Protective Intervention-Early Crisis Intervention

Protective Intervention-Early Crisis Intervention 

Sometimes, in spite of everyone's best efforts, negative behavior can escalate to a point of crisis, and nobody wants the crisis to be over more than the person who is having it. This course will help identify staff communication strategies that continuing to show respect and support for people with disabilities while working toward de-escalation of the negative behavior.


Hours: 1.50


Certificates provided by accrediting body (0 Match)

Course Details

Course Code: REL-CV-0-EUT5
Hours: 1.5
Type: Online Course
Content Expiration Date: 12/31/2023
Learning Objectives:
Describe typical body posture, gestures, and proximity that are often viewed as non-threatening by another person.
Describe how language, voice tone, and volume may help influence and de-escalate a difficult behavior situation.
List examples of some verbal responses to an individual whose behavior appears to be escalating toward a crisis.
List reasons why staff communication and documentation are critical in moderating and preventing behavior crises.

Section 1: Introduction A. About his Course B. Learning Objectives Section 2: When Behavior Escalates to a Crisis A. Communication Skills B. Personal space C. Body Language D. What Is Being Communicated E. Arrange the Environment F. Re-Direction and Positive Feedback G. Showing Respect H. Review I. Summary Section 3: Teamwork and Planning A. Working as a Team B. Interventions: Least Restrictive and Incremental Steps C. The Plan D. The ABC of a Crisis E. Monitoring Clients Status F. Assessing Intent and Dangerousness G. Protections and the Use of Restraints H. Review I. Summary Section 4: Crisis Follow-up A. Reviewing the Crisis: Debriefing Individual and Self B. Team Follow Up C. Documentation D. Review E. Summary Section 5: Conclusion A. Summary B. Course Contributors C. Resources D. References E. Congratulations F. Exam G. BrainSparks

Instructor: Nellie Galindo, MSW, MSPH
Nellie Galindo received her Masters of Social Work and Masters of Science in Public Health from the University of North Carolina at Chapel Hill. She has worked with individuals with disabilities in several different settings, including working as a direct service provider for individuals with mental illness and leading a youth program for young adults with disabilities. She has facilitated and created trainings for individuals with intellectual and developmental disabilities in the areas of self-advocacy, healthy relationships, sexual health education, and violence and abuse prevention. Mrs. Galindo has worked in state government assisting individuals with disabilities obtain accessible health information in their communities, as well as utilizing the Americans with Disabilities Act to ensure equal access to healthcare services. Disclosure: Nellie Galindo, MSW, MSPH has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Instructor: David Morstad, M.Ed.
David Morstad, M.Ed., has served as a Corporate Director of Training, VP/Communications, and is a veteran of nearly forty years in the human services field. He is a Fellow of the American Association on Intellectual and Developmental Disabilities and a sought-after writer and speaker on issues of leadership in the disability field. Disclosure: David Morstad, M.Ed. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: General Staff; in the following settings: Intellectual Developmental Disabilities.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.