Site Manager Training – Maximizing Site Performance

Site Manager Training – Maximizing Site Performance 

This course has been designed to provide information that Site Managers in Federally Qualified Community Health Centers (FQHC’s) can use to improve and grow their patient services, functioning, and quality metrics for individual sites. In today’s changing healthcare environment, site managers bear a significant responsibility to not only improve patient outcomes, but also to improve patient care quality and satisfaction at the site level. As a site manager, you will learn how to use innovative staffing changes and scheduling options to increase patient and staff satisfaction. This course highlights important steps you can take in working with senior management and Human Resources that will impact your site’s ability to provide quality patient care and improved health outcomes for the people you serve. Finally, you will learn how making changes in your management style and increasing your communication among the staff can have a positive effect, not only on morale, but also on the productivity at the site. This course is intended for all FQHC Site Managers.


Hours: 1.50


Certificates provided by accrediting body (0 Match)

Course Details

Course Code: REL-HHS-0-CH9
Hours: 1.5
Type: Online Course
Content Expiration Date: 9/30/2022
Learning Objectives:
Describe the appropriate staffing categories, ratios, and provider types in an FQHC site with scheduling options to improve patient flow.
Identify the IT and staffing needs necessary to implement a quality program for an FQHC site.
List three ways a site manager can improve employee engagement, morale, and productivity.

Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Hiring and Staffing A. The Little Clinic that Couldn’t B. Staffing Composition and Performance C. When Staff Is Limited D. Providers: Mix it Up! E. Behavioral Health Providers F. Provider Teams G. Meet Maria H. Sharing the Load: Clinical Staff I. Essential Nursing Staff J. Easing the Load: Nonclinical Staff K. Payer Types L. Tackling these Challenges M. Review N. Summary Section 3: Improving Patient Scheduling and Flow A. It’s All about Visits B. Scheduling: Think Outside the Box C. What’s Best for Your Clinic? D. Improving Patient Scheduling E. Scheduling Improvement Examples F. Quick Check G. Alternative Appointment Types H. Patient Flow: Getting Moving I. Step 1: Identify Barriers to Patient Flow J. Step 2: Design Your Schedule before Patients Arrive K. Step 3: Evaluate No-Shows L. Step 4: Improve Wait Times M. Review N. Summary Section 4: Improving Quality through Collaboration A. Quality Counts B. More about PCMH C. Simple Changes that Improve Quality D. IT Choices: Electronic Medical Records E. IT Choices: What Do You Really Need? F. Communication in the FQHC World G. How to Encourage Communication H. Collaboration between Different Types of Staff I. Review J. Summary Section 5: Conclusion A. Summary B. Course Contributors C. Resources D. References E. Congratulations

Staff Writer: Naju Madra, M.A.

Naju Madra, M.A. is an internal subject matter expert and clinical content writer for Relias' Behavioral Healthcare library. She earned her Master's degree in Psychology with specific study in neuropsychological assessment for children with Fetal Alcohol Spectrum Disorders. She brings with her a wealth of experience in clinical assessment, along with expertise in large-scale clinical research project management, recruitment, training, as well as in-person and web-based curriculum development.

In addition to scholarly activities such as writing manuals and preparing manuscripts for peer-reviewed journals, Ms. Madra has over 15 years of behavioral healthcare experience ranging from crisis counseling and job coaching for individuals with severe mental illness and co-occurring disorders, to community college instruction, and trauma specialist at the Veterans Health Administration. In her current role, Ms. Madra has contributed authorship to over 100 behavioral healthcare course offerings for both licensed and non-licensed professionals in the Health & Human Services market.

Disclosure: Naju Madra, M.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Administrators; in the following settings: Health and Human Services.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.