Course Code: REL-HHS-AIRS-IRP-V2
Type: Online Course
Content Expiration Date: 9/30/2023
Define the stages of the I&R process.
Apply communication techniques (including effective listening) to establish and clarify client needs.
Describe the nature and challenges of effective information and/or referral provision.
Section 1: Introduction
About This Course
I&R in Person and on the Phone
Section 2: I&R Communication Techniques
I&R Communication Techniques
Effective communication techniques include:
The I&R Process
Open and close-ended questions
Let's Review Types of Information Sometimes Needed
The I&R Process: Stage 3
The I&R Process: Stage 4
Searching for Referrals
Saying No and Problem Solving
The I&R Process: Stage 5
Section 3: AIRS Standards on I&R Service Delivery
Section 4: Let’s Review
Section 5: Conclusion
Clive Jones, B.A.
Clive Jones is a former President of InformCanada, and is responsible for I&R training, credentialing, and standards development.
Disclosure: Clive Jones, B.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
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