Outline:
Section 1: Introduction
A. About This Course
B. Learning Objectives
Section 2: Your New Role
A. Role Changes
B. Establish a Direction
C. Putting Out Fires
D. Support and Resources
E. Review
F. Summary
Section 3: Delegation and Decision Making
A. Delegation
B. Provide All Task Information & History
C. Explain All Details Up Front
D. Resources and Authority
E. Recognize and Reward
F. Track Skills
G. Provide Ongoing Feedback
H. Decision Making
I. Decision-Making Guidelines
J. Review
K. Summary
Section 4: Managing Your Time
A. Time Management
B. Value Your Time
C. Set Priorities
D. Avoid Procrastination
E. Meeting Management
F. Conducting Effective Meetings
G. Review
H. Summary
Section 5: Managing Complaints
A. Complaints
B. The Four-C Approach
C. Conflict Management
D. Avoid Lawsuits
E. Review
F. Summary
Section 6: Managing Employees
A. Staffing, Staffing, Staffing
B. Multigenerational/Cultural Differences
C. Coaching Employees
D. Work Together
E. Giving Feedback
F. Counseling Employees
G. Disciplining Employees
H. Review
I. Summary
Section 7: Conclusion
A. Summary
B. Course Contributor
C. Resources
D. References
E. Congratulations!

Cheryl Swann, RN-BC, BSN, WCC, LNHA has worked in long-term care for 20 years. Mrs. Swann has worked in many positions including Director of Nursing, Medicare Nurse Coordinator and Nursing Home Administrator. Cheryl is certified in both Gerontological nursing and wound care. In the past, she has assisted in the operations of multiple nursing facilities, including staffing, payroll, public health concerns, family member issues, management of consultant relationships (e.g. pharmacy, dietary, etc.), and as an intermediary between long-term care facilities and doctors. Mrs. Swann worked closely with federal monitors and the Office of Inspector General in developing an effective Continuous Quality Improvement and compliance program in her organization. Mrs. Swann has presented nationally regarding effective Quality Assurance, Restraint Reduction, Wound Prevention, CMS Five Star Quality Rating System and Developing a Corporate Compliance Program. Her expertise includes staff training and development, Quality Assurance and Performance Improvement initiatives, and policy development. Disclosure: Cheryl Swann, RN-BC, BSN, WCC, LNHA has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.