When disaster strikes, will you and your Information and Referral (I&R) program be ready? This interactive course will help I&R managers and front-line staff better plan for disasters, both on a personal and organizational level. It will also cover some of the challenges of rapidly “ramping up” during a disaster and how to best handle the stress that is experienced when working in a disaster. The course relates mainly to U.S. disaster management structures. Note that this course does not cover the service delivery aspects of providing I&R in a disaster. AIRS is the nonprofit Alliance of Information and Referral Systems at www.airs.org.
Section 1: Introduction
About This Course
Section 2: Disaster Situations
Thinking About Disasters in Your Community
Why Is Training Needed?
Disaster or Emergency?
Section 3: Disaster Services
The Emergency Manager
Emergency Management Structure
Organizations that an I&R Service Might Encounter
Section 4: Before a Disaster: Overall Planning
Preparing for a Disaster
Continuity of Operations (COOP)
Personal and Family Disaster Plans
Section 5: Before a Disaster: Planning for Additional Support
High Call Volumes
Questions to Ask
Mutual Aid Agreements
Section 6: Before a Disaster: Volunteer Considerations
In the Context of Disaster I&R – What is a Volunteer?
Objections versus Benefits Related to Use of Volunteers
Practical Questions and Solutions
Section 7: During a Disaster: Staff/Volunteer Management
Impact of Disasters on the Staff
What Makes Disaster Calls Different?
Section 8: After a Disaster: Recognition, Support and Evaluation
Volunteers Supporting Each Other
Section 9: Self-Care Tips for Staff/Volunteers
Section 10: AIRS Disaster Standards
Section 11: Conclusion
Clive Jones is a former President of InformCanada, and is responsible for I&R training, credentialing, and standards development.Disclosure: Clive Jones, B.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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