This activity is approved for 1.00 contact hours.
This course is approved for 1.00 contact hours.
This program has been approved for 1.00 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
Outline:
Section 1: Introduction
A. About This Course
B. Learning Objectives
Section 2: Understanding the Coaching Approach
A. Meet Damon’s Managers
B. Coaching
C. Why Coaching Works
D. Managing vs Coaching
E. Judging vs. Learning
F. Minimizing Filters
G. Telling Vs. Asking
H. Coaching Questions
I. Creating A Motivating Coaching Climate
J. The Power of Feedback
K. Active Listening
L. Review
M. Section Summary
Section 3: A Coaching Model: Putting It All Together
A. Welcome Text
B. Five-Step Coaching Model
C. Review
D. Section Summary
Section 4: Conclusion
A. Summary
B. Course Contributors
C. Resources
D. References
E. Congratulations!
Justin Hess, M.S. received his Masters of Science in Industrial/Organizational Psychology from Alliant International University and is currently pursuing his doctorate in the same discipline. He has almost 10 years of experience in working with organizations for the purposes of assessment, selection, training, organizational and leadership development, and project management. In these roles, he has directly hired and developed over 85 internal personnel, while also acting as a liaison and directing projects for over 100 external personnel. In the realm of learning, Justin has taught university courses on talent, staffing, and selection, and he has reviewed, managed, or written content for over 400 e-learning courses. Justin is currently the Product Manager for Assessments at Relias. Disclosure: Justin Hess, MS has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.