section 6: Conclusion
Mrs. Cobb is a Lead SME Writer/Trainer at Relias. Her primary writing responsibilities are in the Health and Human Services vertical, in the content areas of public safety and behavioral health. Mrs. Cobb is also the onboarding trainer for new Relias staff joining the Content Department. Mrs. Cobb has a Bachelor of Science Degree in Correctional and Juvenile Justice Studies and a Master of Science Degree in Criminal Justice. She has over 24 years of experience working in criminal and juvenile justice. Her work includes direct service, research, and training and technical assistance. She was the statewide evaluator for the Commonwealth of Kentucky for adult, juvenile, and family drug courts; a Research Associate for the American Probation & Parole Association providing training and technical assistance to Native American Nations/Alaska Native Villages on systemic criminal and juvenile justice initiatives; and a Research Administrator for the University of Kentucky. Disclosure: Kimberly Cobb, MS has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.Expert Reviewer: Carl Wicklund
Mr. Wicklund has over 48 years of experience in the corrections and human services field. He is currently a Senior Advisor with the Traffic Injury Research Foundation ‐ USA. He recently served as the Community Justice Division Director for VOA in Minnesota. He was the Executive Director of the American Probation and Parole Association for over 19 years. Where he administered well over 100 grants and training and technical assistance projects, research and information clearinghouse services related to pretrial, probation, parole, and services for victims of crime. He oversaw numerous face-to-face training programs as well as the development and delivery of distance learning endeavors.
He served as the director of a three-county adult and juvenile probation and parole department as well as developed and managed a variety of community-based, private sector programs for juveniles and adults involved with the justice or social services systems. He has served or is serving on numerous locally, nationally, and internationally oriented advisory groups that include representatives from various criminal and juvenile justice organizations and agencies. He was the vice-chair for 8 years of the Global Justice Information Sharing Initiative advisory committee (a committee consisting of 35 national organizations) which advises the U.S. Attorney General on cross-domain information sharing (also chaired the Privacy Committee for several years) and was a member of the Criminal Justice Information System Advisory Policy Board which advises the Director of the Federal Bureau of Investigation. He was also a volunteer counselor at the Minneapolis Sexual Assault Crisis Center.
He received the first annual Minnesota Citizens Council on Crime and Justice ‐ Gisela Konopka Award in 1984 for humane and creative treatment of juvenile delinquents, the 2001 Florida Community Corrections Association's Life Time Achievement Award, the first annual U.S. Congressional Crime Victims' Rights Caucus Allied Professional Award in 2006, the 2007 Justice Leadership Award from Family Justice (NY) and in 2015 a Justice Leadership Award from the US Department of Justice.Disclosure: Carl Wicklund has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.