Effective Interpersonal Communication for Correctional Supervisors

Effective Interpersonal Communication for Correctional Supervisors 

In this course, we examine both verbal and non-verbal interpersonal communication skills you need as a correctional supervisor. Some key non-verbal techniques covered in this interactive course include how to position yourself, what your posture communicates, and how to use various visual cues to gauge a persons mood. You will also learn concrete verbal skills regarding how to reinforce behavior, making requests to get appropriate responses, and framing questions with staff who are reluctant to speak openly. Finally, this training covers examples of how to apply these interpersonal skills effectively in the types of situations that correctional supervisors face on a daily basis.

$25.00

Hours: 2.50
REL-PS-0-EICCS

Certificates

Certificates provided by accrediting body (1 Match)

American Jail Association Certification

2.5 HOURS


This activity is approved for 2.50 contact hours.

Course Details

Course Code: REL-PS-0-EICCS
Hours: 2.5
Type: Online Course
Content Expiration Date: 8/31/2020
Learning Objectives:
Define interpersonal communication.
List the non-verbal skills and how to apply them with subordinates.
Describe techniques to make requests and to encourage subordinates to respond openly.

Outline:
Section 1: Introduction A. Welcome to Section One B. About This Course C. Learning Objectives Section 2: Interpersonal Communication, Part One A. Welcome to Section Two B. Overview C. Positioning D. Positioning Continued E. Distancing F. Distancing Continued G. Facing Squarely H. Posturing I. A person who can't stand steady is seen as nervous and fidgety J. Get rid of barriers K. Lean slightly forward and look directly L. Observing M. Parts Of Observing N. Patterns Of Behavior O. Patterns Of Behavior P. Patterns Of Behavior Example Q. Patterns Of Behavior R. Patterns Of Behavior S. Inferences Example T. Intervention U. Intervention V. Intervention W. Listening X. Listening Y. Listening Z. Keywords AA. Identify Feeling BB. Let's Review Section 3: Interpersonal Communication, Part Two A. Welcome to Section Three B. Overview C. Responding D. Levels Of Responding E. Levels Of Responding Continued F. Responding To Content G. Responding To Content H. Responding To Feeling I. Responding To Feeling Continued J. Responding To Feeling Continued K. Responding To Feeling And Meaning L. Responding To Feeling And Meaning Continued M. When To Use The Responding Technique N. Supervisory Tasks O. Handling Requests P. Handling Requests - Checking Things Out Q. Handling Requests - Checking Things Out R. Handling Requests - Making A Decision And Giving A Reason S. Handling Requests - Making A Decision And Giving A Reason Continued T. Making Requests U. Making Requests V. Commands W. Giving Directions X. Giving Directions - Be Specific Y. Giving Directions - Be Brief Z. Giving Directions - Get Feedback AA. Let's Review Section 4: Summary A. Welcome to Section Four Summary B. Course Review C. Congratulations

Staff Writer: Diane Geiman
Ms. Geiman is ACA’s Online Training Administrator. She also serves as the Academy’s instructional curriculum developer. Ms. Geiman has more than 20 years of experience in developing training programs for criminal justice professionals, including lesson plans, multimedia training programs, and print and online courses. She has received numerous awards for both print curricula and comprehensive video programs on topics such as criminal and juvenile justice, medical and mental health, supervision, management, and law. She received her bachelor’s degree from the University of Maryland. Disclosure: Diane Geiman has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Accommodations
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