Role of the New Administrator in Long-Term Care

Role of the New Administrator in Long-Term Care 

Long-term care administrators are a vital part of the future healthcare needs in the United States. This is a profession that is quickly growing, but so are the complexities of being an administrator. Today’s administrator is a leader who is skilled in finance, staffing, facilities management, family liaison, and regulatory compliance. In this course, you will learn about a few critical skills needed of a new administrator, including delegation, decision making, time management, and managing complaints and employees to help you get started in this role.


Hours: 1.00


Certificates provided by accrediting body (4 Match)

Georgia Nursing Home Administrators Board


Course approved by the Georgia Nursing Home Administrators Board.
Provider # 50-290
This activity is approved for 1.00 contact hours.

Florida Board of Nursing Home Administrators


Course approved by the Florida Board of Nursing Home Administrators.
Provider # 50-290
This activity is approved for 1.00 contact hours.

California Nursing Home Administrator Program - non-P type


This educational offering is approved by the California Nursing Home Administrator Program (NHAP) for full credit as a course relating directly to duties, functions, or responsibilities of the nursing home administrator. Provider # CEP 1701; Course Approval # 1701001-6950. This activity is approved for 1.00 contact hours.

Oregon Department of Human Services


This course is approved as continuing education by the Oregon Department of Human Services in accordance with state regulation 411-057-0140 for Assisted Living Administrators, Residential Care facility Administrators and Memory Care Communities within the State of Oregon. This activity is approved by Oregon Department of Human Services for 1.00 contact hours.

Course Details

Course Code: REL-SRC-0-RNALTC
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2022
Learning Objectives:
Explain how your role will change as a new administrator.
Summarize critical skills needed by new administrators including delegation, decision making, and time management.
Explain strategies for managing complaints and for managing employees.

Section 1: Introduction
A. About This Course
B. Learning Objectives
Section 2: Your New Role
A. Role Changes
B. Establish a Direction
C. Putting Out Fires
D. Support and Resources
E. Review
F. Summary
Section 3: Delegation and Decision Making
A. Delegation
B. Provide All Task Information & History
C. Explain All Details Up Front
D. Resources and Authority
E. Recognize and Reward
F. Track Skills
G. Provide Ongoing Feedback
H. Decision Making
I. Decision-Making Guidelines
J. Review
K. Summary
Section 4: Managing Your Time
A. Time Management
B. Value Your Time
C. Set Priorities
D. Avoid Procrastination
E. Meeting Management
F. Conducting Effective Meetings
G. Review
H. Summary
Section 5: Managing Complaints
A. Complaints
B. The Four-C Approach
C. Conflict Management
D. Avoid Lawsuits
E. Review
F. Summary
Section 6: Managing Employees
A. Staffing, Staffing, Staffing
B. Multigenerational/Cultural Differences
C. Coaching Employees
D. Work Together
E. Giving Feedback
F. Counseling Employees
G. Disciplining Employees
H. Review
I. Summary
Section 7: Conclusion
A. Summary
B. Course Contributor
C. Resources
D. References
E. Congratulations!

Instructor: Cheryl Swann, RN-BC, BSN, WCC, LNHA
Cheryl Swann, RN-BC, BSN, WCC, LNHA has worked in long-term care for 20 years. Mrs. Swann has worked in many positions including Director of Nursing, Medicare Nurse Coordinator and Nursing Home Administrator. Cheryl is certified in both Gerontological nursing and wound care. In the past, she has assisted in the operations of multiple nursing facilities, including staffing, payroll, public health concerns, family member issues, management of consultant relationships (e.g. pharmacy, dietary, etc.), and as an intermediary between long-term care facilities and doctors. Mrs. Swann worked closely with federal monitors and the Office of Inspector General in developing an effective Continuous Quality Improvement and compliance program in her organization. Mrs. Swann has presented nationally regarding effective Quality Assurance, Restraint Reduction, Wound Prevention, CMS Five Star Quality Rating System and Developing a Corporate Compliance Program. Her expertise includes staff training and development, Quality Assurance and Performance Improvement initiatives, and policy development. Disclosure: Cheryl Swann, RN-BC, BSN, WCC, LNHA has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Administrators; in the following settings: Post-Acute Care.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.