Outline:
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Theories of Engagement A. What is Engagement? B. Psychological Presence Theory C. Confirmation D. Jobs Demands-Resource Model E. Review F. Summary Section 3: Engagement & Well-being A. Engagement B. Well-being C. Implications & Recommendations D. Review E. Summary Section 4: Engaging Knowledge Workers A. The Inner Lives of Knowledge Workers B. Inner Work Life Discoveries C. Implications & Recommendations D. Review E. Summary Section 5: Engaging Healthcare Workers A. Challenges B. Quality Leadership C. Measuring Healthcare Workers’ Engagement D. Research Findings E. Nurse Engagement F. Performance Support G. Well-being H. Learning Activity I. Review J. Summary Section 6: Attracting and Retaining Employees A. Retention-Engagement Relationship B. Attraction Factors C. Retention Factors D. Desires Versus Offerings E. Implications F. Management Recommendations G. Review H. Summary Section 7: Conclusion A. Summary B. Course Contributor C. References D. Congratulations

Susan Fee is a therapist, author, and national trainer. She delivers training to individuals and corporations on communication skills, conflict resolution, resiliency, motivation, and presentation skills as well as providing voice-overs for audiobooks, training videos and commercials. She’s the author of numerous magazine articles and books including, 101 Ways to Make Your Message Stick, 101 ideas & Insights About Resolving Conflict, The Manager’s Motivation Handbook, Circle of F.R.I.E.N.D.S. Facilitator’s Guide, and the college survival guide, My Roommate is Driving Me Crazy! Learn more by visiting www.susanfee.com. Disclosure: Susan Fee, M.Ed., LPCC has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.