This course has been designed to provide information that Site Managers in Federally Qualified Community Health Centers (FQHC’s) can use to improve and grow their patient services, functioning, and quality metrics for individual sites. In today’s changing healthcare environment, site managers bear a significant responsibility to not only improve patient outcomes, but also to improve patient care quality and satisfaction at the site level. As a site manager, you will learn how to use innovative staffing changes and scheduling options to increase patient and staff satisfaction. This course highlights important steps you can take in working with senior management and Human Resources that will impact your site’s ability to provide quality patient care and improved health outcomes for the people you serve. Finally, you will learn how making changes in your management style and increasing your communication among the staff can have a positive effect, not only on morale, but also on the productivity at the site. This course is intended for all FQHC Site Managers.