Conflict Management for Direct Supports Staff in IDD

 

The ability to communicate well and handle situations of conflict are essential for direct support professionals (DSPs). This course provides guidance on ways to help manage and resolve conflict. You will learn about effective communication and common problems that can arise in communication that might result in conflict. You will then learn about what causes conflict and how different people respond to managing conflict using distinct styles. You will also learn specific skills and methods for managing and resolving conflict.

$15.00

Hours: 1.00
REL-IDD-0-DSPCCMS-3

Certificates

Certificates provided by accrediting body (3 Match)

National Alliance for Direct Support Professionals

1.0 HOURS


This activity is approved for 1.00 contact hours.

Washington State Department of Social and Health Services (ALL Direct Care Workers)

1.0 HOURS


Relias Learning, LLC is approved as a Curriculum Developer by the Washington State Department of Social and Health Services. This activity is approved for 1.00 contact hours for all WA State Direct Care Workers. Training Provider Code: WA0624. CE Approval Code: CO1832323

Non-Licensed Direct Care (DSP, HHA, CNA, DCW, PCA, IHA, NA)

1.0 HOURS


Course Details

Course Code: REL-IDD-0-DSPCCMS-3
Hours: 1
Type: Online Course
Content Expiration Date: 9/30/2023
Learning Objectives:
Describe elements of effective communication and problems that can arise in communication.
Identify causes of conflict and common styles of conflict management.
Describe methods for managing and resolving conflict.

Outline:
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Effective Communication A. A Tense Meeting B. Communication and Conflict C. The Cycle of Communication D. Communication Problems E. Nonverbal Communication F. Active Listening G. Supporting Communication for Speech Disabilities H. Review I. Summary Section 3: Conflict Management A. An Explosive Argument B. What Causes Conflict? C. Responding to Conflict D. Conflict Resolution, Stress, and Emotions E. Knowledge Check F. Styles of Conflict Management G. Conflict Resolution Skills H. Managing and Resolving Conflict I. Review J. Summary Section 4: Conclusion A. Summary B. Course Contributors C. Resources D. References E. Congratulations! F. Exam

Instructor: Nellie Galindo, MSW, MSPH
Nellie Galindo received her Masters of Social Work and Masters of Science in Public Health from the University of North Carolina at Chapel Hill. She has worked with individuals with disabilities in several different settings, including working as a direct service provider for individuals with mental illness and leading a youth program for young adults with disabilities. She has facilitated and created trainings for individuals with intellectual and developmental disabilities in the areas of self-advocacy, healthy relationships, sexual health education, and violence and abuse prevention. Mrs. Galindo has worked in state government assisting individuals with disabilities obtain accessible health information in their communities, as well as utilizing the Americans with Disabilities Act to ensure equal access to healthcare services. Disclosure: Nellie Galindo, MSW, MSPH has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: entry level Direct Support Professionals; in the following settings: Intellectual Developmental Disabilities.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Accommodations
If you require special accommodations to complete this module, please contact Relias Customer Support here.