This course is for Information & Referral (I&R) Specialists who handle human service inquiries and need some additional knowledge and understanding to better handle issues involving U.S. military service members and their families. This interactive course will help an I&R professional to better understand military clients, what their needs are, some of their unique challenges (including the cycle of deployment and return), the military language they are speaking, and the resources that are available to help them. This course was developed by the Navy Fleet and Family Support Center, San Diego, to assist I&R Specialists everywhere. Standing By, and Ready to Serve our U.S. Military Service Members and their Families! Throughout the course, references are made to various programs and other resources. Please note that all relevant websites and phone numbers referenced during this course are listed in Section 8 (Summary of Military Support Resources) for printing or copying/pasting. AIRS is the nonprofit Alliance of Information and Referral Systems at www.airs.org.