The goal of this course is to train staff in protective measures to insure best practice when building safe relationships with those we serve in home, community, or residential settings. An important goal is to do this while reducing or preventing the use of restraints, seclusion, or isolation time out. You are the key to achieving these goals. It is important that everyone caring for, treating, and supporting people with health needs, knows how to communicate in a way that fosters positive relationships, treat others with respect, and handle themselves appropriately in stressful situations. Over the course of your work with people, you will be asked to wear many hats, –such as teacher, counselor, coach, nurse, sounding board, and role model. This course will assist you in developing the attitudes and skills needed to provide quality care.
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Why Do People Do What They Do? A. Understanding Behavior B. Think About It C. What You Do Affects Others D. Review E. Summary Section 3: What Do You Know About Yourself? A. Beliefs and Feelings B. Health C. Stress D. Burnout E. Take Care of Yourself F. Prejudice and Stereotypes G. Review H. Summary Section 4: What Do You Know About Others? A. How do you know about others? B. People First C. Getting to Know a Person with a Disability D. Health E. Reactions to Disability F. No Connections G. Cultural Differences H. Stress I. Try It J. Anger and Hostility K. Getting to Know the People You Serve L. Review M. Summary Section 5: Conclusion A. Summary B. Course Contributors C. Resources D. References E. Congratulations! F. Exam G. BrainSparks
Nellie Galindo received her Masters of Social Work and Masters of Science in Public Health from the University of North Carolina at Chapel Hill. She has worked with individuals with disabilities in several different settings, including working as a direct service provider for individuals with mental illness and leading a youth program for young adults with disabilities. She has facilitated and created trainings for individuals with intellectual and developmental disabilities in the areas of self-advocacy, healthy relationships, sexual health education, and violence and abuse prevention. Mrs. Galindo has worked in state government assisting individuals with disabilities obtain accessible health information in their communities, as well as utilizing the Americans with Disabilities Act to ensure equal access to healthcare services. Disclosure: Nellie Galindo, MSW, MSPH has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.Staff Writer: Rebecca Smallwood, MBA, RN
Instructor: David Morstad, M.Ed.
Rebecca Smallwood, MBA, RN, has experience across multiple healthcare settings including: rural and urban acute care hospitals, public health, ambulatory surgery, higher education, and commercial healthcare learning organizations. Her roles have included: medical/surgical, ED, and OR Staff and Charge Nurse; Director of School Health Services/School Nurse; Public Health Epidemiology and Bioterrorism Preparedness Specialist; Infection Control Practitioner; Quality Management Specialist; Organizational Development Specialist and Educator. Prior to joining Relias as an acute care SME Writer in 2017 and Curriculum Designer in 2021, she provided consultation to Swank Healthcare and was the Director of Education Services for Health.edu, a division of Texas Tech University Health Sciences Center. Rebecca earned a diploma in nursing from Methodist Hospital School of Nursing in Lubbock, Texas in 1989 and an MBA from Wayland Baptist University in 2010 with an emphasis in healthcare administration.Disclosure: Rebecca Smallwood, MBA, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
David Morstad, M.Ed., has served as a Corporate Director of Training, VP/Communications, and is a veteran of nearly forty years in the human services field. He is a Fellow of the American Association on Intellectual and Developmental Disabilities and a sought-after writer and speaker on issues of leadership in the disability field. Disclosure: David Morstad, M.Ed. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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