Course Code: REL-PS-0-CMCS
Type: Online Course
Content Expiration Date: 10/31/2019
Define "conflict" and list four sources of conflict that you may experience as a supervisor.
List three positive outcomes of appropriately managed conflict.
Identify five styles of dealing with conflict and determine which style is most appropriate for case scenarios provided.
Describe 3-5 methods you can use to manage conflict with subordinates, co-workers, and supervisors.
Section 1 – Introduction A. Welcome to Section One – Introduction B. About This Course C. Learning Objectives Section 2 - Defining Conflict A. Welcome to Section Two - Defining Conflict B. Defining Conflict C. Sources Of Conflict D. Five Myths About Conflict E. Positive Consequences of Conflict F. Negative Consequences of Conflict G. Conflict Management Styles H. Assertiveness And Cooperative Dimensions I. Let's Review Section 3 - The Five Styles of Dealing with Conflict A. Welcome to Section Three - The Five Styles of Dealing with Conflict B. The Five Styles of Dealing with Conflict C. The Competing Shark D. The Avoiding Turtle E. The Accommodating Teddy Bear F. The Compromising Fox G. The Collaborating Owl H. Conflict Management Style Assessment I. Conflict Scenarios J. Conflict Scenarios K. Conflict Scenarios Section 4 - Minimizing Conflicts A. Welcome to Section Four - Minimizing Conflicts B. Minimizing Conflicts C. Minimizing Conflicts With Subordinates D. Minimizing Conflict With Your Colleagues E. Minimizing Conflict With Your Supervisor F. Causing Conflict G. Let's Review Section 5 – Summary A. Welcome to Section Five – Summary B. Course Review C. Congratulations
Ms. Geiman is ACA’s Online Training Administrator. She also serves as the Academy’s instructional curriculum developer. Ms. Geiman has more than 20 years of experience in developing training programs for criminal justice professionals, including lesson plans, multimedia training programs, and print and online courses. She has received numerous awards for both print curricula and comprehensive video programs on topics such as criminal and juvenile justice, medical and mental health, supervision, management, and law. She received her bachelor’s degree from the University of Maryland.
Disclosure: Diane Geiman has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
The target audience for this course is: entry level Correctional Officers; in the following settings: Adult Corrections.
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Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
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