Health, dental, and behavioral health services collectively represent only one aspect of care delivery in the FQHC setting. The non-provider staff’s ability to deliver interactions in a culturally sensitive manner is critical to ensure all people in the community are satisfied with services provided. Every interaction with a current or prospective patient of the Health Center can be considered part of the delivery of services. FQHCs are unique in that the services delivered revolve around the entire community, meeting its health, dental, behavioral, and social needs. Little assistance is given to non-provider staff by the collection of works dedicated to delivering culturally competent care. This course examines two important concepts with regard to delivery of care in a culturally competent manner. These concepts and toolkits, while written for healthcare services delivery, can be adapted to assist front desk, billing, outreach, or other department staff in meeting their requirement to provide interactions, messages, printed materials, and encounters with prospective patients in the community using culturally competencies.