This educational offering has been reviewed by the National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) and approved for 1.00 clock hours. If you have any feedback regarding the NAB approved continuing education programs, send your email to the following address: [email protected]
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Theories of Engagement A. What is Engagement? B. Psychological Presence Theory C. Confirmation D. Jobs Demands-Resource Model E. Review F. Summary Section 3: Engagement & Well-being A. Engagement B. Well-being C. Implications & Recommendations D. Review E. Summary Section 4: Engaging Knowledge Workers A. The Inner Lives of Knowledge Workers B. Inner Work Life Discoveries C. Implications & Recommendations D. Review E. Summary Section 5: Engaging Healthcare Workers A. Challenges B. Quality Leadership C. Measuring Healthcare Workers’ Engagement D. Research Findings E. Nurse Engagement F. Performance Support G. Well-being H. Learning Activity I. Review J. Summary Section 6: Attracting and Retaining Employees A. Retention-Engagement Relationship B. Attraction Factors C. Retention Factors D. Desires Versus Offerings E. Implications F. Management Recommendations G. Review H. Summary Section 7: Conclusion A. Summary B. Course Contributor C. References D. Congratulations
Susan Fee is a therapist, author, and national trainer. She delivers training to individuals and corporations on communication skills, conflict resolution, resiliency, motivation, and presentation skills as well as providing voice-overs for audiobooks, training videos and commercials. She’s the author of numerous magazine articles and books including, 101 Ways to Make Your Message Stick, 101 ideas & Insights About Resolving Conflict, The Manager’s Motivation Handbook, Circle of F.R.I.E.N.D.S. Facilitator’s Guide, and the college survival guide, My Roommate is Driving Me Crazy! Learn more by visiting www.susanfee.com. Disclosure: Susan Fee, M.Ed., LPCC has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.