Section 1- Introduction A. About This Course B. Course Overview C. Learning Objectives Section 2- The Goal Of Supervision A. The Goal Of Supervision B. The Goal Of Supervision Continued C. Early Concepts Of Supervision D. Early Military Models E. Military Models Continued F. Let’s Review Section 3- Needs of the Industrial Revolution A. The Nature Of Depressive Symptoms B. The Needs Of The Industrial Revolution Continued C. The Hawthorne Studies D. The Hawthorne Studies Continued E. Theory X And Theory Y F. Theory X And Theory Y Continued G. Situational Supervision H. Let’s Review Section 4- Supervisory Styles A. Supervisory Styles B. Factors Influencing Supervisory Styles C. Factors Influencing Supervisory Styles D. Factors Influencing Supervisory Styles E. Factors Influencing Supervisory Styles F. Factors Influencing Supervisory Styles G. The Situation H. Exercise I. Let’s Review Section 5- Supervisory Functions A. Supervisory Functions B. Planning C. Planning Continued D. Planning Continued E. Planning Continued F. Organizing G. Staffing H. Staffing I. Directing J. Controlling K. Let’s Review Section 6- Leadership A. Leadership B. The Role Of The Supervisor C. Qualities Of An Effective Leader D. Qualities Of An Effective Leader E. Qualities Of An Effective Leader F. Key Areas To Apply Leadership Skills G. Key Areas To Apply Leadership Skills H. Key Areas To Apply Leadership Skills I. Attitudes Toward Subordinates J. Attitudes Toward Subordinates K. Attitudes Toward Subordinates L. Is Approachable M. Fits The Situation N. Sets Performance Goals O. Uses Rewards P. Rewards And Correction Q. Let’s Review Section 7- Motivation A. Motivation B. Hierarchy Of Needs C. Motivational and Maslow D. Needs And Motivation In The Workplace E. Needs And The Job F. The Supervisor’s Influence G. Let’s Review Section 8- Training A. Training B. Training-Knowledge Factor C. Training-Knowledge Factor Continued D. Training-Knowledge Factor Continued E. Training-Skill Factor F. Training-Skill Factor Continued G. Training-Attitude Factor H. Training-Attitude Factor Continued I. Critical Training Activities J. Orienting New Staff K. Six Key Questions L. Six Key Questions M. Six Key Questions N. Cautions About Orienting O. On- The-Job Training P. Present The Big Picture First Q. Explain Why R. Let Trainees Know Where They Stand S. Stress Accuracy T. Monitor The Trainee’s Performance U. Let’s Review Section 9- Coaching A. Coaching B. Identifying That A problem Exists C. The Nature Of The Problem D. Setting Up A Plan E. Monitoring And Re-Evaluating Section 10- Summary A. Course Review B. Course Review C. Course Review D. Congratulations E. Final
Ms. Geiman is ACA’s Online Training Administrator. She also serves as the Academy’s instructional curriculum developer. Ms. Geiman has more than 20 years of experience in developing training programs for criminal justice professionals, including lesson plans, multimedia training programs, and print and online courses. She has received numerous awards for both print curricula and comprehensive video programs on topics such as criminal and juvenile justice, medical and mental health, supervision, management, and law. She received her bachelor’s degree from the University of Maryland. Disclosure: Diane Geiman has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.