Leveraging the Chronic Care Model to Improve Patient Outcomes and Experience

Leveraging the Chronic Care Model to Improve Patient Outcomes and Experience 

In the ambulatory care setting, providers are facing increasingly complex patients with much less time to meet their needs. A large part of the patient experience involves their needs being met, with appropriate treatment plans, appropriate ability to adhere to plans, and adequate education and understanding. Health promotion is crucial to preventing chronic disease and maintaining quality of life and health for those who already have chronic diseases. The chronic care model has been shown to be beneficial in increasing health promotion and overall feelings of health among patients. This can lead to decreased costs and utilization and increased patient and provider satisfaction. This course will describe the chronic care model and how to implement it into practice. The challenges that ambulatory settings are faced with, such as, budget and time restraints, will be discussed with strategies to overcome the increasing complexities. Providers in the ambulatory care setting will see the long-term benefits with the improved patient experience, decreased costs, and better utilization of services.


Hours: 1.00


Certificates provided by accrediting body (1 Match)

Commission for Case Manager Certification


This program has been pre-approved by The Commission for Case Manager Certification to provide 1.00 hours of continuing education credit to CCM® board certified case managers.

Course Details

Course Code: REL-PI-0-P4PC13
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2021
Learning Objectives:
Define the chronic care model.
Identify areas to improve health promotion.
Recognize different learning styles and adapt teaching techniques to fit the patient’s style.
Describe ways in which the chronic care model can decrease cost.
Recognize ways to implement the chronic care model into your role and practice.
Identify potential social determinants of health that could impact the ability to adhere to the chronic care model.

Section 1: Introduction A. About This Course B. Learning Objectives Section 2: The Patient Experience A. Meet Sarah B. Patient Needs C. Treatment Plans D. Educating Patients on Self-Management E. Techniques to Increase Patient Self-Management of Symptoms F. Education and Understanding G. Review H. Summary Section 3: Health Promotion A. Overall Health of Patient Population B. Cost, Utilization, and Mental Health C. Increased Patient and Provider Satisfaction D. Review E. Summary Section 4: Chronic Care Model A. How to Implement into Practice B. Review C. Budget and Time Restraints D. Meet Phillip E. How to Manage the Increasing Complexity F. Long-Term Benefits for Providers and Their Practice G. Review H. Summary Section 5: Social Determinants of Health A. Definition of Social Determinants of Health B. 5 Key Topics C. Evaluating Social Determinants of Health D. Review E. Summary Section 6: Conclusion A. Summary B. Course Contributor C. Resources D. References E. Congratulations!

Instructor: Lindsey R. Goldberg, MSN-Ed., RN
Lindsey R. Goldberg, MSN-Ed., RN began working in the healthcare industry in 2000. Lindsey began her journey in the healthcare industry as a medical records clerk for a large Neurosurgical practice in South Florida. She then progressed to a Medical Assistant in 2001 and worked in the settings of orthopedic, primary, urgent care and concierge practices. Lindsey graduated with highest honors from Nova Southeastern University in 2007 with her Bachelors of Science in Nursing. As a registered nurse, Lindsey worked mainly with the adult and geriatric populations in the acute care hospital setting. The areas she worked in the hospital included: telemetry, medical/surgical, observation, chest pain and step-down units. While working as a registered nurse, Lindsey continued her education and obtained her Masters of Science in Nursing with a specialty in Education in 2015. After obtaining her Masters degree, she taught briefly at a community college in the nursing program as a clinical instructor. During that timeframe Lindsey was also involved in a pharmaceutical trial in which she administered the trial drug and followed one patient throughout the entire process. Lindsey also maintains her clinical skills by working for an after-hours triaging service. In her most recent position, she was a chronic care manager and health coach for Medicare patients enrolled in a digital health program. In this role, she provided health coaching, general wellness tips and diagnosis specific teaching for roughly 1500 patients. She currently serves as a medical content writer and internal subject matter expert for Relias Learning. Disclosure: Lindsey R. Goldberg, MSN-Ed., RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Nurses; in the following settings: All Healthcare Settings.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.