Patient Experience in Ambulatory Care
Hours: 0.25
While the healthcare industry moves away from a “fee for service” model and towards a “pay for performance” model, it has become increasingly important for providers to be aware of performance measures set upon them. Among these measures are a group of surveys, known as Consumer Assessment of Healthcare Providers and Systems (CAHPS), that are designed to allow patients to report on their experiences with the care that has been provided to them. The results of these surveys are then made public, allowing patients and providers alike the ability to compare providers and discern where there is room for improvement.
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Course Description
While the healthcare industry moves away from a “fee for service” model and towards a “pay for performance” model, it has become increasingly important for providers to be aware of performance measures set upon them. Among these measures are a group of surveys, known as Consumer Assessment of Healthcare Providers and Systems (CAHPS), that are designed to allow patients to report on their experiences with the care that has been provided to them. The results of these surveys are then made public, allowing patients and providers alike the ability to compare providers and discern where there is room for improvement.
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