The goal of this course is to train staff in protective measures to ensure best practice when building safe relationships with those we serve in home, community, or residential settings. People express the stress and frustration they are feeling in many ways. Some may be healthy and productive, while others may be a release of stress that is hurtful or even dangerous. Because these responses exist on a spectrum, it is healthy for healthcare staff to recognize signs that a behavior is escalating and take appropriate action. This course is intended to highlight some of the signs of escalating behavior and present some strategies for teaching more positive coping methods.
Section 1: Introduction A. About his Course B. Learning Objectives Section 2: Factors That Can Escalate Aggression A. Environmental factors B. Personal and medical factors C. Organizational factors such as policies and structure D. Social factors E. Boredom F. The actions of staff G. Review H. Summary Section 3: Protective Factors A. The Concept of Resilience B. What are protective factors? C. Nurturing protective factors D. Review E. Summary Section 4: Signs of Escalating Behavior A. Physical appearance B. Speech C. Body language D. Destructive behavior E. The importance of documentation F. Review G. Summary Section 5: Conclusion A. Summary B. Course Contributors C. Resources D. References E. Congratulations F. Exam
Nellie Galindo received her Masters of Social Work and Masters of Science in Public Health from the University of North Carolina at Chapel Hill. She has worked with individuals with disabilities in several different settings, including working as a direct service provider for individuals with mental illness and leading a youth program for young adults with disabilities. She has facilitated and created trainings for individuals with intellectual and developmental disabilities in the areas of self-advocacy, healthy relationships, sexual health education, and violence and abuse prevention. Mrs. Galindo has worked in state government assisting individuals with disabilities obtain accessible health information in their communities, as well as utilizing the Americans with Disabilities Act to ensure equal access to healthcare services. Disclosure: Nellie Galindo, MSW, MSPH has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.Instructor: David Morstad, M.Ed.
David Morstad, M.Ed., has served as a Corporate Director of Training, VP/Communications, and is a veteran of nearly forty years in the human services field. He is a Fellow of the American Association on Intellectual and Developmental Disabilities and a sought-after writer and speaker on issues of leadership in the disability field. Disclosure: David Morstad, M.Ed. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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