Patient experience is rapidly becoming a driving force in healthcare. However, not all practices approach it the same way. In this module, we will explore the experiences of two very similar patients as they move through the continuum of care with two very different experiences.
Section 1: Introduction
A. About This Course
B. Learning Objectives
C. Meet Steven
D. Meet Robert
Section 2: Open Access Scheduling
D. Discussion-Open Access Scheduling
Section 3: Rapid Referral
D. Discussion- Rapid Referral Program
Section 4: The Chronic Care Model
D. Discussion- The Chronic Care Model
Section 5: Reminder Systems
D. Discussion-Reminder Systems
Section 6: Self-Care and Support Groups
D. Discussion-Self-Care and Support Groups
Section 7: The Patient Experience
A. The Patient Experience
B. Your Turn!
Section 8: Conclusion
B. Course Contributors
Adam Roesner, BSN has been working with various quality measures optimization since 2013. His experience in program management in both clinical and performance measures allows a unique perspective on the challenge faced by healthcare systems today. Adam has presented trainings on HCAHPS programs for sales forces and executive leadership alike, and has managed various skin health and HCAHPS educational programs and bundles for acute, post-acute, and IDN facilities. Disclosure: Adam Roesner, BSN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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