Effective Communication for Correctional Supervisors: How to Hear and be Heard

 

Supervisors must rely upon their staff to complete tasks so that they meet - and exceed - performance standards. The key to ensuring that this process flows smoothly is effective communication. The over-arching goal of this course is to help correctional supervisors learn how to communicate with their staff on a daily basis. By taking this course, you will gain important insight into the fundamentals of successful communication, gender roles in communication, and active listening. Armed with this information, you will be able to communicate more effectively with your staff.

$20.00

Hours: 2.00
REL-PS-0-ECCSH

Certificates

Certificates provided by accrediting body (1 Match)

American Jail Association Certification

2.0 HOURS


This activity is approved for 2.00 contact hours.

Course Details

Course Code: REL-PS-0-ECCSH
Hours: 2
Type: Online Course
Content Expiration Date: 6/30/2019
Learning Objectives:
List four barriers to communication.
Use the four steps of listening to improve listening skills.
Describe three techniques to defuse conflict.

Outline:
Section1: Introduction A. About this Course B. Learning Objectives Section 2: The Dynamics of Communication A. The Dynamics of Communication B. The Characteristics of Effective and Successful Communication C. Factors That Can Distort Information or Messages D. Communication Model E. The Arc of Distortion F. Communication Barriers G. Understanding Your Style of Influencing Others H. Gender Differences I. Ground Rules for Communication J. Differences in How Men and Women Communicate K. Let’s Review Section 3: Developing Effective Listening Skills A. Developing Effective Listening Skills B. Are You a Good Listener? C. Levels of Listening D. The Four Steps of Listening E. Becoming a Better Listener F. Eleven Tips to Becoming a Better Listener G. How to Get People to Listen to You H. Reducing Conflict Through Effective Listening I. Listening Techniques to Defuse Conflict J. Avoiding Verbal Conflicts K. Let’s Review Section 4: Summary A. Course Review

Staff Writer: Diane Geiman
Ms. Geiman is ACA’s Online Training Administrator. She also serves as the Academy’s instructional curriculum developer. Ms. Geiman has more than 20 years of experience in developing training programs for criminal justice professionals, including lesson plans, multimedia training programs, and print and online courses. She has received numerous awards for both print curricula and comprehensive video programs on topics such as criminal and juvenile justice, medical and mental health, supervision, management, and law. She received her bachelor’s degree from the University of Maryland. Disclosure: Diane Geiman has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Accommodations
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