Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Disaster Situations A. Thinking About Disasters in Your Community B. Why is Training Needed? C. Disaster or Emergency? D. Review Section 3: Disaster Services A. Homeland Security B. The Emergency Manager C. Emergency Management Structure D. Organizations that an I&R Service Might Encounter E. Review Section 4: Before a Disaster: Overall Planning A. Preparing for a Disaster B. Continuity of Operations (COOP) C. Personal and Family Disaster Plans Section 5: Before a Disaster: Planning for Additional Support A. High Call Volumes B. Questions to Ask Yourself C. Mutual Aid Agreements Section 6: Before a Disaster: Volunteer Considerations A. In the Context of Disaster I&R – What is a Volunteer? B. Objections versus Benefits Related to Use of Volunteers C. Recruitment Sources D. Recruiting Volunteers E. Practical Things Volunteers Want to Know F. Practical Questions and Solutions G. Essential Documents Section 7: During a Disaster: Staff/Volunteer Management A. Supervision B. Volunteer Expectations C. Virtual Volunteers D. The Impact of Disasters on the Staff E. What Makes Disaster Calls Different? F. Monitoring Volunteers G. Shift Briefings H. Review Section 8: After a Disaster: Recognition, Support and Evaluation A. Formal Recognition B. Volunteers Supporting Each Other C. Post Review D. Review Section 9: Self-Care Tips for Staff/Volunteers A. Self-Care Section 10: AIRS Disaster Standards A. Disaster Standards Section 11: Conclusion C. Summary D. Review E. Course Contributor F. Resources G. References H. Exam
Clive Jones is a consultant specializing in association management, standards development, and the operation of certification and accreditation programs. He is actively involved in the planning and implementation of 2-1-1 systems in Canada and the United States. With over 20 years of community services experience, Clive is the former Director of Operations for 2-1-1 Toronto and a past President of InformCanada. Before joining the non-profit sector, he worked as a news writer, corporate video producer, and editor for a legal publishing company. Clive has an Honours B.A. in Politics and History, and diplomas in Broadcast Journalism and Call Centre Management. Disclosure: Clive Jones, B.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.