Conflict Management for Direct Supports Staff in IDD
Certificates
National Alliance for Direct Support Professionals
This activity is approved for 1.00 contact hours.
Washington State Department of Social and Health Services (ALL Direct Care Workers)
Relias Learning, LLC is approved as a Curriculum Developer by the Washington State Department of Social and Health Services. This activity is approved for 1.00 contact hours for all WA State Direct Care Workers. Training Provider Code: WA0624. CE Approval Code: CO1832323
Non-Licensed Direct Care (DSP, HHA, CNA, DCW, PCA, IHA, NA)
Course Details
Describe elements of effective communication and problems that can arise in communication.
Identify causes of conflict and common styles of conflict management.
Describe methods for managing and resolving conflict.
Outline:
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Effective Communication A. A Tense Meeting B. Communication and Conflict C. The Cycle of Communication D. Communication Problems E. Nonverbal Communication F. Active Listening G. Supporting Communication for Speech Disabilities H. Review I. Summary Section 3: Conflict Management A. An Explosive Argument B. What Causes Conflict? C. Responding to Conflict D. Conflict Resolution, Stress, and Emotions E. Knowledge Check F. Styles of Conflict Management G. Conflict Resolution Skills H. Managing and Resolving Conflict I. Review J. Summary Section 4: Conclusion A. Summary B. Course Contributors C. Resources D. References E. Congratulations! F. Exam
Nellie Galindo received her Masters of Social Work and Masters of Science in Public Health from the University of North Carolina at Chapel Hill. She has worked with individuals with disabilities in several different settings, including working as a direct service provider for individuals with mental illness and leading a youth program for young adults with disabilities. She has facilitated and created trainings for individuals with intellectual and developmental disabilities in the areas of self-advocacy, healthy relationships, sexual health education, and violence and abuse prevention. Mrs. Galindo has worked in state government assisting individuals with disabilities obtain accessible health information in their communities, as well as utilizing the Americans with Disabilities Act to ensure equal access to healthcare services. Disclosure: Nellie Galindo, MSW, MSPH has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
The target audience for this course is: entry level Direct Support Professionals; in the following settings: Intellectual Developmental Disabilities.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support by calling (800) 381-2321 or emailing [email protected]
