In the realm of healthcare providers, a common metric used to assess the quality or adequacy of their care is how soon a patient is able to secure an appointment. Depending on whether a provider measures this via looking at first-day or third-day availability, a patient may sometimes need to wait days, weeks, or even months to secure an appointment for acute and chronic issues. In an effort to improve patient access to care, several strategies or methods exist for scheduling patients. One such method is that of open-access scheduling, which has been suggested to improve a number of patient-centered metrics, such as experience, flow, and continuity of care. In this course, you will learn about the open-access method of patient scheduling, including the CAHPS survey you should be aware of, to gauge your patient experience levels. You will then cover the benefits and concerns of an open-access model and how to implement such a model. Finally, you will learn how to utilize reminder systems to help supplement your scheduling model to further improve the patient experience and reduce possible no-shows. This course is appropriate for healthcare providers, care managers, and patient educators in any practice.