Improving Access to Care through Open-Access Scheduling


In the realm of healthcare providers, a common metric used to assess the quality or adequacy of their care is how soon a patient is able to secure an appointment. Depending on whether a provider measures this via looking at first-day or third-day availability, a patient may sometimes need to wait days, weeks, or even months to secure an appointment for acute and chronic issues. In an effort to improve patient access to care, several strategies or methods exist for scheduling patients. One such method is that of open-access scheduling, which has been suggested to improve a number of patient-centered metrics, such as experience, flow, and continuity of care. In this course, you will learn about the open-access method of patient scheduling, including the CAHPS survey you should be aware of, to gauge your patient experience levels. You will then cover the benefits and concerns of an open-access model and how to implement such a model. Finally, you will learn how to utilize reminder systems to help supplement your scheduling model to further improve the patient experience and reduce possible no-shows. This course is appropriate for healthcare providers, care managers, and patient educators in any practice.


Hours: 0.50


Certificates provided by accrediting body (7 Match)

Accreditation Council for Continuing Medical Education


Relias LLC is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Relias LLC designates this enduring material activity for a maximum of 0.50 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Florida Physician Assistants


District of Columbia Board of Nursing


DC-RN -- District of Columbia Board of Nursing Approved Continuing Education program (CE Provider #50-290).

Nurses will receive 0.50 contact hours for participating in this course.

American Nurses Credentialing Center


Relias, LLC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Nurses will receive 0.50 contact hours for participating in this course.

Georgia Board of Nursing


Georgia Board of Nursing CE Provider #: 50-290

Nurses will receive 0.50 contact hours for participating in this course.

South Carolina Board of Nursing


This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CE provider #50-290) CE Broker Course # 20-[Custom_Code]

Florida Board of Medicine


Florida Board of Medicine CE Provider #: 50-290

Course Details

Course Code: REL-PI-0-P4PC6
Hours: 0.5
Type: Online Course
Content Expiration Date: 6/30/2020
Learning Objectives:
Explain the four CAHPS survey measurements that capture patient experience levels over open-access scheduling and reminder systems.
Review the benefits and concerns of implementing an open-access scheduling method for your practice.
Incorporate reminder systems in tandem with your scheduling system to improve the patient experience and their access to care.

Section 1: Introduction A. Disclaimer B. About This Course C. Learning Objectives Section 2: Improving Patient Access to Your Care A. Meet Herman B. A Tale of Timely Appointments C. Assessing Your Scheduling Model D. Open-Access Scheduling E. Benefits of an Open-Access Model F. Concerns of an Open-Access Model G. Considerations Prior to Implementation H. Pilot Testing: Data and Assessment I. Implementation Strategies J. Reminder Systems K. Care and Convenience for Herman Section 3: Conclusion A. Summary B. Congratulations! C. Course Contributors D. References

Expert Reviewer: Alisa Brewer, BSN, RN
Alisa Brewer, BSN, RN, has worked in ambulatory care, acute care, and occupational health with her most recent position as clinical coordinator in primary care. As clinical coordinator, she was responsible for quality improvement, care coordination and education, clinical staff training and compliance, and overall safety of the clinic. She also participated in patient-centered medical home (PCMH) and other healthcare improvement initiatives. Additionally, she has experience in hospital-affiliated urgent care where she provided patient care utilizing quality improvement measures, served as nurse preceptor, and nurse IT liaison. Alisa currently works at Relias Learning where she serves as content writer and subject matter expert for various healthcare topics. Disclosure: Alisa Brewer, BSN, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Staff Writer: Justin Hess, MS
Justin Hess, M.S. received his Masters of Science in Industrial/Organizational Psychology from Alliant International University and is currently pursuing his doctorate in the same discipline. He has almost 10 years of experience in working with organizations for the purposes of assessment, selection, training, organizational and leadership development, and project management. In these roles, he has directly hired and developed over 85 internal personnel, while also acting as a liaison and directing projects for over 100 external personnel. In the realm of learning, Justin has taught university courses on talent, staffing, and selection, and he has reviewed, managed, or written content for over 400 e-learning courses. Justin is currently the Product Manager for Assessments at Relias. Disclosure: Justin Hess, MS has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: entry level Nurses; entry level Physicians; in the following settings: All Healthcare Settings.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.