Patient Experience in Ambulatory Care

Patient Experience in Ambulatory Care 

While the healthcare industry moves away from a “fee for service” model and towards a “pay for performance” model, it has become increasingly important for providers to be aware of performance measures set upon them. Among these measures are a group of surveys, known as Consumer Assessment of Healthcare Providers and Systems (CAHPS), that are designed to allow patients to report on their experiences with the care that has been provided to them. The results of these surveys are then made public, allowing patients and providers alike the ability to compare providers and discern where there is room for improvement.


Hours: 0.25


Certificates provided by accrediting body (0 Match)

Course Details

Course Code: REL-PI-0-P4PC21
Hours: 0.25
Type: Online Course
Content Expiration Date: 6/30/2023
Learning Objectives:
Discuss CAHPS and the purpose of CAHPS.
Utilize knowledge of Patient Experience surveys to improve upon best practices.
Compare different CAHPS programs and identify the purpose of each.

Section 1: Introduction A. About This Course B. Learning Objectives Section 2: CAHPS C. What is the CAHPS Program? D. CAHPS and Care Quality Improvement E. CAHPS and the Patient Experience F. Review G. Summary Section 3: Other CAHPS Programs H. CAHPS - Clinician & Group and PCMH I. CAHPS-PQRS J. Review K. Summary Section 4: Conclusion L. Summary M. Course Contributors N. Resources O. References P. Congratulations! Q. Exam R. BrainSparks

Staff Writer: Adam Roesner, BSN
Adam Roesner, BSN has been working with various quality measures optimization since 2013. His experience in program management in both clinical and performance measures allows a unique perspective on the challenge faced by healthcare systems today. Adam has presented trainings on HCAHPS programs for sales forces and executive leadership alike, and has managed various skin health and HCAHPS educational programs and bundles for acute, post-acute, and IDN facilities. Disclosure: Adam Roesner, BSN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: General Staff; in the following settings: All Healthcare Settings.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
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