Improving Employee Engagement in the Workplace

Improving Employee Engagement in the Workplace 

This course defines worker engagement, reasons for its decline, and strategies to improve it.


Hours: 1.00


Certificates provided by accrediting body (1 Match)

National Association of Long Term Care Administrator Boards


This educational offering has been reviewed by the National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) and approved for 1.00 clock hours. If you have any feedback regarding the NAB approved continuing education programs, send your email to the following address: [email protected]

Course Details

Course Code: REL-ALL-0-IEEW
Hours: 1
Type: Online Course
Content Expiration Date: 1/31/2021
Learning Objectives:
Describe three characteristics of engagement.
Explain three best practices for enhancing employee engagement and well-being.
Define three elements of a positive inner work life.
Illustrate three characteristics workers seek from senior leadership.
Identify three components of effective feedback.

Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Theories of Engagement A. What is Engagement? B. Psychological Presence Theory C. Confirmation D. Jobs Demands-Resource Model E. Review F. Summary Section 3: Engagement & Well-being A. Engagement B. Well-being C. Implications & Recommendations D. Review E. Summary Section 4: Engaging Knowledge Workers A. The Inner Lives of Knowledge Workers B. Inner Work Life Discoveries C. Implications & Recommendations D. Review E. Summary Section 5: Engaging Healthcare Workers A. Challenges B. Quality Leadership C. Measuring Healthcare Workers’ Engagement D. Research Findings E. Nurse Engagement F. Performance Support G. Well-being H. Learning Activity I. Review J. Summary Section 6: Attracting and Retaining Employees A. Retention-Engagement Relationship B. Attraction Factors C. Retention Factors D. Desires Versus Offerings E. Implications F. Management Recommendations G. Review H. Summary Section 7: Conclusion A. Summary B. Course Contributor C. References D. Congratulations

Expert Reviewer: Susan Fee, M.Ed., LPCC
Susan Fee is a therapist, author, and national trainer. She delivers training to individuals and corporations on communication skills, conflict resolution, resiliency, motivation, and presentation skills as well as providing voice-overs for audiobooks, training videos and commercials. She’s the author of numerous magazine articles and books including, 101 Ways to Make Your Message Stick, 101 ideas & Insights About Resolving Conflict, The Manager’s Motivation Handbook, Circle of F.R.I.E.N.D.S. Facilitator’s Guide, and the college survival guide, My Roommate is Driving Me Crazy! Learn more by visiting Disclosure: Susan Fee, M.Ed., LPCC has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Administrators; Entry level Human Resource Professional; Nurses; in the following settings: All Healthcare Settings.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.