Outline:
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Preparing for an Off-Site Visit A. Meet Susan B. Planning C. Why Is Personal Safety Important? D. Why Should Healthcare Workers be Concerned with Personal Safety? E. National Trends and Risks F. Shifting Attitudes on Workplace Violence G. Remember Susan? H. Summary Section 3: Prevention Measures A. The Three Main Threats B. Get to Know Your Visitation Area and Community C. Develop Relationships D. Key Relationships E. Quick Check F. Establish Your Schedule with Administration and Co-workers G. Schedule Changes and Tracking Employees H. Call-in System I. Emergency Plan J. Establishing Code Words K. Levels of Code Words L. Quick Check M. Vehicle Inspection and Preparation N. Mobile Phones O. Smart Phone Apps P. Review Available Documentation Q. Other Sources of Documentation R. Quick Check S. Determine Ride-Along Support T. Choosing Time to Visit U. Determine Your Route V. Best Practices W. Contacting the Site X. Dress for Safety Y. Identification Badges Z. Review AA. Summary Section 4: Traveling to the Off-Site Location A. Moving Forward B. Potential Threats C. What You Will Learn D. Driver Safety E. Driver Safety Basics F. Stopping Precautions G. Drive by Inspection H. Parking I. Meet Rosa J. Walking to the Location K. Danger Zones L. More about Danger Zones M. Stay Focused N. Walking O. Be Prepared P. Scan Your Environment Q. Be Aware of Your Surroundings R. Checking for Dogs S. Buildings and Public Housing Considerations T. Transporting Clients U. Quick Check V. Summary Section 5: Conducting the Off-Site Visit A. Moving Forward B. Conducting the Visit C. Remain Alert D. Weapons E. Look for Potential Dangers F. Be Aware of Danger G. Red Flags in Behavior H. Quick Check I. Positioning in Regards to Other J. Positioning Yourself K. Be Cautious with Physical Contact L. Managing Altercations M. Meet Farah N. Summary Section 6: Critical Incidents A. Planning Ahead B. Managing Altercations C. Helpful Tips D. When and How to Leave if Uncomfortable E. When and How to Leave F. Listen to Your Instincts G. Assault H. Robbery I. Meet Josh J. Summary K. Reminders L. Section 7: Reporting Concerns and Documentation M. The Importance of Documentation N. Reporting Concerns O. Documentation P. Meet James Q. Summary Section 8: Conclusion A. Review of Key Principles B. Summary C. Course Contributor D. Resources E. References F. Congratulations! G. Exam

Johnny Lee is the Director of [email protected], an agency dedicated to the prevention of violence in and through the workplace. He is also the President of ePanicButton, LLC, which provides a desktop software duress alarm program. His previous experience includes his role as the Training Director for the UNC-Chapel Hill Injury Prevention Research Center’s PREVENT program, delivering a national violence prevention training program. He was previously also the Workplace Violence Specialist for the Office of State Personnel in Raleigh, North Carolina. Additionally, he previously served as the Victim Services Coordinator for the Asheville Police Department. Professional association memberships includes his current role as the Secretary for the ASIS Birmingham Chapter, Chair of the Victim Services Interagency Council of North Carolina, a seat on the Board of Directors for the Businesses Continuity Planners of the Carolinas, member of Society for Police & Criminal Psychology, member of the American Society of Safety Engineers, former board member of the NC Victim Assistance Network and an active member of the Public Health Alliance to Prevent Violence against Women. HRD Press has published his human resources book, Addressing Domestic Violence in the Workplace in 2004. Disclosure: Johnny Lee, MS has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.