Individual effort and peak performance are both acutely important for organizations to remain competitive. Coaching supports professional development and improves employee satisfaction (Cajnko, Treven, & Tominc, 2014), which in turn retains valuable talent. Employees who are coached to performance rather than managed to performance are more committed to and invested in the outcome of their work and achievement of organizational goals. Most employees want to contribute, be productive and satisfied in their jobs. Coaching creates the environment for this to happen. In this course, you will gain an understanding of what it means to take a coaching approach and learn the fundamental skills to work with individuals on your team in a trust-based environment.
This activity is approved for 1.00 contact hours.
This program has been approved for 1.00 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
This course is approved for 1.00 contact hours.
Section 1: Introduction
A. About This Course
B. Learning Objectives
Section 2: Understanding the Coaching Approach
A. Meet Damon’s Managers
C. Why Coaching Works
D. Managing vs Coaching
E. Judging vs. Learning
F. Minimizing Filters
G. Telling Vs. Asking
H. Coaching Questions
I. Creating A Motivating Coaching Climate
J. The Power of Feedback
K. Active Listening
M. Section Summary
Section 3: A Coaching Model: Putting It All Together
A. Welcome Text
B. Five-Step Coaching Model
D. Section Summary
Section 4: Conclusion
B. Course Contributors
Justin Hess, M.S. received his Masters of Science in Industrial/Organizational Psychology from Alliant International University and is currently pursuing his doctorate in the same discipline. He has almost 10 years of experience in working with organizations for the purposes of assessment, selection, training, organizational and leadership development, and project management. In these roles, he has directly hired and developed over 85 internal personnel, while also acting as a liaison and directing projects for over 100 external personnel. In the realm of learning, Justin has taught university courses on talent, staffing, and selection, and he has reviewed, managed, or written content for over 400 e-learning courses. Justin is currently the Product Manager for Assessments at Relias. Disclosure: Justin Hess, MS has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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