Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Hiring and Staffing A. The Little Clinic that Couldn’t B. Staffing Composition and Performance C. When Staff Is Limited D. Providers: Mix it Up! E. Behavioral Health Providers F. Provider Teams G. Meet Maria H. Sharing the Load: Clinical Staff I. Essential Nursing Staff J. Easing the Load: Nonclinical Staff K. Payer Types L. Tackling these Challenges M. Review N. Summary Section 3: Improving Patient Scheduling and Flow A. It’s All about Visits B. Scheduling: Think Outside the Box C. What’s Best for Your Clinic? D. Improving Patient Scheduling E. Scheduling Improvement Examples F. Quick Check G. Alternative Appointment Types H. Patient Flow: Getting Moving I. Step 1: Identify Barriers to Patient Flow J. Step 2: Design Your Schedule before Patients Arrive K. Step 3: Evaluate No-Shows L. Step 4: Improve Wait Times M. Review N. Summary Section 4: Improving Quality through Collaboration A. Quality Counts B. More about PCMH C. Simple Changes that Improve Quality D. IT Choices: Electronic Medical Records E. IT Choices: What Do You Really Need? F. Communication in the FQHC World G. How to Encourage Communication H. Collaboration between Different Types of Staff I. Review J. Summary Section 5: Conclusion A. Summary B. Course Contributors C. Resources D. References E. Congratulations
Naju Madra, M.A. is an internal subject matter expert and clinical content writer for Relias' Behavioral Healthcare library. She earned her Master's degree in Psychology with specific study in neuropsychological assessment for children with Fetal Alcohol Spectrum Disorders. She brings with her a wealth of experience in clinical assessment, along with expertise in large-scale clinical research project management, recruitment, training, as well as in-person and web-based curriculum development.
In addition to scholarly activities such as writing manuals and preparing manuscripts for peer-reviewed journals, Ms. Madra has over 15 years of behavioral healthcare experience ranging from crisis counseling and job coaching for individuals with severe mental illness and co-occurring disorders, to community college instruction, and trauma specialist at the Veterans Health Administration. In her current role, Ms. Madra has contributed authorship to over 100 behavioral healthcare course offerings for both licensed and non-licensed professionals in the Health & Human Services market.Disclosure: Naju Madra, M.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.