Section 1: Introduction A. Welcome to Section One B. About This Course C. Learning Objectives Section 2: Interpersonal Communication, Part One A. Welcome to Section Two B. Overview C. Positioning D. Positioning Continued E. Distancing F. Distancing Continued G. Facing Squarely H. Posturing I. A person who can't stand steady is seen as nervous and fidgety J. Get rid of barriers K. Lean slightly forward and look directly L. Observing M. Parts Of Observing N. Patterns Of Behavior O. Patterns Of Behavior P. Patterns Of Behavior Example Q. Patterns Of Behavior R. Patterns Of Behavior S. Inferences Example T. Intervention U. Intervention V. Intervention W. Listening X. Listening Y. Listening Z. Keywords AA. Identify Feeling BB. Let's Review Section 3: Interpersonal Communication, Part Two A. Welcome to Section Three B. Overview C. Responding D. Levels Of Responding E. Levels Of Responding Continued F. Responding To Content G. Responding To Content H. Responding To Feeling I. Responding To Feeling Continued J. Responding To Feeling Continued K. Responding To Feeling And Meaning L. Responding To Feeling And Meaning Continued M. When To Use The Responding Technique N. Supervisory Tasks O. Handling Requests P. Handling Requests - Checking Things Out Q. Handling Requests - Checking Things Out R. Handling Requests - Making A Decision And Giving A Reason S. Handling Requests - Making A Decision And Giving A Reason Continued T. Making Requests U. Making Requests V. Commands W. Giving Directions X. Giving Directions - Be Specific Y. Giving Directions - Be Brief Z. Giving Directions - Get Feedback AA. Let's Review Section 4: Summary A. Welcome to Section Four Summary B. Course Review C. Congratulations
Ms. Geiman is ACA’s Online Training Administrator. She also serves as the Academy’s instructional curriculum developer. Ms. Geiman has more than 20 years of experience in developing training programs for criminal justice professionals, including lesson plans, multimedia training programs, and print and online courses. She has received numerous awards for both print curricula and comprehensive video programs on topics such as criminal and juvenile justice, medical and mental health, supervision, management, and law. She received her bachelor’s degree from the University of Maryland. Disclosure: Diane Geiman has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.