Cultural Competence

Cultural Competence 

As workplaces become more diverse, effective and successful employees must become more knowledgeable of other cultural norms, be respectful of the wide range of cultural behaviors, and effectively communicate with people of various backgrounds. This course provides important information about becoming more respectful and culturally competent.


Hours: 0.50


Certificates provided by accrediting body (2 Match)

National Alliance for Direct Support Professionals


This activity is approved for 0.50 contact hours.

Connecticut Certification Board


This activity is approved for 0.50 contact hours.

Course Details

Course Code: REL-ALL-0-CDIV
Hours: 0.5
Type: Online Course
Content Expiration Date: 12/31/2024
Learning Objectives:
Define culture and cultural competence.
Explain the importance of cultural competence in today’s work environment.
Describe strategies to enhance your ability to work effectively in diverse environments.


Section 1: Introduction

About This Course

Learning Objectives

Section 2: Cultural Competence

Cultural Competence Definitions

Developing Cultural Competence

Knowledge and Awareness Of Other Cultural Groups

Cross-Cultural Communication Skills


Self-Awareness and Management of Personal Biases

A Faux Pas; Now What?



Section 3: Conclusion


Course Contributors




Instructor: Benjamin Reese, Jr., Psy.D.

Dr. Reese is a clinical psychologist and the Vice President for Institutional Equity at Duke University and Duke University Health System.  He has responsibility for diversity/inclusion, affirmative action/equal opportunity, and harassment/discrimination prevention and complaint handling for faculty and staff on the undergraduate campus, graduate and professional schools, and a health system comprised of three hospitals and outpatient clinics.  He is adjunct faculty in the departments of Community & Family Medicine, and Psychology & Neuroscience.  

Dr. Reese has served as the Associate Director of the Fifth Avenue Center for Counseling & Psychotherapy in New York City, the founder and Director of the Institute for the Study of Culture & Ethnicity at this Center, and the Ombudsperson for the Rockefeller Foundation.

His areas of specialization are implicit bias, race relations, diversity/inclusion training, and conflict resolution. He has more than 45 years' experience in the fields of race relations and diversity and is a highly sought after national speaker, workshop facilitator and consultant to higher education, not-for-profit organizations, and the corporate environment.

He has represented both the International Council of Psychologists and the World Federation for Mental Health (non-governmental organizations) at the United Nations. Dr. Reese is the immediate past president of the National Association of Diversity Officers in Higher Education (NADOHE) and served on its founding board.  In addition, he serves on the Editorial Advisory Board of the journal Liberal Education, and is a reviewer for the Journal of Diversity in Higher Education. He is a member of the N.C. Advisory Board of the Full Frame Documentary Film Festival and is a Board Member of The Center For Documentary Studies.

In 2016, the North Carolina Business Journal awarded him their Lifetime Diversity Achievement Award in recognition of almost 50 years of leadership of issues of race relations and diversity.

Disclosure: Benjamin Reese, Jr., Psy.D. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.