Sometimes, in spite of everyone's best efforts, negative behavior can escalate to a point of crisis, and nobody wants the crisis to be over more than the person who is having it. This course will help identify staff communication strategies that continuing to show respect and support for people with disabilities while working toward de-escalation of the negative behavior.
Section 1: Introduction A. About his Course B. Learning Objectives Section 2: When Behavior Escalates to a Crisis A. Communication Skills B. Personal space C. Body Language D. What Is Being Communicated E. Arrange the Environment F. Re-Direction and Positive Feedback G. Showing Respect H. Review I. Summary Section 3: Teamwork and Planning A. Working as a Team B. Interventions: Least Restrictive and Incremental Steps C. The Plan D. The ABC of a Crisis E. Monitoring Clients Status F. Assessing Intent and Dangerousness G. Protections and the Use of Restraints H. Review I. Summary Section 4: Crisis Follow-up A. Reviewing the Crisis: Debriefing Individual and Self B. Team Follow Up C. Documentation D. Review E. Summary Section 5: Conclusion A. Summary B. Course Contributors C. Resources D. References E. Congratulations F. Exam G. BrainSparks
Nellie Galindo received her Masters of Social Work and Masters of Science in Public Health from the University of North Carolina at Chapel Hill. She has worked with individuals with disabilities in several different settings, including working as a direct service provider for individuals with mental illness and leading a youth program for young adults with disabilities. She has facilitated and created trainings for individuals with intellectual and developmental disabilities in the areas of self-advocacy, healthy relationships, sexual health education, and violence and abuse prevention. Mrs. Galindo has worked in state government assisting individuals with disabilities obtain accessible health information in their communities, as well as utilizing the Americans with Disabilities Act to ensure equal access to healthcare services. Disclosure: Nellie Galindo, MSW, MSPH has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.Instructor: David Morstad, M.Ed.
David Morstad, M.Ed., has served as a Corporate Director of Training, VP/Communications, and is a veteran of nearly forty years in the human services field. He is a Fellow of the American Association on Intellectual and Developmental Disabilities and a sought-after writer and speaker on issues of leadership in the disability field. Disclosure: David Morstad, M.Ed. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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