The U.S. Bureau of Labor Statistics (BLS) reported that in 2015 more than a dozen workers died every day in American workplaces (BLS, 2016a). What’s more, within the same year, more than 1 million Americans suffered serious workplace injury (BLS, 2016b). Some of us have seen reality shows that feature difficult jobs, such as mining, construction, and manufacturing that are obviously going to involve hazardous conditions from time to time. But consider this for a moment: According to the BLS, the overall rate of incident or injury is higher in U.S. healthcare organizations than in mining, construction, or manufacturing (BLS, 2016a). Why do you suppose that is true? In this course, you will take a closer look at the story behind the statistics. The key to reducing incidents and injuries in your organization is to prevent incidents from happening. To prevent incidents, you must understand what causes them. The investigation of every incident reveals the ways the incident could have been prevented. The application of this information to the workplace allows you to prevent future incidents. This course will also help you to understand the significant role you play in incident investigation and, ultimately, prevention.
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: The Story Behind the Statistics A. Meet April, Lisa, and Sarah B. How Often Do Incidents Occur in Care Organizations? C. High Hazard Workplaces D. Cost of Caring E. Taking Incidents Seriously F. Why Incident Prevention Is Important G. Root Cause H. Near Miss I. What Does OSHA Do? J. Review K. Summary Section 3: Investigating Incidents: Why, When, Who, and How? A. Why Should Incidents Be Investigated? B. When Should Incidents Be Investigated? C. Who Should Investigate Incidents? D. How Should Incidents Be Investigated? E. Finding Root Causes, Not Blame F. Review G. Summary Section 4: The Steps to Investigating an Incident A. Investigating an Incident B. Gail’s Incident C. Preserve and Document the Incident Scene D. Gail’s Incident E. Review F. Collect Information G. Interview Questions H. Gail’s Incident I. Review J. Determine the Root Cause(s) K. Five Whys L. Gail’s Incident M. Review N. Implement Corrective Actions O. Developing Recommendations P. Implementation Q. Gail’s Incident R. Review S. Summary Section 5: Conclusion A. Course Contributors B. Resources C. References D. Congratulations!
Denton C. Hartman, MS, NHA, served as a long-term care corporate trainer and Director of Staff Development at a retirement community in PA that employed over 600 staff. Additionally, he served as chairman of the Safety Committee there for over ten years. Mr. Hartman is a retired licensed Nursing Home Administrator, holding a BS in Education, an MS in Administration of Residential Programs. He has many years of experience developing staff from all disciplines in healthcare settings. Mr. Hartman currently serves as an instructor of adult education at Hagerstown Community College. Disclosure: Denton C. Hartman, MS, NHA (retired) has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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