Turnover is a common problem at FQHCs, but successful FQHCs are adept at reducing turnover and increasing the likelihood that staff will want to stay at their organization. The main goal of this course is to focus on techniques that FQHCs can use to help with staff retention. In this course you will learn about the importance of recruiting when it comes to retention, as well as understanding the motivating factors that make staff leave or stay. Using interactive vignettes, you will practice your learning throughout this course so that you can apply your skills when you need them most in your own FQHC.
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Retention Begins with Recruiting C. Meet Jena D. Fully Staffed Health Centers Are Vital E. The Problem with Vacancies F. Retention Planning G. Review H. Summary Section 3: Understanding Why Staff Leave A. Top Five Work-Related Problems B. Preventable vs. Non-Preventable Departures C. Preventable Departures D. Review E. Summary Section 4: Understanding Why Staff Stay A. Meet Ann B. What Are Your Reasons? C. Continuously Matched Missions D. Quick Check E. Organizational Ownership F. Great Communications G. Review H. Summary Section 5: Conclusion A. Summary B. Course Contributors C. Resources D. References E. Congratulations!
Instructor: David P. Wagner, M.H.C.M.
Naju Madra, M.A. is an internal subject matter expert and clinical content writer for Relias' Behavioral Healthcare library. She earned her Master's degree in Psychology with specific study in neuropsychological assessment for children with Fetal Alcohol Spectrum Disorders. She brings with her a wealth of experience in clinical assessment, along with expertise in large-scale clinical research project management, recruitment, training, as well as in-person and web-based curriculum development.
In addition to scholarly activities such as writing manuals and preparing manuscripts for peer-reviewed journals, Ms. Madra has over 15 years of behavioral healthcare experience ranging from crisis counseling and job coaching for individuals with severe mental illness and co-occurring disorders, to community college instruction, and trauma specialist at the Veterans Health Administration. In her current role, Ms. Madra has contributed authorship to over 100 behavioral healthcare course offerings for both licensed and non-licensed professionals in the Health & Human Services market.Disclosure: Naju Madra, M.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
David P. Wagner, M.H.C.M. is a fiscal and administrative specialist for HRSA in the Operational Site Visit Review process, as well as a provider of technical assistance to Health Centers through his own firm FQHC Consultants, Inc. Mr. Wagner has his Master's degree in Health Care Management. He brings with him a wealth of experience in all areas of Health Center operations, including clinical operations, finance, billing and collections, governance, administration, quality improvement, strategic planning, service coordination, as well as contracting and direct provision. Mr. Wagner has over 30 years of experience in operations of Health Centers including presenting on numerous topics for state and national primary care associations, thereby assisting Health Centers in remaining compliant with program requirements and sustaining operations. Disclosure: David P. Wagner, M.H.C.M. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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