Section1: Introduction A. About this Course B. Learning Objectives Section 2: The Dynamics of Communication A. The Dynamics of Communication B. The Characteristics of Effective and Successful Communication C. Factors That Can Distort Information or Messages D. Communication Model E. The Arc of Distortion F. Communication Barriers G. Understanding Your Style of Influencing Others H. Gender Differences I. Ground Rules for Communication J. Differences in How Men and Women Communicate K. Let’s Review Section 3: Developing Effective Listening Skills A. Developing Effective Listening Skills B. Are You a Good Listener? C. Levels of Listening D. The Four Steps of Listening E. Becoming a Better Listener F. Eleven Tips to Becoming a Better Listener G. How to Get People to Listen to You H. Reducing Conflict Through Effective Listening I. Listening Techniques to Defuse Conflict J. Avoiding Verbal Conflicts K. Let’s Review Section 4: Summary A. Course Review
Ms. Geiman is ACA’s Online Training Administrator. She also serves as the Academy’s instructional curriculum developer. Ms. Geiman has more than 20 years of experience in developing training programs for criminal justice professionals, including lesson plans, multimedia training programs, and print and online courses. She has received numerous awards for both print curricula and comprehensive video programs on topics such as criminal and juvenile justice, medical and mental health, supervision, management, and law. She received her bachelor’s degree from the University of Maryland. Disclosure: Diane Geiman has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.