While the healthcare industry moves away from a “fee for service” model and towards a “pay for performance” model, it has become increasingly important for providers to be aware of performance measures set upon them. Among these measures are a group of surveys, known as Consumer Assessment of Healthcare Providers and Systems (CAHPS), that are designed to allow patients to report on their experiences with the care that has been provided to them. The results of these surveys are then made public, allowing patients and providers alike the ability to compare providers and discern where there is room for improvement.
Section 1: Introduction
A. About This Course
B. Learning Objectives
Section 2: CAHPS
C. What is the CAHPS Program?
D. CAHPS and Care Quality Improvement
E. CAHPS and the Patient Experience
Section 3: Other CAHPS Programs
H. CAHPS - Clinician & Group and PCMH
Section 4: Conclusion
M. Course Contributors
Adam Roesner, BSN has been working with various quality measures optimization since 2013. His experience in program management in both clinical and performance measures allows a unique perspective on the challenge faced by healthcare systems today. Adam has presented trainings on HCAHPS programs for sales forces and executive leadership alike, and has managed various skin health and HCAHPS educational programs and bundles for acute, post-acute, and IDN facilities. Disclosure: Adam Roesner, BSN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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