Protective Intervention- Understanding Client's Behavior

Protective Intervention- Understanding Client's Behavior 

The goal of this course is to train staff in protective measures to insure best practice when building safe relationships with those we serve in home, community, or residential settings. An important goal is to do this while reducing or preventing the use of restraints, seclusion, or isolation time out. You are the key to achieving these goals. It is important that everyone caring for, treating, and supporting people with health needs, knows how to communicate in a way that fosters positive relationships, treat others with respect, and handle themselves appropriately in stressful situations. Over the course of your work with people, you will be asked to wear many hats, –such as teacher, counselor, coach, nurse, sounding board, and role model. This course will assist you in developing the attitudes and skills needed to provide quality care.


Hours: 1.25


Certificates provided by accrediting body (0 Match)

Course Details

Course Code: REL-CV-0-EUT1
Hours: 1.25
Type: Online Course
Content Expiration Date: 12/31/2023
Learning Objectives:
Discuss factors that influence an individual’s behavior.
Describe ways aggression or anger can be interpreted as a natural, emotional response.
List ways emotions, beliefs, and experiences may contribute to challenging behavior in persons with intellectual, developmental, and mental health disorders.

Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Why Do People Do What They Do? A. Understanding Behavior B. Think About It C. What You Do Affects Others D. Review E. Summary Section 3: What Do You Know About Yourself? A. Beliefs and Feelings B. Health C. Stress D. Burnout E. Take Care of Yourself F. Prejudice and Stereotypes G. Review H. Summary Section 4: What Do You Know About Others? A. How do you know about others? B. People First C. Getting to Know a Person with a Disability D. Health E. Reactions to Disability F. No Connections G. Cultural Differences H. Stress I. Try It J. Anger and Hostility K. Getting to Know the People You Serve L. Review M. Summary Section 5: Conclusion A. Summary B. Course Contributors C. Resources D. References E. Congratulations! F. Exam G. BrainSparks

Staff Writer: Nellie Galindo, MSW, MSPH
Nellie Galindo received her Masters of Social Work and Masters of Science in Public Health from the University of North Carolina at Chapel Hill. She has worked with individuals with disabilities in several different settings, including working as a direct service provider for individuals with mental illness and leading a youth program for young adults with disabilities. She has facilitated and created trainings for individuals with intellectual and developmental disabilities in the areas of self-advocacy, healthy relationships, sexual health education, and violence and abuse prevention. Mrs. Galindo has worked in state government assisting individuals with disabilities obtain accessible health information in their communities, as well as utilizing the Americans with Disabilities Act to ensure equal access to healthcare services. Disclosure: Nellie Galindo, MSW, MSPH has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Staff Writer: Rebecca Smallwood, MBA, RN
Rebecca Smallwood, MBA, RN, has extensive experience across a wide spectrum of healthcare settings including: rural and urban acute care hospitals, public health, ambulatory surgery, higher education, and commercial healthcare learning organizations. Her roles have included: medical/surgical, ED, and OR staff and charge nurse; Director of School Health Services/school nurse; Public Health Epidemiology and Bioterrorism Preparedness Specialist; Infection control practitioner; Quality Management Specialist; Organizational Development Specialist; and Educator. Prior to joining Relias as a SME writer, she provided healthcare learning and development consultation to Swank Healthcare and was the Director of Education Services for, a division of Texas Tech University Health Sciences Center. Rebecca earned a diploma in nursing from Methodist Hospital School of Nursing in Lubbock, Texas and an MBA from Wayland Baptist University.  Disclosure: Rebecca Smallwood, MBA, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Instructor: David Morstad, M.Ed.
David Morstad, M.Ed., has served as a Corporate Director of Training, VP/Communications, and is a veteran of nearly forty years in the human services field. He is a Fellow of the American Association on Intellectual and Developmental Disabilities and a sought-after writer and speaker on issues of leadership in the disability field. Disclosure: David Morstad, M.Ed. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: General Staff; in the following settings: Intellectual Developmental Disabilities.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.