Effective Provider to Patient Communication

Effective Provider to Patient Communication 

Effective provider to patient communication is essential to providing a positive patient experience and patient satisfaction. This course brings together information from all courses in the communication series and introduces some new important communication concepts. As you learn, you will participate in activities to enhance your learning and understanding of effective provider to patient communication.


Hours: 0.70 - 0.75


Certificates provided by accrediting body (4 Match)

District of Columbia Board of Nursing


DC-RN -- District of Columbia Board of Nursing Approved Continuing Education program (CE Provider #50-290).

Nurses will receive 0.70 contact hours for participating in this course.

American Nurses Credentialing Center

0.75 HOURS

Relias, LLC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Nurses will receive 0.75 contact hours for participating in this course.

Georgia Board of Nursing

0.75 HOURS

Georgia Board of Nursing CE Provider #: 50-290

Nurses will receive 0.75 contact hours for participating in this course.

South Carolina Board of Nursing

0.75 HOURS

This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CE provider #50-290) CE Broker Course # 20-[Custom_Code]

Course Details

Course Code: REL-PI-0-P4PC7
Hours: 0.75
Type: Online Course
Content Expiration Date: 6/30/2020
Learning Objectives:
Identify ways to improve provider to patient communication and active listening techniques.
Define motivational interviewing and how its use will elicit shared-decision making.
Recognize effective verbal and non-verbal communication skills.
Utilize patient preference to identify in-person and online communication tools.
Identify effective customer service and service recovery standards.

Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Verbal and Non-Verbal Communication A. Effective Verbal and Non-verbal Communication B. Scenario #1 C. Identify Effective Verbal Communication D. Identify Non-Verbal Communication E. Ineffective Verbal and Non-Verbal Communication F. “You” Plus a Positive Statement G. To Wrap It Up Section 3: Active Listening and Motivational Interviewing A. Motivational Interviewing B. You Decide C. Another Wrap Section 4: Online Communication Tools A. Electronic Medical Record B. Medication Reconciliation C. Online Messaging D. How did you do? E. To Sum It Up Section 5: In-Person Communication Tools A. AHRQ Tools B. Practice Time C. To Recap Section 6: Customer Service A. Customer Service B. Empathy C. Empathy or No Empathy? D. Customer Service Standards E. Summary Section 7: Service Recovery A. Service Recovery Steps B. Identifying Service Recovery C. Summary Section 8: Conclusion A. Summary B. Course Contributors C. Resources D. References E. Congratulations!

Instructor: Alisa Brewer, BSN, RN
Alisa Brewer, BSN, RN, has worked in ambulatory care, acute care, and occupational health with her most recent position as clinical coordinator in primary care. As clinical coordinator, she was responsible for quality improvement, care coordination and education, clinical staff training and compliance, and overall safety of the clinic. She also participated in patient-centered medical home (PCMH) and other healthcare improvement initiatives. Additionally, she has experience in hospital-affiliated urgent care where she provided patient care utilizing quality improvement measures, served as nurse preceptor, and nurse IT liaison. Alisa currently works at Relias Learning where she serves as content writer and subject matter expert for various healthcare topics. Disclosure: Alisa Brewer, BSN, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: entry and intermediate level Nurses; entry level Physicians; in the following settings: All Healthcare Settings.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.