Leveraging the Chronic Care Model to Improve Patient Outcomes and Experience

Outline:
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: The Patient Experience A. Meet Sarah B. Patient Needs C. Treatment Plans D. Educating Patients on Self-Management E. Techniques to Increase Patient Self-Management of Symptoms F. Education and Understanding G. Review H. Summary Section 3: Health Promotion A. Overall Health of Patient Population B. Cost, Utilization, and Mental Health C. Increased Patient and Provider Satisfaction D. Review E. Summary Section 4: Chronic Care Model A. How to Implement into Practice B. Review C. Budget and Time Restraints D. Meet Phillip E. How to Manage the Increasing Complexity F. Long-Term Benefits for Providers and Their Practice G. Review H. Summary Section 5: Social Determinants of Health A. Definition of Social Determinants of Health B. 5 Key Topics C. Evaluating Social Determinants of Health D. Review E. Summary Section 6: Conclusion A. Summary B. Course Contributor C. Resources D. References E. Congratulations!

Lindsey R. Goldberg, MSN-Ed., RN began working in the healthcare industry in 2000. Lindsey began her journey in the healthcare industry as a medical records clerk for a large Neurosurgical practice in South Florida. She then progressed to a Medical Assistant in 2001 and worked in the settings of orthopedic, primary, urgent care and concierge practices. Lindsey graduated with highest honors from Nova Southeastern University in 2007 with her Bachelors of Science in Nursing. As a registered nurse, Lindsey worked mainly with the adult and geriatric populations in the acute care hospital setting. The areas she worked in the hospital included: telemetry, medical/surgical, observation, chest pain and step-down units. While working as a registered nurse, Lindsey continued her education and obtained her Masters of Science in Nursing with a specialty in Education in 2015. After obtaining her Masters degree, she taught briefly at a community college in the nursing program as a clinical instructor. During that timeframe Lindsey was also involved in a pharmaceutical trial in which she administered the trial drug and followed one patient throughout the entire process. Lindsey also maintains her clinical skills by working for an after-hours triaging service. In her most recent position, she was a chronic care manager and health coach for Medicare patients enrolled in a digital health program. In this role, she provided health coaching, general wellness tips and diagnosis specific teaching for roughly 1500 patients. She currently serves as a medical content writer and internal subject matter expert for Relias Learning. Disclosure: Lindsey R. Goldberg, MSN-Ed., RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.