Case Management in Community Corrections

Case Management in Community Corrections 

Managing individuals on community supervision is not limited to assuring their compliance with court-ordered conditions. Enhancing long-term safety objectives also requires that community supervision officers help guide supervisees in efforts to change their behavior and reduce recidivism. After initial risk and needs assessment, community supervision officers should develop an individualized case plan that outlines objectives and actions that supervisees need to achieve to comply with conditions and behavioral-change goals. Once developed, the case plan serves as the basis for managing and monitoring a supervisee's risk and needs throughout the supervision period. This course focuses on the part of case management that occurs after the initial case plan is developed with an individual on supervision. Community supervision officers will learn tasks and strategies they can apply in the ongoing case management of individuals on their caseload to promote compliance and reductions in recidivism.


Hours: 2.75


Certificates provided by accrediting body (2 Match)

American Probation and Parole Association

2.75 HOURS

This activity is approved for 2.75 contact hours.

California Board of State and Community Corrections

2.75 HOURS

This activity is approved for 2.75 STC credit hours.

Course Details

Course Code: REL-PS-0-CMCC
Hours: 2.75
Type: Online Course
Content Expiration Date: 7/31/2024
Learning Objectives:
Define case management and list 8 tasks associated with case management.
Describe the effect of supervision style on effective case management and 4 characteristics of an effective community supervision officer.
List up to 7 strategies for effective case management.
Identify 4 characteristics of a good case note and list 3 tips for effectively documenting a case.

Case Management in Community Corrections

Section 1: Introduction

About This Course

Learning Objectives

Section 2: Purpose and Common Tasks Related to Case Management

Case Management

Tasks of Case Management

Agency Expectations for Case Management



Section 3: Importance of Supervision Style and Officers’ Role

Characteristics of an Effective Supervision Officer

Considerations for Case Management

Supervision Style

Knowledge Check

Supervisee and Officer Relationship

How to Build Rapport



Section 4: Strategies for Effective Case Management

Strategies for Effective Case Management

Recognize Change Isn’t Always Easy

Collaborate with Providers

Make Contacts Count

Monitor the Case or Supervision Plan

Get the Supervisee Involved

Deal with Obstacles

Use Graduated Responses

Manage the Unexpected



Section 5: Documenting a Case

Case Documentation

What Makes a Good Case Note?

Types of Reports

Tips for Effective Documentation

Use Good Report Writing Skills

Rely on Facts versus Opinions

Verify Information



Section 6: Conclusion


Course Contributors




Staff Writer: Kimberly Cobb, MS
Mrs. Cobb is a Lead SME Writer/Trainer at Relias. Her primary writing responsibilities are in the Health and Human Services vertical, in the content areas of public safety and behavioral health. Mrs. Cobb is also the onboarding trainer for new Relias staff joining the Content Department. Mrs. Cobb has a Bachelor of Science Degree in Correctional and Juvenile Justice Studies and a Master of Science Degree in Criminal Justice. She has over 24 years of experience working in criminal and juvenile justice. Her work includes direct service, research, and training and technical assistance. She was the statewide evaluator for the Commonwealth of Kentucky for adult, juvenile, and family drug courts; a Research Associate for the American Probation & Parole Association providing training and technical assistance to Native American Nations/Alaska Native Villages on systemic criminal and juvenile justice initiatives; and a Research Administrator for the University of Kentucky. Disclosure: Kimberly Cobb, MS has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Expert Reviewer: Carl Wicklund
Mr. Wicklund has over 48 years of experience in the corrections and human services field. He is currently a Senior Advisor with the Traffic Injury Research Foundation ‐ USA. He recently served as the Community Justice Division Director for VOA in Minnesota. He was the Executive Director of the American Probation and Parole Association for over 19 years. Where he administered well over 100 grants and training and technical assistance projects, research and information clearinghouse services related to pretrial, probation, parole, and services for victims of crime. He oversaw numerous face-to-face training programs as well as the development and delivery of distance learning endeavors.

He served as the director of a three-county adult and juvenile probation and parole department as well as developed and managed a variety of community-based, private sector programs for juveniles and adults involved with the justice or social services systems. He has served or is serving on numerous locally, nationally, and internationally oriented advisory groups that include representatives from various criminal and juvenile justice organizations and agencies. He was the vice-chair for 8 years of the Global Justice Information Sharing Initiative advisory committee (a committee consisting of 35 national organizations) which advises the U.S. Attorney General on cross-domain information sharing (also chaired the Privacy Committee for several years) and was a member of the Criminal Justice Information System Advisory Policy Board which advises the Director of the Federal Bureau of Investigation. He was also a volunteer counselor at the Minneapolis Sexual Assault Crisis Center.

He received the first annual Minnesota Citizens Council on Crime and Justice ‐ Gisela Konopka Award in 1984 for humane and creative treatment of juvenile delinquents, the 2001 Florida Community Corrections Association's Life Time Achievement Award, the first annual U.S. Congressional Crime Victims' Rights Caucus Allied Professional Award in 2006, the 2007 Justice Leadership Award from Family Justice (NY) and in 2015 a Justice Leadership Award from the US Department of Justice.

Disclosure: Carl Wicklund has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Correctional Officers; in the following settings: Adult Corrections.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.