Managing Resistance

Managing Resistance 

When working with people who challenge authority or need to change behavior, resistance is normal. When working with people who are incarcerated or on community supervision, managing resistance can be particularly challenging. However, if not appropriately handled, resistance can inhibit positive changes in behavior and result in poorer treatment outcomes—which can compromise public (and facility) safety. This course is intended to give correctional counselors and treatment providers working in corrections a refresher on techniques for managing resistance in the context of working with persons who are incarcerated or are on community supervision as a means for improving treatment outcomes. In addition, this course will provide correctional officers and community supervision officers information and practical strategies on how to recognize and effectively manage resistance to facilitate better outcomes and protect public (and facility) safety. Examples, vignettes, and exercises to prompt you to identify various strategies taught in this course accompany the instruction to enhance your learning.

$25.00

Hours: 2.00
REL-PS-0-MR

Certificates

Certificates provided by accrediting body (4 Match)

American Jail Association Certification

2.0 HOURS


This activity is approved for 2.00 contact hours.

South Carolina Criminal Justice Academy

2.0 HOURS


This course has been approved by the South Carolina Criminal Justice Academy for 2.00 hours. CJA Lesson Plan #5707

American Probation and Parole Association

2.0 HOURS


This activity is approved for 2.00 contact hours.

California Board of State and Community Corrections

2.0 HOURS


This activity is approved for 2.00 STC credit hours.

Course Details

Course Code: REL-PS-0-MR
Hours: 2
Type: Online Course
Content Expiration Date: 6/30/2023
Learning Objectives:
List up to 10 strategies for communicating with resistant and hostile people.
Discuss 8 strategies for managing resistance.
Identify up to 4 commonalities among strategies for managing resistance.

Outline:
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: A Look at Offender Resistance A. Jarome and Julie: When Resistance Escalates B. Recognizing Resistance C. Overcoming Resistance as a Path to Positive Change D. Jarome and Julie Revisited E. Review F. Summary Section 3: Strategies for Managing Resistance A. Strategies for Communicating with Hostile and Resistant Individuals B. Strategies for Managing Resistance C. Express Empathy D. Develop Discrepancy E. Support Self-Efficacy F. Roll with Resistance G. Creating Decisional Balance Sheets H. Turning Complaints into Treatment Goals I. Reflective Statements J. Open-Ended Questions K. Commonalities Among Strategies L. Let’s Review M. Section Summary Section 4: Practice Recognizing Strategies for Managing Resistance A. Correctional Counselor/Treatment Provider Scenarios B. Correctional Officer Scenarios C. Community Supervision Officer Scenarios D. Section Summary Section 5: Conclusion A. Summary B. Course Contributors C. References D. Congratulations!

Instructor: Dee K. Bell, PhD
Dr. Dee Bell is a clinical psychologist and consultant in the areas of Restorative Justice, Juvenile Justice and Correctional Assessments. She retired as the Deputy Commissioner of Juvenile Justice at the Georgia Department of Juvenile Justice. Previously, she served for four years as the Administrator of the Community Justice Institute at Florida Atlantic University and the Director of the Balanced and Restorative Justice Project sponsored by the Office of Juvenile Justice and Delinquency Prevention. Prior to these positions, she has worked 30 + years in Community Corrections for Georgia and Florida State Government. Educated at Clemson University and Emory University, she has provided training in both state and national venues for many years and has authored and co-authored a number of articles on justice system issues and adult and juvenile justice curricula and restorative justice in communities and schools. Disclosure: Dee K. Bell, PhD has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Staff Writer: Tracy Mullins, M.Ed.
Tracy G. Mullins is the Curriculum Designer for Public Safety at Relias. Tracy has a B.S. in the Administration of Criminal Justice and a Masters of Education in Instructional Technology. Prior to joining Relias Learning in 2017, Tracy worked in various capacities for the American Probation and Parole Association for 22 years. As a Research Associate and Sr. Research Associate, she worked on a variety of federally funded projects focusing on leadership, juvenile justice, victim services, tribal justice, and offender issues. Her responsibilities on these projects include researching justice issues, writing curricula and other publications, and delivering training and technical assistance. From 2010-2016, as Deputy Director of APPA, Tracy managed its grant division, as well oversaw its e-learning initiatives, which included writing and developing online training courses. Disclosure: Tracy Mullins, M.Ed. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: entry level Correctional Officers; entry level Probation/Parole Officers; in the following settings: Adult Corrections.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Accommodations
If you require special accommodations to complete this module, please contact Relias Customer Support here.