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Improving the Patient Experience: A Scenario-Based Challenge

Improving the Patient Experience: A Scenario-Based Challenge 

Patient experience is rapidly becoming a driving force in healthcare. However, not all practices approach it the same way. In this module, we will explore the experiences of two very similar patients as they move through the continuum of care with two very different experiences.

$19.95

Hours: 1.00
REL-PI-0-P4PC8

Certificates

Certificates provided by accrediting body (7 Match)

California Board of Registered Nursing

1.0 HOURS


Provider approved by the California Board of Registered Nursing, CEP# 13791

Nurses will receive 1.00 contact hours for participating in this course.

District of Columbia Board of Nursing

1.0 HOURS


DC-RN -- District of Columbia Board of Nursing Approved Continuing Education program (CE Provider #50-290).

Nurses will receive 1.00 contact hours for participating in this course.

Florida Board of Nursing

1.0 HOURS


Florida Board of Nursing CE Provider #: 50-290

Nurses will receive 1.00 contact hours for participating in this course.

American Nurses Credentialing Center

1.0 HOURS


Relias, LLC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Nurses will receive 1.00 contact hours for participating in this course.

Georgia Board of Nursing

1.0 HOURS


Georgia Board of Nursing CE Provider #: 50-290

Nurses will receive 1.00 contact hours for participating in this course.

South Carolina Board of Nursing

1.0 HOURS


This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CE provider #50-290) CE Broker Course # 20-[Custom_Code]

West Virginia Board of Registered Nursing

1.0 HOURS


Course Details

Course Code: REL-PI-0-P4PC8
Hours: 1
Type: Online Course
Content Expiration Date: 6/30/2020
Learning Objectives:
Employ best practices to improve care coordination between providers.
Empower patients to take an active role in their care plan and decision making.
Utilize specific methods that improve access to care in a community/primary care setting.

Outline:
Section 1: Introduction A. About This Course B. Learning Objectives C. Meet Steven D. Meet Robert Section 2: Open Access Scheduling A. Steven B. Review C. Robert D. Discussion-Open Access Scheduling Section 3: Rapid Referral A. Steven B. Review C. Robert D. Discussion- Rapid Referral Program Section 4: The Chronic Care Model A. Steven B. Review C. Robert D. Discussion- The Chronic Care Model Section 5: Reminder Systems A. Steven B. Review C. Robert D. Discussion-Reminder Systems Section 6: Self-Care and Support Groups A. Steven B. Review C. Robert D. Discussion-Self-Care and Support Groups Section 7: The Patient Experience A. The Patient Experience B. Your Turn! Section 8: Conclusion A. Summary B. Course Contributors C. Resources D. References E. Congratulations! F. Exam G. BrainSparks

Staff Writer: Adam Roesner, BSN
Adam Roesner, BSN has been working with various quality measures optimization since 2013. His experience in program management in both clinical and performance measures allows a unique perspective on the challenge faced by healthcare systems today. Adam has presented trainings on HCAHPS programs for sales forces and executive leadership alike, and has managed various skin health and HCAHPS educational programs and bundles for acute, post-acute, and IDN facilities. Disclosure: Adam Roesner, BSN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: entry level Physicians; entry, intermediate, and advanced level Nurses; in the following settings: All Healthcare Settings.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Accommodations
If you require special accommodations to complete this module, please contact Relias Customer Support here.

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