Crisis Management


Patients with psychiatric illnesses account for one out of every eight visits to the emergency department (ED), with the most frequent presenting problems being depression, followed by anxiety, substance use disorders, other mood disorders, and psychosis (Agency for Healthcare Research and Quality, 2010). When these patients present to the ED in crisis, meaning a situation requiring immediate intervention, the crisis situation commonly involves severe agitation, or behavior that poses a risk to the safety of the patient or others, including suicide, and threatening or engaging in violence. This course will therefore focus primarily on how ED providers can provide effective assessment and treatment to individuals with these types of behavioral health emergencies.


Hours: 0.50


Certificates provided by accrediting body (7 Match)

American Nurses Credentialing Center


Relias, LLC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Nurses will receive 0.50 contact hours for participating in this course.

Accreditation Council for Continuing Medical Education


Relias LLC is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Relias LLC designates this enduring material activity for a maximum of 0.50 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

District of Columbia Board of Nursing


DC-RN -- District of Columbia Board of Nursing Approved Continuing Education program (CE Provider #50-290).

Nurses will receive 0.50 contact hours for participating in this course.

Georgia Board of Nursing


Georgia Board of Nursing CE Provider #: 50-290

Nurses will receive 0.50 contact hours for participating in this course.

Florida Board of Medicine


Florida Board of Medicine CE Provider #: 50-290

Florida Physician Assistants


South Carolina Board of Nursing


This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CE provider #50-290) CE Broker Course # 20-[Custom_Code]

Course Details

Course Code: REL-PI-0-P23
Hours: 0.5
Type: Online Course
Content Expiration Date: 12/31/2022
Learning Objectives:
List specific environmental changes that you can make to ensure the safety of patients experiencing a behavioral health crisis.
Identify the least restrictive treatment options for managing agitated or potentially violent patients.
Compare the available pharmacological options for effectively responding to behavioral health crises.
Explain effective approaches for identifying and responding to potentially suicidal patients.

Section 1: Introduction
A. About This Course
B. Learning Objectives
Section 2: Creating a Safe Environment
A. Adapting the Physical Space
B. Providing Patient-Centered Care
C. Review
D. Summary
Section 3: Choosing the Least Restrictive Treatment
A. General Guidelines
B. Verbal De-escalation
C. When Medication Is Needed
D. Medication Choices
E. Seclusion and Restraints
F. Review
G. Summary
Section 4: Identifying and Responding to Suicidal Patients
A. Screen for Suicide
B. Comprehensive Safety Assessment
C. Brief Treatment Interventions
D. Discharge Planning
E. Review
F. Summary
Section 5: Conclusion
A. Summary
B. Course Contributor
C. Resources
D. References
E. Congratulations!

Instructor: Monique Kahn, Psy.D.
Monique Kahn, Psy.D. received her doctoral degree in Clinical Psychology from Nova Southeastern University in Florida. She completed a pre-doctoral internship at Spokane Mental Health in Washington, which included specialty rotations in behavioral medicine and time-limited psychotherapies. She is licensed as a psychologist in Maine, where she was in private practice for 14 years, providing services to adult clients with varied presenting issues, but with particular emphasis on the treatment of anxiety disorders, the relationship between psychosocial stress and illness, insomnia, and coping with chronic illness. She has taught in the undergraduate psychology program at Husson University in Maine. In addition, she has worked as a content writer and psychology subject matter expert for several major educational publishing firms. She joined Relias as a clinical content writer and subject matter expert in 2016. Disclosure: Monique Kahn, Psy.D. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: entry level Physicians; in the following settings: Acute Care Facility.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.