Despite increased awareness, there remains a stigma about mental illness and a lack of understanding of what exactly a “mental illness” is. This interactive course provides general, introductory information on the nature and types of mental health issues and the services that are available to affected individuals. It is primarily intended for staff at Information & Referral (I&R) organizations that need the ability to handle a wide range of clients and issues, including those involving mental health concerns. Some material within this module was drawn, according to permission guidelines, from the website of the Canadian Mental Health Association at www.cmha.ca. This course is not suitable for specialized professionals working within the mental health sector. It also does not cover crisis calls or crisis intervention. This course was written by AIRS staff member, Clive Jones, a former President of InformCanada, who is responsible for the AIRS Certification Program, in addition to assisting with training and standards development. It was adapted from material within The ABCs of I&R (copyright AIRS). AIRS is the nonprofit Alliance of Information and Referral Systems at www.airs.org.