Information & Referral for Military Service Members and Their Families

Information & Referral for Military Service Members and Their Families 

This course is for Information & Referral (I&R) Specialists who handle human service inquiries and need some additional knowledge and understanding to better handle issues involving U.S. military service members and their families. This interactive course will help an I&R professional to better understand military clients, what their needs are, some of their unique challenges (including the cycle of deployment and return), the military language they are speaking, and the resources that are available to help them. This course was developed by the Navy Fleet and Family Support Center, San Diego, to assist I&R Specialists everywhere. Standing By, and Ready to Serve our U.S. Military Service Members and their Families! Throughout the course, references are made to various programs and other resources. Please note that all relevant websites and phone numbers referenced during this course are listed in Section 8 (Summary of Military Support Resources) for printing or copying/pasting. AIRS is the nonprofit Alliance of Information and Referral Systems at


Hours: 1.50


Certificates provided by accrediting body (1 Match)

Alliance of Information and Referral Systems Certificate of Completion


Course Details

Hours: 1.5
Type: Online Course
Content Expiration Date: 9/30/2023
Learning Objectives:
Describe the basic structure of the U.S. military and some of the unique life challenges faced by military families.
Outline the issues surrounding pre-deployment, deployment and homecoming for service members and their families.
Identify the basic military program options available for service members and some of the community-based services that can offer further support and assistance.

Section 1: Introduction
A. About This Course
B. Learning Objectives
Section 2: Understanding Military Terminology
A. The Five Branches
B. Reserves
C. National Guard
D. Military Rank
E. Veterans/Retired
F. True of False
Section 3: Relocation
A. Permanent Change of Station
Section 4: Stages of Deployment
A. Stages of Deployment
B. Emotional Cycle of Separation & Deployment
C. Pre-Deployment
D. During Deployment
E. Return and Readjustment (Homecoming)
F. Deployment Planning
H. Service Civil Relief Act (SCRA)
I. Additional Deployment Support
J. Individual Augmentees
K. Let’s Practice
Section 5: Surviving Conflict
A. Surviving Conflicts
B. Health Issues
C. Traumatic Brain Injury (TBI)
D. Posttraumatic Stress Disorder (PTSD)
Section 6: Additional Community-Based Support Services
Section 7: Military Member Assessment Checklist
Section 8: Summary of Military Support Resources
Section 9: Summary
A. Flash Card Review
B. Course Review
C. Congratulations!

Instructor: Clive Jones, B.A.
Clive Jones is a consultant specializing in association management, standards development, and the operation of certification and accreditation programs. He is actively involved in the planning and implementation of 2-1-1 systems in Canada and the United States. With over 20 years of community services experience, Clive is the former Director of Operations for 2-1-1 Toronto and a past President of InformCanada. Before joining the non-profit sector, he worked as a news writer, corporate video producer, and editor for a legal publishing company. Clive has an Honours B.A. in Politics and History, and diplomas in Broadcast Journalism and Call Centre Management. Disclosure: Clive Jones, B.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Staff Writer: Naju Madra, M.A.

Naju Madra, M.A. is an internal subject matter expert and clinical content writer for Relias' Behavioral Healthcare library. She earned her Master's degree in Psychology with specific study in neuropsychological assessment for children with Fetal Alcohol Spectrum Disorders. She brings with her a wealth of experience in clinical assessment, along with expertise in large-scale clinical research project management, recruitment, training, as well as in-person and web-based curriculum development.

In addition to scholarly activities such as writing manuals and preparing manuscripts for peer-reviewed journals, Ms. Madra has over 15 years of behavioral healthcare experience ranging from crisis counseling and job coaching for individuals with severe mental illness and co-occurring disorders, to community college instruction, and trauma specialist at the Veterans Health Administration. In her current role, Ms. Madra has contributed authorship to over 100 behavioral healthcare course offerings for both licensed and non-licensed professionals in the Health & Human Services market.

Disclosure: Naju Madra, M.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Entry, Intermediate level General Staff; in the following settings: Health and Human Services.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.